Touch Of Vape Online Reviews 212

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I can honestly say that this shop in Blaby is fantastic. The choice and range of products are amazing and the customer service is second to none. So welcoming.. so helpful, they cant do enough for y... See more

Rated 5 out of 5 stars

Great shop great service and great staff. If you have any questions or concerns go in and Steve or Will are more than happy to help you out. It’s like having a family member in the industry and they... See more

Rated 5 out of 5 stars

The most helpfull staff, spotless shop. Wouldnt go amywhere else. Fantastic. Thank you Dean

Rated 5 out of 5 stars

I popped into store today for the first time as I only stopped smoking during lockdown so have been buying Products on their website. I was served by Max & he couldn’t do enough for me! We ran into a... See more

Company details

  1. Electronic cigarette store
  2. Vaporiser shop

Written by the company

Welcome to Touch Of Vape. Our mission is to bring the shopping centre to the high street and offer you the very finest experience in vaping. We are a specialist vape boutique and e-cigarette store. Stocking all the leading brands of e-liquids and hardware for vaping and e-cigarettes. There are reports from Public Health England that outline the scrutiny amidst the vaping industry currently and debunk these efforts. Public Health England have stated vaping is 95% healthier than smoking, these reports are made publicly available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great vape shop

Great shop great service and great staff. If you have any questions or concerns go in and Steve or Will are more than happy to help you out. It’s like having a family member in the industry and they have rewards as well.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I can honestly say that this shop in Blaby is fantastic. The choice and range of products are amazing and the customer service is second to none. So welcoming.. so helpful, they cant do enough for you. I can very highly recommend them.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the vapes online & Lewis…

I ordered the vapes online & Lewis called me from their store to explain that they didn’t have one of the flavours I requested. He was very friendly & helpful, I made a mistake on the order. He told me that they’d send the vapes to me, which I thought was very generous of him.
I would highly recommend Touch of Vape, very helpful & friendly service.

2 October 2025
Rated 1 out of 5 stars

Order has not arrived

Order has not arrived

11 August 2025
Touch Of Vape Online logo

Reply from Touch Of Vape Online

Hi Gracie,

It appears you placed your order with us on Monday the 11th August at 3pm. As you will be able to see on our Deliveries page 2:30pm is our cut off point for deliveries so you're order will have been sent out on the 12th August. You'll also be able to see that Standard Shipping is Royal Mail Tracked 48 which has a lead time of 2-3 business days.

Despite at time of writing your order still being within that 2-3 business day window, we unfortunately, have no control over the operations of Royal Mail and feel this review may be misdirected. We have checked your tracking code and can confirm it is at a local mail centre and will be with you shortly.

Thanks - TOV

Rated 5 out of 5 stars

Order

I’ve been ordering from touch of vape over 6 months my order always arrive on time I have never had an issue with my order

2 August 2025
Rated 5 out of 5 stars

Great service

I order a lot by post as I am unable to get to store sometimes and my order normally takes only a few days to come, you are emailed to be informed when it will be delivered and it came by Royal Mail, huge variety of juices and products online and instore

16 June 2025

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