Amazing service and repairs! I needed to send my 1980's Eco-drive watch to get the Capacitor fixed and it took less than 2 weeks when Citizen said 45 days!
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I am very disappointed in my experience. The service price was different than I was originally quoted. The service was slow. My watch was shipped to me by FedEx and was lost for several weeks.... See more
I had a fantastic experience with Total Watch Repair. They did an excellent job servicing my vintage Omega Speedmaster everything from the craftsmanship to the attention to detail was top-notch. Th... See more
Initially, I was a little skeptical to use the live chat on this website. However, I instantly felt comfortable and felt like the representative truly wanted to help me find the perfect band. Not only... See more
Company details
Written by the company
Total Watch Repair provides expert Repair services since 1992 including Affordable Prices, Watch batteries, Watch bands and watch battery replacement.
Contact info
20335 Ventura Blvd # 220, 91364, Woodland Hills, United States
- 8778059988
- customerservice@totalwatchrepair.com
- totalwatchrepair.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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I thought I was ordering an original replacement watch band.must have misunderstood "authentic"…
I must have misunderstood "authentic" Seiko replacement strap" and "genuine" Seiko watch bands in the advertisement. I thought I was ordering an identical original watch band replacement. The watch band I received was the same style but the number of eyelet holes was different than the original watch band. The original watch band had 10 eyelet holes. The band I received only had 7 eyelet holes. I have a small wrist and had to punch a hole in the new watch band so I could wear it.
Product was great
Product was great! Shipping was fast, and everything was exactly as described.
Good deal
The watch band was available, when other suppliers said it was not, and came in the manufacturer package.
On time and good price.
Had previous great service & went back.
I had repairs made to a couple of my watches previously and was completely satisfied. So when I needed a couple of leather watch bands I ordered them from TWR. Same results! Completely satisfied, fast shipping, high quality and reasonably priced. Thank you TWR!
Chuck Davis
San Diego
Total Watch Repair Exceeded My Expectations
I was pleasantly surprised as to how quickly the replacement band for my watch was received. It was in perfect condition as well. I will definitely save the invoice and contact Totalwatchrepair.com for any further watch repair needs.
Good product at a decent price
Good product at a decent price. Shipping was good as well.
Good service
Very fast shipping, nice packaging, updates on my order. Overall very nice service!
I needed a replacement watch band…
I needed a replacement watch band replacement for a 10 year old Eco-Drive Citizens watch. As it turns out finding the band was difficult to locate. I finally located the correct band from TOTAL WATCH REPAIR. Although they were out of stock they put me on a notification list and was notified the band was back in stock and I received it a few weeks later. I must have searched through a dozen different sites until I located the band I needed. My sincere thanks for your excellent service.
Classy band
The band arrived quickly and it was the right width and I was able to put on the watch myself.
no delivery yet
Has not arrived on time. I cannot give a rating for something that has not been delivered
Citizen watch band
I'd inquired about a watch band about a year and a half ago totally forgot about it and they reached out to me to let me know it was back in stock and I was able to purchase it
Great customer service…
I needed to add links to an older Eco-drive Citizen watch with a metal band. Alan responded quickly to my inquiry and correctly identified the dark gold links for my band. Shipping was quick and my overall customer experience was great. Alan and the TWR crew have earned a repeat customer!
Product exactly what was needed.
Product exactly what was needed.
Overall service excellent!
Service was very good. Wrong item shown on site
Service was very good. I did have to return the item. The pictured item was not what I received. I did receive a prepaid return label for the refund.
Fantastic First Experience
Band was back ordered 8 weeks on Citizen website and was $30 more. Total watch repair had it available and shipped within minutes of ordering. I received it in a couple of days. I am very pleased with Total Watch Repair!
I've had this watch ( Sea Hunter ) for…about 20 years
I've had this watch ( Sea Hunter ) for about 20 years and for some reason forgot about . anyway I sent it to Totalwatchrepair they fixed it like a New Watch . I will con6 useing them from now on . Thanks guys
Great service
We have used Total Watch Repair numerous times. The repair work is exceptional, they are straight forward with the type of repair that needs to be done to the timepiece. What sets them apart is all of the different brands they are able to service. Keep up the great work!
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