Total Watch Repair Reviews 

169
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing service and repairs! I needed to send my 1980's Eco-drive watch to get the Capacitor fixed and it took less than 2 weeks when Citizen said 45 days!

Rated 1 out of 5 stars

I am very disappointed in my experience. The service price was different than I was originally quoted. The service was slow. My watch was shipped to me by FedEx and was lost for several weeks.... See more

Rated 5 out of 5 stars

I had a fantastic experience with Total Watch Repair. They did an excellent job servicing my vintage Omega Speedmaster everything from the craftsmanship to the attention to detail was top-notch. Th... See more

Rated 5 out of 5 stars

Initially, I was a little skeptical to use the live chat on this website. However, I instantly felt comfortable and felt like the representative truly wanted to help me find the perfect band. Not only... See more

Company details

  1. Watch shop
  2. Clothing Shop

Written by the company

Total Watch Repair provides expert Repair services since 1992 including Affordable Prices, Watch batteries, Watch bands and watch battery replacement.


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(169)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I thought I was ordering an original replacement watch band.must have misunderstood "authentic"…

I must have misunderstood "authentic" Seiko replacement strap" and "genuine" Seiko watch bands in the advertisement. I thought I was ordering an identical original watch band replacement. The watch band I received was the same style but the number of eyelet holes was different than the original watch band. The original watch band had 10 eyelet holes. The band I received only had 7 eyelet holes. I have a small wrist and had to punch a hole in the new watch band so I could wear it.

4 May 2024
Rated 5 out of 5 stars

Good deal

The watch band was available, when other suppliers said it was not, and came in the manufacturer package.

On time and good price.

26 April 2024
Rated 5 out of 5 stars

Had previous great service & went back.

I had repairs made to a couple of my watches previously and was completely satisfied. So when I needed a couple of leather watch bands I ordered them from TWR. Same results! Completely satisfied, fast shipping, high quality and reasonably priced. Thank you TWR!
Chuck Davis
San Diego

10 April 2024
Rated 5 out of 5 stars

I needed a replacement watch band…

I needed a replacement watch band replacement for a 10 year old Eco-Drive Citizens watch. As it turns out finding the band was difficult to locate. I finally located the correct band from TOTAL WATCH REPAIR. Although they were out of stock they put me on a notification list and was notified the band was back in stock and I received it a few weeks later. I must have searched through a dozen different sites until I located the band I needed. My sincere thanks for your excellent service.

29 March 2024
Rated 5 out of 5 stars

Citizen watch band

I'd inquired about a watch band about a year and a half ago totally forgot about it and they reached out to me to let me know it was back in stock and I was able to purchase it

28 March 2024
Rated 5 out of 5 stars

Great customer service…

I needed to add links to an older Eco-drive Citizen watch with a metal band. Alan responded quickly to my inquiry and correctly identified the dark gold links for my band. Shipping was quick and my overall customer experience was great. Alan and the TWR crew have earned a repeat customer!

26 March 2024
Rated 5 out of 5 stars

Fantastic First Experience

Band was back ordered 8 weeks on Citizen website and was $30 more. Total watch repair had it available and shipped within minutes of ordering. I received it in a couple of days. I am very pleased with Total Watch Repair!

11 March 2024
Rated 5 out of 5 stars

Great service

We have used Total Watch Repair numerous times. The repair work is exceptional, they are straight forward with the type of repair that needs to be done to the timepiece. What sets them apart is all of the different brands they are able to service. Keep up the great work!

2 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look