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TotalEnergies Gas & Power (UK only) Reviews 

8,812
•
TrustScore 5 out of 5

4.8

Energy supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and polite staff for resolving complex issues quickly and providing efficient support through the convenient online chat platform. People deeply appreciate the clear communication, straightforward answers, and prompt responses when dealing with various account queries and invoice questions. Some reviewers were not happy with communication, noting that multiple emails went unanswered and billing problems took several months to finally resolve. A few consumers also mentioned frustrating experiences with unhelpful phone support teams and significantly delayed action regarding important account disputes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising helpful and efficient representatives who... See more

Customer service

Consumers find customer service to be positive, frequently highlighting efficient and polite support agents... See more

Service

Clients share satisfaction on service, frequently praising quick response times and helpful staff who resolve... See more

Website

Customers had positive experiences with website interactions, frequently highlighting efficient and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very... See more

Rated 5 out of 5 stars

After months of emails and phone calls to TE regarding arrears and having no explanation we decided to make a formal complaint. The following day we received a call from Laura Monsellato, Customer Com... See more

Rated 5 out of 5 stars

I had a webchat with Qyaam Clark of Total Energies Gas & Power this morning and he was very efficient and helpful. The issues I needed resolving were all sorted out quickly. Qyaam was very quick at so... See more

Rated 5 out of 5 stars

Obtained answer to my problem within seconds. saved me so much time. Really appreciated the help from Oyaam Clark who did an excellent job for me.

Company details

  1. Energy supplier

About TotalEnergies Gas & Power (UK only)

Written by the company

We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.

We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or

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Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,812)

1,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Reassurance

Someone has been contacting Total under my details pretending to be me to obtain information, Qyaam Clark has recognised this and has been so helpful and responsive to rectify this problem and has responded to me with urgency giving me peace of mind the matter has been dealt with and will continue to be monitored by Qyaam Clark. So polite and reactive.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Account queries

The customer care representative, Qyaam Clark, was very helpful and was able to answer all my questions.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Really polite and helpful quickly…

Really polite and helpful quickly sorted out my problem with no issues. Didnt have to wait online for ages the chat is very quick and you can speak to a real person whom was very helpful

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Qyaam Ckark has made my query journey…

Qyaam Ckark has made my query journey easy, shared valuable information that helped me understand how to resolve the issue that one of our energy accounts has.
I am happy about the customer service provided!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Qyaam Clark help me with a billing query. Was a few accounts to deal with, but Qyaam was fast, helpful and friendly!

21 May 2026
Unprompted review

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