I bought the ALTA and the SIV, both in black because they look so elegant. The bags are amazing, great quality and different enough so you can use it on different occasions. The only issue I had was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love the items. One of the backs ordered had a defected zipper. Customer service reacted quickly and first offered a 5 EUR compensation for a repair service by which we felt a bit ridiculed. Finall... See more
Company replied
I bought the SIV bag. The delivery was longer than typical, but within acceptable time, so there always could be improvement there, even though it’s still completely fine. I use it as a daily bag and... See more
Great bag, lightweight but very robust. Fantastic service and quick shipping and delivery. I purchased a small bag and was so impressed that I purchased the bigger version straightaway- and the remova... See more
Company replied
Company details
Written by the company
TØTE was created to simplify. We design bags that replace the pile full of “almost right” bags with one choice that always fits. Our focus is clarity: fewer designs, made with intention. Each bag is built to work across your full day: from work to weekends, from commute to travel. Without asking you having to switch or compromise. Not driven by trends, but by function, longevity, and a calm design language. One bag, designed to carry your day.
Contact info
Netherlands
- totelabel.com
4.1
Great
664 reviews
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed so far
According to the email confirmation from Tote it says order before 17:00 next day delivery. So far I have not received a notification that my order has been shipped. I send an email to Tote and so far no reply. So disappointing.
16 December 2025
Unprompted review
Reply from TØTE
Dear Alice,
Thank you for your feedback and we’re really sorry for the lack of communication and the delay in responding to your messages. We completely understand how frustrating this must have been. Like many other customers, delays have unfortunately been quite common recently due to the holiday rush.
When you reached out to us we immediately reshipped it to ensure you received it as quickly as possible, considering there's been no movement from the original order and it was delivered on December 22nd. We truly appreciate your support and hope your experience with the product itself is a positive one.
Sincerely,
Zia
T Ø T E Customer Support
Very nice and qualitative products
Very nice and qualitative products
9 December 2025
Unprompted review
Reply from TØTE
Dear Etienne,
I’m delighted to hear that you are happy with your bag and appreciate your kind words about our products. 😊 We're here if you need help with anything else.
Sincerely,
Zia
T Ø T E Customer Support
Perfect quality and I must say this is…
Perfect quality and I must say this is the best bag I ever had. I had some doubts when ordering - but it was the best choice ever. Fast shipping, great experience. What else I could say?! Highly recommended! I will back for more ;)
15 December 2025
Unprompted review
Reply from TØTE
Dear Gzregorz,
Thank you for the amazing review! We’re so happy to hear your Tote has become your new favorite bag and doubts aside, we’re so glad it was the best choice ever!
Fast shipping and a great experience are just the icing on the cake, right? 🍰 We can’t wait to welcome you back for more. 💖
Sincerely,
Zia
TØTE Customer Support
Truly satisfied with Tote
Fantastic experience.
I was looking at these items for about 2 weeks prior to purchasing.
Bought myself a bundle in the Black Friday deals, and customer service team were very quick to respond with my query regarding a tiny little discounting issue. Sorted within 24 hours.
Bags are gorgeous, black tote bag and green duffle bag. Loads of space, great quality and lovely overall appearance.
15 December 2025
Unprompted review
Reply from TØTE
Dear Brent,
Thank you so much for taking the time to share your experience! We’re thrilled to hear you love your Black Friday bundle and we’re glad our team could sort out that little discount hiccup quickly. Your kind words about the space, quality, and overall look of the bags made our day as well and we hope your new bags bring you plenty of adventures and joy wherever you go!
Thanks again for choosing TØTE, we can’t wait to have you back for your next bag crush. 🤭
Sincerely,
Zia
TØTE Customer Support
I ordered SIV Beige
I ordered SIV Beige, had no problems with shipping to Poland. Bag is simple but very comfortable, of a good quality and easy to clean. Exactly what I was looking for.
I also like company philosophy.
28 November 2025
Unprompted review
Reply from TØTE
Dear Monika,
Thank you for your wonderful review! We’re so glad your SIV Beige arrived safely in Poland and that it’s exactly what you were looking for, comfortable, high-quality, and easy to clean. It also warms our hearts to hear that you connect with our company philosophy. Your support truly means the world to us! 💛
Sincerely,
Zia
TØTE Customer Support
There were issues but they were solved
I ordered a bag at their Black Friday sale on the 28th of November and therefore expected things to take a little longer with delivery. I purchased GLS fast shipping to try and compensate for that a little bit as I was about to move.
