TouchBistro Restaurant POS/EPOS Reviews 

346
TrustScore 1.5 out of 5

1.5

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Rated 5 out of 5 stars

Solid choice for a POS platform. Great features and helps scale businesses. A crowded market but would definitely recommend TouchBistro. Easy to use system and competitive pricing.

Company replied

Rated 1 out of 5 stars

Absolutely the worst tech support ever. Nothing gets resolved and god help you if they they finally give an update, everything crashes. I’m bald otherwise I would’ve pulled all my hair out with th... See more

Company replied

Rated 1 out of 5 stars

"🚨 Misleading Business Practices 🚨 I signed a contract with TouchBistro trusting they'd let me use my old hardware. After signing, they demanded new hardware. Service never started, and when I as... See more

Company replied

Rated 1 out of 5 stars

I cancelled my account 5 months ago and was told someone would reach out in 1-10 business days. Still haven't heard back and they keep charging me for services I'm not using. Cancelled my credit card... See more

Company replied

Company details

  1. Eftpos equipment supplier

Written by the company

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

346 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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1.5

All reviews

(346)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Best POS for full service Restaurants

Best POS for full service Restaurants. Have been using it for 2.5 years now and it’s been great, they helped me out during the lockdown. Great support. Easy to use interface.

28 October 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Tariku,

Thanks for being a loyal TouchBistro customer! We appreciate you, and we are so glad to know you've been enjoying the system for the last 2.5 years. Have an excellent day!

- Kirsten at TouchBistro

Rated 1 out of 5 stars

DO NOT BUY THIS SYSTEM!

I was shipped the hardware and was completely unable to create an account with them on their "on boarding" website. I was sent this useless "welcome onboard" email 7 times, tried contacting their customer support and got nothing but the run around, apologies etc etc. I wasn't even able to complete the first step of setting up the pos. Complete rip-off and scam. The person who sold me the system became suddenly unavailable and did not return calls. I am now resigned to the fact we were ripped off $2,700 for their hardware and now have a useless POS system.

23 October 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Shawna,

I’m very sorry to hear that you’ve had a difficult time getting set up to use the system - that is not the experience we want for any of our customers. We would appreciate the chance to make it right and to turn your experience around.



I am unfortunately unable to pull up your account information without your full name, however, if you send an email to customercare@touchbistro.com, a member of our Care Team would be happy to help you.

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Great Point of Sale System for Restaurants

Great Point of Sale System, is easy to use, very complete, excellent for fast food restaurants with home delivery and to get there, it has a useful cloud platform that gives you access to very detailed reports of sale, operation and inventories. / Gran Point of Sale System, es facil de usar, muy completo, excelente para restaurantes de comida rápida con servicio a domicilio y para llegar, tiene util plataforma en la nube que te da acceso a reportes muy detallados de venta, operación e inventarios.

13 October 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Osvaldo, thank you for the wonderful review! It's great to hear that TouchBistro has been able to help you manage your business.
- Carly at TouchBistro

Rated 5 out of 5 stars

Great customer service

Great customer service! Great communication and follow through. Since day 1, these folks have been super helpful. The promotions and tools they’ve set us up with are going to set us apart! We’re really looking forward to opening the boxes and really getting to work with everything!

9 October 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Thank you for the kind words! We're so happy to hear about your positive experience onboarding with TouchBistro and can't wait for you to start using our tech in your business!
- Carly

Rated 5 out of 5 stars

Touch bistro is the most intuitive POS…

Touch bistro is the most intuitive POS around. It allows me to not only track sales, but trends within menu categories (and menu items), staff and the floor plan looks great!
It's made my life so much easier.

18 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Justin,

Thanks so much for leaving us a detailed review, we appreciate you! We are so glad to hear that TouchBistro has been making your life and running your business easier. I hope you have an amazing day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Touch bistro makes my life as a…

Touch bistro makes my life as a business owner easy and they have the best service except for some.

11 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi there,

Thanks for taking the time to leave us a 5-star review! It's great to hear that TouchBistro is making your life easier. Have an excellent day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

TB makes my life easy

TB makes my POS and business administration so easy. All the integration accounting software system is fairly easy. Thanks TB

10 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Yeni,

Thank YOU for being a TouchBistro customer! We appreciate you, and the kind words. I hope you have a great day!

- Kirsten at TouchBistro

Rated 4 out of 5 stars

My rep Enabel

My rep Enabel , really great she helped me through out . She is really polite, patient and helpfull.

9 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi there, thanks for leaving us a review! We are so happy to hear that you had a great experience working with your representative. Have a wonderful day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

With excellent support and easy to use…

With excellent support and easy to use POS, would highly recommend Touch Bistro to all operations.

9 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Alan,

Thank you for the 5-star review! We are so happy to hear that you're finding TouchBistro easy to use. I hope you have an excellent day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Touchbistro has been great!

