TourCompass Reviews 906

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization of their holidays, noting that everything from flights and transfers to excursions ran smoothly and efficiently. Many people highlight the exceptional staff, both in the UK and overseas, for their helpfulness, knowledge, and friendly demeanor, making trips enjoyable and stress-free. The service provided is frequently described as outstanding, with reviewers appreciating the well-thought-out itineraries, excellent hotel selections in great locations, and the overall ease of their travel experiences. However, some customers mentioned minor issues such as a hotel room without an external window, a rushed half-day tour, or a flight connection that could have been better communicated. A few people also noted a discrepancy between the confirmed itinerary and the initial advertised trip, and some felt that the group handling transfers was not directly the company itself.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as amazing, wonderful,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Consumers find service to be positive, with many highly recommending the company for future tours due to its... See more

Location

People report positive experiences with location, consistently praising the beautiful and varied places they... See more

Booking process

Clients share positive opinions on the booking process, describing it as quick, easy, and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just returned from a wonderful trip to Vietnam. Absolutely everything ran smoothly from flights, trains, buses and transfers. Our hotels were all in central locations with beautiful surroundin... See more

Company replied

Rated 5 out of 5 stars

We had an amazing adventure, Kenya and Tanzania. The whole trip was well organised, we didn't have to worry about anything, just turn up. We had two amazing drivers for our safari, Sam and Israel. The... See more

Company replied

Rated 5 out of 5 stars

This company is one of the best we have ever travelled with. We were just at the end of our wonderful Sri Lankan tour , when Trump struck causing travel chaos. Tour compass have been very impressive... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our trip to Japan. Very well organised and ran very smoothly. Very pleasant guides who spoke English very well. Really enjoyed the excursions. Hotels well selected in great locations. W... See more

Company replied


Company details

  1. Tour Agent
  2. Tour operator
  3. Travel agent

About TourCompass

Written by the company

At TourCompass, we aim to be travel experts on your behalf, making it effortless for you to turn your travel dreams into unique and memorable experiences.

Our incredible tours are created in collaboration with our trusted and long-term local partnerships. They are curated based on 15 years of experience and customer feedback – we know what works, giving you peace of mind so you can focus on what’s important, that is enjoying the holiday of a lifetime.

We know that ‘adventure’ means something different to all of us and we also understand that planning the right tour for you and your loved ones can be difficult – perhaps even overwhelming.

We provide adventure tours, that suit your needs, no matter whether you wish to explore the jungles of Latin America, the awe-inspiring temples of Asia or the wild savannahs of Africa.

Contact info

4.9

Excellent

TrustScore 5 out of 5

906 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

African Majesty

My wife and I have just returned from our second TourCompass holiday, both within the last 6 months. The first was amazing, for which we wrote a deservedly glowing review, and as we embarked on the second we wondered whether TourCompass could repeat the experience. They did so and then some!

Our trip to South Africa, Zambia and Botswana was outstanding from the first moment to the last. As on the previous occasion, TourCompass were helpful and organised in the planning and booking phase, but delivery exceeded expectation. The ground agents were friendly, helpful and prepared to go the exta mile whenever needed (including when my wife lost her phone somewhere in the African bush) and were always on time, precisely where they were supposed to be. For the second time in our experience, TourCompass logistics ran like clockwork from beginning to end.

When it came to accommodation, and despite reasearch before hand, it was better than we had imagined. All three resorts were fantastic and in Zambia our room was just a 400 metere walk from the Victorial Falls viewpoints, which were reached after walking past Zebras and Impalas grazing on the resort lawns. Yet that accommodation was the weaker of the trio by a small margin. The other two, looking over the Sabi River into the Kruger National Park in South Africa and across the Chobe River in Botswana are (in our opinion) two of the most idyllic places on Earth, and we make that comment having been privilleged to experience many adventures, across all 7 continents, over the last 30 years.

Thank you TourCompass for the most magical experience, delivered with professionalism and style. Already thinking about booking our next with you. Wish our paths had crossed sooner.

24 April 2025
Unprompted review
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Reply from TourCompass

Dear Andrew,

We would like to thank you for your account of what we can see was an excellent experience in Africa! We are glad to hear that our local partners were always on hand to help, and you had a lovely time in your accommodations.

We do hope that we may have the opportunity to welcome on tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

A once in a lifetime trip to Bali!

From the moment we landed in Bali, Tour Compass delivered an experience that was nothing short of magical. We were the only two people on the tour, and yet every detail was handled with the utmost care and professionalism—it honestly felt like we were being treated like royalty.

Every stop on the itinerary felt thoughtfully chosen, giving us an authentic glimpse into the heart of Balinese culture. The guides were knowledgeable, warm, and genuinely passionate about sharing their home with us. We never felt rushed, and the pace was perfectly tailored to our interests. It was clear that Tour Compass doesn’t just organize trips—they create unforgettable experiences.

We’re already looking at our next destination with Tour compass and can’t wait to book another tour. If you’re looking for a personal, immersive travel experience, Tour Compass is the way to go. Five stars, hands down!

5 April 2025
Unprompted review
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Reply from TourCompass

Dear Katie,

We would like to thank you for your lovely words regarding your tour in Bali, and we are glad everything went smoothly and you enjoyed your time there!