I waited almost two weeks to hear back from TØTE when I contacted them regarding my order not moving at all. When they reached out to me I did receive a very pleasant service from Anna who could tell me that my order was lost but immediately offered me a replacement bag (unfortunately the colour I had purchased wasn’t available anymore so I got a choice of the remaining colours) and an extra bag as compensation for the trouble with my order. She swiftly put in the new order for me and updated my address as I had moved in the meantime. It took less than two days for my new order to arrive and I’m very happy with both bags and the quality of them. So I was disappointed to begin with but their customer service when I got a hold of them - along with the bags themselves - has turned me from a dissatisfied customer to a happy one.
28 November 2025
Unprompted review
Reply from TØTE
Dear Min,
Thank you so much for taking the time to share such a detailed and honest review. We’re truly sorry for the initial delay and the frustration it caused, especially around a move, that’s never ideal.
We’re very glad that our team was able to step in, resolve the issue quickly, and make things right for you. While it’s unfortunate that the original bag was lost and the exact color wasn’t available, we’re happy to hear that the replacement arrived quickly and that you’re pleased with both bags and their quality.
Your understanding and patience mean a lot to us, and we’re grateful for the opportunity to turn this experience around. Thank you for giving us the chance to regain your trust, we hope you enjoy your bags for a long time to come!
Sincerely,
Zia
T Ø T E Customer Support
Amazing customer service!
After receiving the ALTA Tote Bag I had bought last month, I felt as if the actual live color differed from the color advertised on the website (brighter than expected). I contacted customer support regarding this situation and asked if I could replace it. Although it took them a while to respond due to "higher volume of inquiries" during these holidays, even though the bag wasn't damaged or defective, they gave me their 200% offering me a partial refund or an extra Tote bag. I opted for the extra tote bag and received the amazing news that my order was to be delivered faster than usual due to an improved delivery timeframe. Incredible people, attitude and overall satisfaction with TOTE Label. Thank you for everything!
7 December 2025
Unprompted review
Reply from TØTE
Dear Jay,
I really appreciate your wonderful feedback. I am also glad to hear that we turned a color mix-up into a positive surprise with an extra tote and faster delivery. Your patience and understanding during the busy holiday season made it all possible! Also, hearing that our “200% effort” left you satisfied truly makes our day. We hope both of your ALTA Tote Bags bring you plenty of style, convenience, and happy moments! 😃
Sincerely,
Zia
TØTE Customer Support
No support and no update
I've wanted a bag from TØTE for a long time. I ordered one on Black Friday and haven't received any updates on the delivery since then. It's been 12 days and I haven't been able to reach anyone at TØTE for days, either via the support channel, email or Instagram. The lack of customer support is frustrating and I just want an update.
I think it's a real shame, as I was really looking forward to this order.
10 December 2025
Unprompted review
Reply from TØTE
Dear Max,
Thank you for sharing your experience, and we’re truly sorry for the frustration this delay has caused. Lack of communication and delay in response is definitely not the experience we want for our customers and we are not happy about that too.
Could you please provide your email address or order information so we can check the status of your order and make sure this has been resolved? We really appreciate your patience and are committed to getting this sorted for you.
Sincerely,
Zia
T Ø T E Customer Support
Great support for order update
Inquired about the order status and Anne in support was extremely prompt in replying and providing two solutions to ensure the order is shipped and received on time. She was able to quickly update the order to ensure everything ships on time.
Thanks a million Anne!!
10 December 2025
Unprompted review
Reply from TØTE
Dear Josh,
Thanks for sharing your experience, we’re so glad we could make it a smooth one for you. 🙌
Sincerely,
Zia
TØTE Customer Support
This was my 2nd purchase from them and…
This was my 2nd purchase from them and have to say I am very happy with my product. Great quality and value for money. Service is great too. Will be buying again from this site
3 December 2025
Unprompted review
Reply from TØTE
Dear Brian,
Thank you so much for coming back to TØTE and for sharing your experience! We’re glad to hear you’re happy with the quality and value of your purchase, and that our service hit the mark.
If there's anything else we can help you with, please don't hesitate to reach out. 😃
All the Best,
Zia
T Ø T E Customer Support
I'm thrilled with my SIV tote bag
I'm thrilled with my SIV tote bag. It goes everywhere with me every day. You have to love one large compartment, which can hold a lot and therefor sometimes you have to search for what you need. The inside pockets are small; they could have been a bit bigger, but since I always put everything in the main compartment anyway, that doesn't really matter to me. The olive green color is fantastic, and the strap is nice and wide, making it comfortable to wear. I'm a happy person!
10 December 2025
Unprompted review
Reply from TØTE
Dear Alessa,
We’re so happy to hear your SIV Tote Bag has become your everyday companion! We love that you’re enjoying the roomy main compartment and comfy wide strap, sometimes a little “treasure hunt” in a bag just adds to the fun, right?