Touchbistro has been very helpful and user friendly. The installation process was thorough, and informative. I really appreciated Touchbistro's hands on aid throughout the process.

9 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Shaefer,

Thank you for taking the time to leave us a detailed review, we appreciate you! Have a great day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Great Company to Work With

Onboarding was easy. Staff is courteous and patient. Thank you for your services!

9 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi there,

Thanks for the kind words! It's great to hear that you've been enjoying your experience with the TouchBistro Team and our services. Have a fantastic day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Great interaction with the sales team…

Great interaction with the sales team and set-up team.
As new users as we ran into minor problems, the support team was quick and courteous in handling them for us

9 September 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi there, thanks for your review! We're so glad to hear that you've been having positive experiences with the Sales, Professional Services and Support Teams. I hope you have a great day!

- Kirsten at TouchBistro

Rated 1 out of 5 stars

We've been a TouchBistro customer since…

We've been a TouchBistro customer since 2019. We've grown with them. I'm not sure if they're growing to fast or what but their support team can't keep up with everything they're offering. We recently opened a 2nd location and switched to TouchBistro payments. We switched over 10 days ago and haven't received one deposit and nobody knows why. Nobody will even return a call or email. A gentleman named John Florinis is supposedly working on it. I'll update the review when they get back to me. So far it's been a nightmare.

25 August 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Aaron,

I sincerely apologize on TouchBistro's behalf for the issues you've experienced with TouchBistro Payments. I took a look at your account and I can see that our team has been in touch with you and the issue with your deposit was resolved, however we are deeply sorry for the inconvenience this caused you. We appreciate your business as well as your feedback.

- Kirsten at TouchBistro

Rated 5 out of 5 stars

the best in the game

TouchBistro is the best all-in-one restaurant management system, with advanced features and an intuitive platform. they helped my friends restaurant increase sales, delight guests, save time and money. i highly recommend you to give them a try, you wont regret it

20 August 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Lukumo, thanks so much! We are thrilled to hear that TouchBistro has helped your friend's business thrive and save on time and money. We appreciate you taking the time to leave a detailed review. Hope you have a wonderful day!

- Kirsten at TouchBistro

Rated 4 out of 5 stars

Really easy to use :)

20 August 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Mark, thanks for the review! We're glad to know you find TouchBistro easy to operate. Have an amazing day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Make the Switch to TouchBistro NOW!

TouchBistro has been a lifesaver to our restaurant! We started out with Clover as our POS and had nothing but problems with it from the beginning! We switched to TouchBistro and it’s been smooth sailing ever since. If you are looking for a cost effective and highly functional POS system, I highly recommend TouchBistro and all the great products and services they offer.

La Vita Bella Italian Ristorante
Long Beach, MS.

11 August 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi John, thank you so much! We are so happy to know that TouchBistro has proven to be a great fit for your business and helped you operate smoothly. Thank you for the kind words, and have an excellent day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

I have been with TouchBistro for 4…

I have been with TouchBistro for 4 years now and have been very happy with ALL of the help and guidance I have received! Even in very stressful situations, TB has always come thru. I know I can count on them to answer any concerns I have. If I had to add a piece of constructive criticism, it would be to add an emergency help line instead of just the help desk for time sensitive emergencies. I will be opening another location and there is no doubt in my mind that I will be doing it with TB's system.

9 August 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Pam, thanks so much for being a loyal TouchBistro customer for the last 4 years! We appreciate you! You'll be glad to know that we are in the process of growing our Technical Support Team and wait times will decrease in the coming months as a result. Have an amazing day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

We choose touchbistro for its powerful and ease of use…

We choose touchbistro for its powerful tools to ease restaurant flow. Most of our staff were new to using technology so we needed a simple system that wouldn’t frighten our staff. They all love touchbistro we went from a cash operation and hand written tickets to an easy automated, credit card capable system. We save so much more time now taking orders, completing orders, balancing drawer and reviewing financial status. We love touch bistro

2 August 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi there, thanks for taking the time to leave us a detailed review! We are so happy to hear that TouchBistro has saved you and your staff some extra time. Have an excellent day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Great system

Great system, easy to use. My servers love it, which keeps me happy.

28 July 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Shayne, we're so glad to hear that you and your servers are loving TouchBistro! Thanks for the kind words. Hope you have a great day!

- Kirsten at TouchBistro

Rated 5 out of 5 stars

Our experience was fantastic

Our experience was fantastic. Justin went above and beyond the call of duty to help us.
Our owner passed after ordering the system and the GM walked out 3 days later.
Justin basically baby stepped us every step of the process.
And for that we are very thankful .He is top of the line all the way!!!!!!!

27 July 2021
Unprompted review
TouchBistro Restaurant POS/EPOS logo

Reply from TouchBistro Restaurant POS/EPOS

Hi Tammy, thank you so much for the kind words! We're so happy to know that Justin went above and beyond to assist your venue. Hope you have an excellent day!

- Kirsten at TouchBistro

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