totallee Reviews 

I ordered a case for the wrong model, with me living all the way at the other end of the globe. Totallee sorted me out and sent the right case I needed, hassle-free. The case itself is great quality, precision-fit. I intend to buy my cases from them from now onwards.

I ordered an IPhone 15 Pro clear case on 9/17/23 and my credit card was charged. On 9/27/23 I reached out via email to customer support and was told my case would arrive on 10/30/23. My case did arrive on 10/30/23, but the box was empty with no merchandise. I called and left 3 messages and sent 2 emails and have not been contacted. What a scam, do not order from this company!

I ordered a case mid September for delivery the first week of October. When no case by October 10, I asked and was told delayed 2 weeks. When that deadline arrived I was told "Your Order has Shipped!" when apparently all that actually happened was that a mailing label had been created. It is now October 31 and the case has still not been delivered to the carrier. I can't comment on the quality of the case having never seen it.

Order #257646

I am so unhappy reading your reply.

I wish I have a better experience than the one that I am getting for this purchase.  

Your reply suggests that I should wait till end of October before you ship my order (a order that you confirmed on 12 September 2023).  This means that I will expect to receive the phone cover only in the middle of November 2023.

Buying a phone cover is not all that difficult.  I can go out now and get one in less than 2 hours.  But for Totallee phone cover,  you need me to wait 2 months?
WOW.

As such I want to cancel my order.  Please refund the amount of $62.40 to my credit card.  You do not deserve my business.

I will call AMEX to follow up on my request to cancel my order.  I am so sorry that I will not patronise Totallee any more in the future.  Nor any of the people that I know.  I will tell them it is not worth to wait 2 months to buy 2 phone cover.

Michael

I ordered my iphone case with international shipping waiting for it to arrive in time for my new iphone. It was delayed, ok that happens no huge problem. Then my iphone arrives and weeks go by, no case. I reach out to them only to be told it hasn't even left USA yet. When I ask why it's taking so long I was basically told "shoulda read the fine print" by customer support.

When it finally does arrive a month after ordering, I had to pay customs tax to receive the package. So they allow for international shipping but don't calculate international taxes when you order, so you have no idea what you actually have to pay. This is ridiculous, every store with international shipping shows the TOTAL price when you buy, including local taxes. Not Totallee.

Can you guess what customer support told me? "shoulda checked the fine print."

This has just gone from a poor, to a horrible experience and I'm ashamed to have supported their business.

Stay away, there's a billion other cases out there with just as much quality, sold by people who know how to run an actual business.

The phone case is not to my liking but that a personal choice. It may be suitable to many other users; for the cases you can visit their website. However, I would like to say that their customer service is top top quality; very prompt and will quickly address any concern you may have on your order or quality.

Worst case on the market. First one started cracking after a couple weeks. Paid $5.99 on shipping to get 2nd "free" replacement and it cracked after 1-week.

This company and product is TRASH

I never saw or was notified that the sale would be final. It was a VIP black Friday event. This is how you treat VIPs? From what I understand, all Final sales must clearly and prominently state that fact. During the sale and checkout process, there was no prominently placed notice.

This company scams its customers and still considering contacting my credit card company and placing a complaint.

Scam - and they will not return items. Cheap cover that doesn't protect and scratches easily.

My case was 40.00 for a thin pro max 13 . I got the frosted white case it’s has a smear on it and scratches very easy . Not Happy at all . Will not buy another one from there . Cost too much and the quality is awful. I would give a 0 but it won’t let me.

Scam!
They are just reselling cheap chinese Cases. Not ultra thin, not ultra lightweight. Just cheap!

You can find the same case on Amazon or other platforms for less than 10 bucks (Totallee wants you to pay 39!).

Avoid! Never buying again!

Cases are 2 dollar cases from Chinese websites. Please avoid!

I have ordered 2 cases (Order No#155830) from them. I wanted to return one of the item pertaining to this order which is iPhone 12 case in frosted black. I reached out to them multiple times via email asking them to send me return instructions and return label but no-one responds back!!
Its going to be almost 3 weeks and NO ONE RESPONDS!! I purchased in total 4 items from them. Right now I am regretting my purchase decision!
This is absolutely RIDICULOUS and UNACCEPTABLE. PLEASE HELP ME RETURN THE ITEM AND ISSUE ME A REFUND!!!!!

**I will remove my comment once I receive the return package instructions and refund**

TBH, my initial response on opening the package was one of ‘Did I pay £26 for this’?, however, my concerns disappeared as soon as I put my new iPhone SE into the Totallee thin case! It looks mint!
One word of caution, when you marry up the phone to the case BE CAREFUL and ensure that all four corners are lined up prior to pushing in the phone. I did I not do this resulting in the bottom left of the new case being left with a little crease!
It’s not a disaster and does not affect the look nor the protection side of the case, but it can be avoided if you take your time when fitting it.
Once on, the case is virtually invisible but with a nice comforting feel to it. It does not in anyway make the phone ‘look like it has a case on it’.
Without doubt, it is for me, probably the best phone case I have had over the years, it looks and feels great.

I cannot comment as to how the case will protect your phone should you drop it as for me, I have not yet dropped mine!
The final point to add is TOTALLEE give a two year warranty on the case.
Hope this review has helped.
Thanks
Paul
UK

Impeccable customer service all around. The company has a really good product with a great team behind it.