Thank you for sharing your excitement with us, it truly makes us smile knowing your tote is bringing joy to your day! 😄
All the Best,
Zia
T Ø T E Customer Support
Reply from TØTE
Dear Leslie,
Thank you for your wonderful feedback! We truly appreciate it. 😄
Sincerely,
Zia
T Ø T E Customer Support
Reply from TØTE
Dear Paulo,
Thank you for sharing your experience. We’re so glad you love the quality and style of your bag. 😍
Sincerely,
Zia
T Ø T E Customer Support
The quality and utility of the bag is…
The quality and utility of the bag is so good definitely what I expected the only thing i would suggest it to make the tote bag with a zipper it would be even more secure and anti pickpockets 😁
The missing star is for the price I feel like it can be a bit cheaper for a tote bag but nevertheless no bad experiences
8 December 2025
Unprompted review
Reply from TØTE
Dear Elias,
Thank you so much for your thoughtful feedback! We’re really happy to hear that the quality and functionality of the bag met your expectations 😊 We truly appreciate your suggestion about adding a zipper, extra security is a great point, and we actually have designs with zipper. We also understand your thoughts on pricing and value your honesty.
Again, thank you for sharing your experience and for choosing TØTE. We’re grateful for your support and hope you continue to enjoy your bag!
Sincerely,
Zia
T Ø T E Customer Support
Such quality items
Such quality items ! Ideal to go on a daily basis and make friends happy.
2 December 2025
Unprompted review
Reply from TØTE
Dear Giacomini,
We truly appreciate your feedback. If there's anything else we can help you with, please don't hesitate to reach out. 😄
Sincerely,
Zia
T Ø T E Customer Support
I am extremely disappointed with TØTE
I am extremely disappointed with TØTE. My order #55789 was supposed to be delivered on November 28th. It is now overdue, and the tracking (LA252934352NL) has been stuck since November 26th.
What makes this unacceptable is the total lack of customer service. I have sent emails and reached out via Facebook Messenger, but I am being completely ignored. No replies, no updates, just silence.
It is unprofessional to take a customer's money and then ghost them when issues arise. Avoid this company if you value your peace of mind.
5 December 2025
Unprompted review
Reply from TØTE
Dear Przemyslaw,
Thank you for your feedback and we are truly sorry for the frustration and inconvenience you experienced with your order. Please know that you were not ignored, we’ve simply been experiencing a sudden increase in order volume, which caused delays in our responses.
We understand how stressful this situation has been, and we did our best to coordinate with you during this time. We also processed a full refund and reshipped your order, which means you may receive both the original and replacement order. The delays were beyond our control, but we’ve worked hard to resolve this matter to your satisfaction.
We sincerely hope that once your bags arrive, they meet your expectations and bring you the satisfaction you were hoping for. Thank you for your patience and understanding during this unusual situation.
Sincerely,
Zia
T Ø T E Customer Support
I would recommend
The delivery was good. I was pleasantly surprised with the quality and material. I needed to contact their customer service team and received very good service.
4 December 2025
Unprompted review
Reply from TØTE
Dear S Darby,
Thank you for taking the time to share your experience. We truly appreciate it and hope to serve you again in the future! 😍
Sincerely,
Zia
T Ø T E Customer Support
I love the bag
I love the bag. It's the second one that i bought and i'm extremely satisfied with the model Alta because of the zippers. It's more secure to use in transports.
3 December 2025
Unprompted review
Reply from TØTE
Dear Tiago,
Thank you so much for your lovely review and for being a returning customer! We’re thrilled to hear how much you love the Alta bag and that the zippers make it feel more secure, especially when you’re on the go. 😊
Your continued support truly means a lot to us. Enjoy your bag, and we hope to welcome you back again soon!
Sincerely,
Zia
T Ø T E Customer Support
Good service
Something went wrong when I want to return the bag. The company is very kind and fixed it well!
I am very happy with my tote bag. The fit is amazing and I love the style. Many friends want to buy them to.
3 December 2025
Unprompted review
Reply from TØTE
Dear Nienke,
Thank you so much for sharing your experience! We’re sorry to hear there was a hiccup with the return, but we’re really glad our team could resolve it smoothly for you. It’s wonderful to hear that you’re happy with your tote bag and love both the fit and the style and we’re especially flattered that your friends are interested too! 😊
Thank you for choosing TØTE and for your kind words. We truly appreciate your support!
Sincerely,
Zia
T Ø T E Customer Support
I received my tote bag with defect and…
I received my tote bag with defect and they promptly provided a new one. Satisfied with the support
7 November 2025
Unprompted review
Reply from TØTE
Dear Macelle,
Thank you for your feedback! We’re sorry that your tote bag arrived with a defect, but we’re really glad we could resolve it quickly for you. It’s great to hear that you’re satisfied with the support, your experience matters a lot to us.
Thank you for choosing TØTE and for giving us the chance to make things right.
Sincerely,
Zia
T Ø T E Customer Support
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