In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After months of emails and phone calls to TE regarding arrears and having no explanation we decided to make a formal complaint. The following day we received a call from Laura Monsellato, Customer Com... See more
I had a webchat with Qyaam Clark of Total Energies Gas & Power this morning and he was very efficient and helpful. The issues I needed resolving were all sorted out quickly. Qyaam was very quick at so... See more
Obtained answer to my problem within seconds. saved me so much time. Really appreciated the help from Oyaam Clark who did an excellent job for me.
Company details
About TotalEnergies Gas & Power (UK only)
Written by the company
We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.
We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or
Contact info
United Kingdom
- 08002761014
- totalgp.com
4.8
Excellent
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Qyaam Clark
Qyaam Clark - was great. helped me with resetting my password and very patient when I kept getting it wrong. Great customer service
1 June 2026
Unprompted review
Christine was very helpful
Christine was very helpful. Its been a while since I have received such helpful service. Something I needed wasn't working and she continued to assist until the matter resolved.
1 June 2026
Unprompted review
Shameeg was very helpful
1 June 2026
Unprompted review
Did everything required quickly
1 June 2026
Unprompted review
Shameeg was very helpful and speedy
Shameeg was very helpful and quick to solve my problems. Literally took 10 mins tops, and even shared screenshots, shared relevant info, and was understanding and kind!
29 May 2026
Unprompted review
great experience with assistance/ help of "Kauthar Kamaldien"
29 May 2026
Unprompted review
Excellent customer service from Shameeg…
Shameeg was extremely helpful and clarified my numerous issues with TotalEnergies and the issues which have arisen due to energy switching
29 May 2026
Unprompted review
Thank you Christine was very helpful…
Thank you Christine was very helpful today when submitting the electric readings, also checked for me to see if there was an existing gas account!
28 May 2026
Unprompted review
Thank You Elliot Great Customer Service!
Elliot was really great in terms of his communication being very proactive, accommodating and providing great customer service.
He provided a great solution for the club, assisted in looking at a number of different options and was very amenable. Highly recommended!
28 May 2026
Unprompted review
Brett was extremely helpful .
28 May 2026
Unprompted review
Sweetness is an absolute credit to…
Sweetness is an absolute credit to Total Energies, very positive and calming nature, happy to help and provide next steps for resolution.
28 May 2026
Unprompted review
Quick response
Web chat was easy to use but didn't provide the required options, was taken up by a web agent who did a great job, prompt and polite dealing with the issue.
28 May 2026
Unprompted review
Qyaam Clark has been a huge help today.
27 May 2026
Unprompted review
Qyaam Clark
Qyaam Clark, was very quick to respond to my query and the information was very helpful.
27 May 2026
Unprompted review
Helpful Webchat assistant
The Webchat assistant, Qyaam Clark, led me patiently to successfully carry out my task to arrange for no further meter readings by supplying me with a dedicated phone link. Thank you
27 May 2026
Unprompted review
Reassurance
Someone has been contacting Total under my details pretending to be me to obtain information, Qyaam Clark has recognised this and has been so helpful and responsive to rectify this problem and has responded to me with urgency giving me peace of mind the matter has been dealt with and will continue to be monitored by Qyaam Clark. So polite and reactive.
27 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.