Total Motor Care Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff for their helpfulness and excellent communication throughout the repair process. Many people commend the high quality of work, noting that repairs are meticulous, making vehicles look brand new, and often completed efficiently. Reviewers frequently highlight the outstanding service, which includes smooth processes, competitive rates, and going the extra mile with perks like courtesy cars or car detailing. Consumers appreciate the company's reliability, transparency with costs, and their ability to accommodate urgent needs, ensuring a pain-free experience.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting its exemplary quality,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional and superb quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a new clutch very last minute as our other mechanic cancelled our booking. Total motor care were absolutely fantastic and went out of their way to fit us in at a very competitive rate. Great... See more

Rated 5 out of 5 stars

I can’t praise Total Motor Care enough for their professionalism, attention to detail, and fair prices. I’ve used other local garages in the past, but ever since they replaced the alternator on my car... See more

Rated 5 out of 5 stars

Unfortunately for me my car decided to break down. I managed to get a recovery to it and contacted total motor care to see if they could at least look at it, very late on a Friday afternoon. Dave was... See more

Rated 5 out of 5 stars

I recently had my car repaired by TMC after an accident, and I couldn’t be happier with the service I received. The team did an excellent job — my car looks as good as new. The process was smooth an... See more


Company details

  1. Car service

Information provided by various external sources

Accident Repair Centre | Jig Facilities | Low Bake Oven | Four Wheel Alignment | Air Conditioning Re-gassing | MOT / Service Centre | Car and commercial MOT Motorbike


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(118)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick response

I was promised a courtesy car from the Insurance company and was really annoyed when the guy from TCM rang to book me in that was weeks after Xmas, even for just an assessment. However he explained that if I went over to their garage that day he would assess the damage and try a temporary fix so that I could carry on using my own car. This I did and he managed to put a mirror on as agreed until my new one was prepped and ready. So within an hour I was driving my own car and when he phoned a week later to book me in for an appointment that took less than 30 minutes. Painless straightforward friendly service

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, picked up vehicle from home & dropped it back as garage is about 10 miles away. Did a fab job on the repair

14 December 2022
Unprompted review
Rated 5 out of 5 stars

A real family run business with a heart

This company made the whole repair process stress free clear communication and friendly staff I would not hesitate to recommend them to anyone. The quality of work was done to a very high standard couldn’t even tell the difference in the paintwork after the repair many thanks once again to all at total motor care team

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

TMC provided an excellent, personal service and I couldn’t fault them. Having explained what a bad time I had had trying to get my car repaired they provided an impeccable service and fixed and cleaned the car to a ‘good as new’ standard.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service from a…

Excellent friendly service from a garage who really care about their customers.
I have five cars that I take to Total Motor Care and have had excellent service every time. Highly recommended.

19 August 2022
Unprompted review
Rated 4 out of 5 stars

The great the good and the bad

Getting the job booked in was a big problem and the wait time awful.
The really big plus was the pleasant, gentlemanly and reassurance at a difficult time was supplied by Alan Brown.
The actual job, when it had been done, was first class

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Live up to their name

Professional and courteous. Good communication throughout. It's good to have my Skoda City Go back in pristine condition. Highly recommend Total Care Motors who live up to their name.

6 May 2022
Unprompted review
Rated 3 out of 5 stars

They did good job of the repair But

They did good job of the repair, but the communication was one-way I had to phone them each time I had 3 completion dates I understand that things are difficult at the moment but would say that I would be happier if just phoned or text me to let me know

14 April 2022
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company, sons car went in for repair and came back with new damage, TMC refused liability or to repair even though they admitted it wasn’t there when it went in. Also rude and arrogant in responses. Definitely use somewhere else for car repairs.

22 March 2022
Unprompted review
Rated 5 out of 5 stars

5 star service

Recently picked up my Gla from TMC following repair- I must say they did a brilliant job, so pleased with the outcome car looks brand new !! Also I must say the customer service is excellent, they deal with all queries in a very professional manner . Thank you TMC.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Crash body work repairs

Crash body work repairs. Excellent quality of work and excellent service. My car looks amazing,my car is a new colour & they went the extra mile & it's a perfect match. Thank you all will definitely recommend this garage.

6 January 2022
Unprompted review

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