Total Sheds Reviews 

210
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, politeness, and efficient installation services, often completing work quickly. Many people are very pleased with the product quality, describing sheds as solid, sturdy, and aesthetically pleasing, often exceeding expectations. Consumers also appreciate the quick and timely delivery process. However, some customers also noted significant concerns regarding product quality, citing issues like poor timber, damaged or buckled panels, ill-fitting parts, and missing components upon arrival. Other people felt that the build quality was poor, with panels not lining up or showing signs of shrinking and leaking. Additionally, a few customers experienced late or incomplete deliveries.

What people talk about most

Product

People report ambiguous experiences with product quality, with some reviewers expressing satisfaction with... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting fast and on-time... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and politeness during... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shed was well packaged and looks very pleasing in the garden. We did re enforce some bits inside for our own piece of mind but very happy with our shed. Order Number 1085154

Rated 5 out of 5 stars

Was very pleased with the shed and the two guys were very professional about their work it only took them an hour to install it. So I would recommend this company to other people looking to buy a qual... See more

Rated 5 out of 5 stars

Very friendly and polite. Asked questions and very helpful with advice and tips. The quality of the shed is superb and I can't wait to use it. Very pleased with the service and would highly recommend... See more


Company details

  1. Garden centre

Written by the company

Total Sheds provide quality garden buildings made to measure to your requirements. Fitting service available!


Contact info

3.8

Great

TrustScore 4 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.8

All reviews

(210)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Total Sheds

Sorted out problems immediately and even upgraded the shed for free as compensation. Boys erected shed pleasant and polite. So pleased with the swiftness of sorting out problem.

10 December 2020
Unprompted review
Total Sheds logo

Reply from Total Sheds

Thankyou for your feedback, we appreciate your custom and are happy that all issues were resolved promptly. We at Total Sheds pride ourselves on customer satisfaction. We hope you and your family has a great Christmas.

Rated 4 out of 5 stars

Guys arrived on time and on agreed…

Guys arrived on time and on agreed date, they were polite, cheerful and very efficient. My 12 x 7 shed was up in no time. Very happy with the quality and price, together with the fact that whereas other suppliers were quoting delivery in 6 months, mine was delivered and erected in 7 weeks. I only downgraded to 4 stars as the office is very difficult to get hold of. (phone not answered and ebay message ignored)

10 December 2020
Unprompted review
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Reply from Total Sheds

Thankyou very much for your feedback, we pride ourselves on customer service received and we are working on this constantly to get this better. We appreciate your custom and are glad you are happy with the product. We hope your and your family have a great Christmas.

Rated 5 out of 5 stars

The services was good from start to…

The services was good from start to finish love the shed nothing wrong with it

I recmend this place all day long the log lap is great

Thank u for everything

9 December 2020
Unprompted review
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Reply from Total Sheds

Thankyou for your feedback, we appreciate your custom and time you have taken in writing a review. We at Total Sheds hope you have a great Christmas.

Rated 5 out of 5 stars

Ordered a 16x10 Log Cabin and I would…

Ordered a 16x10 Log Cabin and I would like to say what a fantastic experience I had.
From booking the cabin to it being delivered and fitted by two gentlemen who were not only very efficient but also gave me advice on how best to treat and maintain my cabin which I very much appreciated.
I would highly recommend to anyone looking for Log Cabins A+

8 December 2020
Unprompted review
Total Sheds logo

Reply from Total Sheds

Thankyou for your custom and time taken in writing a review, we at Total Sheds pride ourselves on the customer service that we provide and are always trying to exceed customers expectations. I will pass on your feedback to the entire team. We hope you and your family have a great Christmas.

Rated 5 out of 5 stars

Just had a 8x4 dog run installed at my…

Just had a 8x4 dog run installed at my property absolutely amazing service & fitters was extremely polite and friendly and very good at there job would highly recommend the company and the fitters Chris & Gav

7 December 2020
Unprompted review
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Reply from Total Sheds

Thank you for your feedback, we appreciate our customers taking time to fill in reviews. We are excited that your dog has a new home that they could cherish for a whole lifetime. I will pass on your feedback to Chris and Gav I'm sure they will be happy to hear great feedback about themselves. We at total Sheds wish you a Merry Christmas and a Happy new year.

Rated 5 out of 5 stars

Great company

Great company

Really pleased with my shed

Would highly reccomend

3 December 2020
Unprompted review
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Reply from Total Sheds

Thankyou for your review Jake, we take pride in giving customers great satisfaction, we hope you have a great Christmas and an even better new year

Rated 5 out of 5 stars

Amazing summerhouse

Amazing summerhouse delivered today by a fitter call Todd
Polite and very helpful. I would definitely recommend

3 December 2020
Unprompted review
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Reply from Total Sheds

Thankyou for your feedback Mr Crammond and the time you have taken when completing a review. We at total sheds wish you a Merry Christmas and an even better new year.

