Touch Of Vape Online Reviews 212

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I can honestly say that this shop in Blaby is fantastic. The choice and range of products are amazing and the customer service is second to none. So welcoming.. so helpful, they cant do enough for y... See more

Rated 5 out of 5 stars

Great shop great service and great staff. If you have any questions or concerns go in and Steve or Will are more than happy to help you out. It’s like having a family member in the industry and they... See more

Rated 5 out of 5 stars

The most helpfull staff, spotless shop. Wouldnt go amywhere else. Fantastic. Thank you Dean

Rated 5 out of 5 stars

I popped into store today for the first time as I only stopped smoking during lockdown so have been buying Products on their website. I was served by Max & he couldn’t do enough for me! We ran into a... See more

Company details

  1. Electronic cigarette store
  2. Vaporiser shop

Written by the company

Welcome to Touch Of Vape. Our mission is to bring the shopping centre to the high street and offer you the very finest experience in vaping. We are a specialist vape boutique and e-cigarette store. Stocking all the leading brands of e-liquids and hardware for vaping and e-cigarettes. There are reports from Public Health England that outline the scrutiny amidst the vaping industry currently and debunk these efforts. Public Health England have stated vaping is 95% healthier than smoking, these reports are made publicly available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New vape

Ordered on line ,prompt reply ,pick up of item very easy ,all packaged ready for collection .Easy to navigate website .Very satisfied .

4 February 2021
Rated 5 out of 5 stars

High quality service and products

I’m a regular customer in store and online, I cannot fault their hasty services or their customer service!
Would definitely recommend for vape purchases as all juices and of high quality!

29 January 2021
Rated 5 out of 5 stars

Best vape shop by far!

Brilliant service, staff really professional, knowledgable and super helpful! The new website is excellent, easy to find what I wanted and the click and collect service is faultless! Would definitely recommend to anyone, so glad I found them!

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Not got a bad word to say!

Shop is always clean and tidy - unlike many I’ve been too! Rich, Rhys and Luke are always super helpful, they’re friendly, ready to listen and i always walk away very happy with my purchase. Definitely the best vape shops around. The way they are still here for all of their customers through this challenging time speaks volumes to the staff, the new addition with the website is great and click and collect is super easy. Not got a bad word to say!!

28 January 2021
Unprompted review
Rated 1 out of 5 stars

Promised £2 loyalty bonus on receipt of…

Promised £2 loyalty bonus on receipt of goods purchased in store only to receive 2pts
No link to link instore loyalty card to online account

28 January 2021
Touch Of Vape Online logo

Reply from Touch Of Vape Online

Hi Pete, sorry about this. We've just launched the new site and are still in the process of linking our loyalty programs, as we don't have your email on our loyalty system in store we weren't able to link them together. I've just manually linked them so you should see that in your account now!

Rated 5 out of 5 stars

By far the best Vape shop in Leicester

By far the best Vape shop in Leicester, not only great products but great experiance during lockdown! I haven't had to mix and match old flavours found in coats.. they have always been there! Really recommend as the website is new but very good. I usually order over the phone as its very easy and can collect within 5 minutes.

28 January 2021
Rated 5 out of 5 stars

Amazing Place

Whether you're a website customer or a shop customer this is the place to go. Richard is one of the most customer focused, attentive business owners I've ever come across. His knowledge is unrivalled and his advice is purely customer based and not to line his own pocket. First class service, first class products.

3 January 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience, absolute experts

I visited their Vape Shop after a quick search for a vape store nearby, after 20 years of smoking I wanted to stop, mainly due to having a little baby boy.

Popped in after finding the little map on their website, had a chap called Richard look after me, instantly I felt like I was talking to an expert, and he understood my pain has been a smoker and a dad himself. I got set up with a device that was right for me, a full explanation of how it worked and the right vape juice to help me quit.

Anyway fast forward a couple of months and I haven't looked back and I am smoke-free, saving a fortune in costly cigarettes. I really had tried everything from the quickmists, to patches nothing had worked I'm forever thankful to these experts for making my life better.

22 June 2020
Unprompted review
Show reviews in all languages. (212 reviews)

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