Rated 5 out of 5 stars

Company was brilliant from start to…

Company was brilliant from start to finish

Really pleased with my 20x10 Log cabin

Would highly recommended

3 December 2020
Unprompted review
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Reply from Total Sheds

Thankyou Mr Parton for your lovely review, we appreciate the time you have taken in writing a review. We hope you have a merry Christmas and an even better new year.

Rated 5 out of 5 stars

Ask for tracie in the office

Amazing customer service and products to match. I am extremely happy with the summer house we had fitted last week and will be booking a dog kennel and run shortly. Highly recommend total sheds to any of my friends and family and anyone considering using them

3 December 2020
Unprompted review
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Reply from Total Sheds

Thankyou My Payne for your review, I would like to take this opportunity to thank you for taking the time out to write a review. We love the fact that you will be a repeat customer in the not too distant future. Until then we wish you a Merry Christmas and a Happy new year.

Rated 5 out of 5 stars

Brilliant company

Brilliant compang

From start to finish and Cameron the fiiter was a joy and very helpful

Would reccomend this company to anyone

3 December 2020
Unprompted review
Total Sheds logo

Reply from Total Sheds

Thank you for your feedback on Trust Pilot its much appreciated and we value the time you have taken in writing a review. We wish you a great Christmas and an even better New year.

Rated 5 out of 5 stars

Just had a 16x10 very happy with the…

Just had a 16x10 very happy with the work thnks guys

1 December 2020
Unprompted review
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Reply from Total Sheds

Thankyou very much for your feedback Mr Smith, we appreciate you taking your time out to complete a review. We wish you a merry Christmas and a great new year.

Rated 5 out of 5 stars

Received my 10x7 Summerhouse today

Received my 10x7 Summerhouse today, the product looks great and the fitters were very polite. The glass was broken on one of the windows and they replaced it there and then. Will be buying from you for my parents house soon.

26 November 2020
Unprompted review
Rated 4 out of 5 stars

Delivered on time and day that was…

Delivered on time and day that was organised, came a little before 12o/c took the 2 guys about 45 mins from unloading to fully erected summer house, they were really fast as I guess ready to move on to their next customer, plus the rain adding to the fact they work in all weathers, got my summer house and more then happy with, only waited 12 weeks as some companies had a waiting list of more then 6 months, plus the pricing was more then reasonable compared with others
The only downside was the fact that they are really hard to contact if needed either phone or email
But on plus points I got my summer house when they said, good value

28 October 2020
Unprompted review
Rated 5 out of 5 stars

Total Sheds customer service

The quality of the shed construction and materials used made for a well built substantial building. The workmen were well organised polite and helpful in placing and assembling the shed. Ensuring everything aligned correctly and the finished assembly was neat and the work area tidy. The order process was simple and the order was completed on the date and confirm time. Pleased with experience and supporting local business . Review130

21 October 2020
Unprompted review
Rated 5 out of 5 stars

Totally happy with my shed

It’s been ten years since I last built a shed so it was with some trepidation I ordered my 7 x 8 Pentland from total sheds. All round space was not possible and as I wanted to thoroughly treat my shed with an oil based solution first, I decided to erect it myself. Either I have developed a level of expertise over the years or they are so well made it all fit together like a dream, great quality materials, easy to deal with, delivered on time by friendly helpful staff.
Well pleased thanks
REVIEW 118

19 October 2020
Unprompted review
Rated 5 out of 5 stars

Total sheds. Code 105

What Fantastic shed. A summerhouse 10x8 with a great solid floor.
Looks amazing.
The gents errected and finished it with no fuss or bother, just where I wanted it. No mess or drama. Well done boys.
Highly recomended.
Mrs bryan.

17 October 2020
Unprompted review
Rated 5 out of 5 stars

Dog kennel delivered on time (exactly)…

Dog kennel delivered on time (exactly) by two friendly chaps who made a very quick job of unloading. Impressed with this, especially during lockdown.
Dogs very happy with their new sleeping place; we found putting the kennel up quite easy, very happy with the whole process
REVIEW 78

15 September 2020
Unprompted review
Rated 5 out of 5 stars

Great shed

Great shed, fantastic quality wood used. Very quick installation. Highly recommended

4 September 2020
Unprompted review
Rated 4 out of 5 stars

Thumbs Up from me!

I have had a good experience with this company as the date they gave for delivery was bang on time and the lads who put the shed up grafted non stop to assemble it.

2 September 2020
Unprompted review

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