We do hope to welcome you on another tour in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Fantastic American trip

We did the 2 week tour of California starting in San Francisco and driving to Vegas, while stopping at Yosemite National Park (amazing!), Monterey, Santa Barbara, LA and finally Vegas.
Everything went pretty much without a hitch, the car hire was great and locations were fantastic. My wife and absolutely loved it.
The only negative, and it’s only a small one was the location of the Hotel in LA. The hotel itself was great but it’s very close to the airport and there’s not much going on.
Other than that it was brilliant! Tour Compass were quick and happy to answer any questions or concerns and I would happily use them again

27 March 2025
Unprompted review
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Reply from TourCompass

Dear Kevin,

Thank you for your kind words! We are glad to hear that your tour of the USA went smoothly, and you enjoyed your time exploring all the sights!

We do hope that we will have the opportunity to welcome you on another tour in the future!

Warm wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

South Africa Safari - brilliant

We went on a safari holiday to South Africa with TourCompass and it was amazing. Everything was well organised from start to finish. The representative in the accommodation and all the tour guides/taxi transfer staff were wonderful. I would highly recommend and will definitely be booking my next adventure through TourCompass.

9 April 2025
Unprompted review
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Reply from TourCompass

Dear Louise,

Thank you for your kind words! We are glad to hear that your guides and staff on your tour were lovely to deal with and that you found the tour to be well organised!

We do hope that we can welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Family trip to Costa Rica

We did a trip to Costa Rica, 4 different locations. Transport from each was reliable and on time. Hotels chosen by them were of a good standard and in great locations. It was easy to communicate via WhatsApp if needed.

7 April 2025
Unprompted review
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Reply from TourCompass

Dear Emma,

Thank you for your kind words regarding your recent tour with us! We are glad to hear you enjoyed your time in Costa Rica, and that communication was nice and smooth!

We hope to welcome you on another tour with us in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

An efficient company

We took the Highlights of Vietnam from North to South tour and were very impressed with TourCompass. Their communication was very good and the arrangements all worked perfectly. The local guides they arranged were all very good too.

30 March 2025
Unprompted review
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Reply from TourCompass

Dear Mr Williams,

Thank you for your positive words on your recent tour with us! We were glad to hear your tour went smoothly, and of your compliments to our local guides! We will make sure to pass the feedback onto our local partners!

We do hope that we may have the opportunity to welcome you back on another tour in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Toor of Vietnam

An excellent trip and experience, right from booking through to the adventure. Everything went smoothly and the guides we had were all great and so helpful. Would highly recommend this trip and Tour Compass for anyone considering Vietnam

26 March 2025
Unprompted review
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Reply from TourCompass

Dear Mr A,

Thank you for your kind words regarding your recent tour, and we are glad to hear you had a wonderful time in Vietnam. We are also appreciative of the positive feedback on your local guides.

We hope that we may have the opportunity of sharing a wonderful time on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

The holiday we booked in Vietnam was…

The holiday we booked in Vietnam was all and more than we expected. Communication between us went smoothly with no problems thanks to all involved.

18 March 2025
Unprompted review
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Reply from TourCompass

Dear Graham,

Thank you for your kind words regarding your tour! I am glad to hear that you found our communication to be good, and hope you had a wonderful time!

We hope to welcome you on another tour in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Never done an 'organised' tour before? Definitely give it a go

We had never done an 'organised' tour before - we've always booked our own transport, accommodation etc ourselves, thinking we would feel rushed when part of a group. But a number of friends suggested that an organised tour would be the best option, particularly as the culture, language etc in Vietnam and Cambodia would be so different from anything we had experienced before....good advice. We have been extremely impressed by the whole package - the support given at the start when flight delays meant we missed our first day reassured us that things would be OK. Rearrangements were made for our guide to pick us up from Hanoi airport a day late and for the tour of Hanoi to be rescheduled for the next day. I can't remember the name of that guide we had in Hanoi but he was so friendly and made our tour of the city really interesting - loved the Water Puppet Theatre! We met up with the rest of the group the next day when we were heading for Ha Long Bay - being in a small group for some of the excursions was good fun. All our local guides were brilliant - particularly Lam in Ho Chi Minh and Sorphorn in Siem Reap; they had excellent knowledge, helped us to learn much about their country, customs etc and were sympathetic to our needs, particularly in the very hot weather! All the hotels were excellent (the one in Ho Chi Minh even had a free mini bar!) with extensive choices at breakfast. We were kept informed of arrangements for each day, suggestions for the 'free' days - everything was extremely well organised. We would certainly consider another 'organised' tour.

16 March 2025
Unprompted review
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Reply from TourCompass

Dear Russell & Hilary,

On behalf of all of us at TourCompass, I would like to thank you for your warm words with regards to your holiday!

Whilst I am glad to hear you had a good time, we do appreciate you missed a night due to flight delays, and am glad to hear everything was handled smoothly, and your guides in the destination were friendly and helpful! I am glad to hear they ensured a smooth operation throughout.

We do hope that we may have the opportunity of welcoming you on another tour in the future!

Warm wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Tour Compass Kruger Holiday

We completed a Safari to the Kruger in March 2025. Very well organised, great hotel, good food, fantastic local driver / guide and very well organised. I’d be happy to recommend Tour Compass

22 March 2025
Unprompted review
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Reply from TourCompass

Dear David,

Thank you for your kind words regarding your tour! We are glad to hear your tour was well organised, and everything was handled smoothly.

We do hope we may have the opportunity to welcome you back in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Amazing trip to Vietnam, Cambodia with beach extension.

This was our first trip through a tour company and I was very impressed by the professionalism of both TourCompass and Discova, the local agents in Vietnam and Cambodia. The organisation and logistics worked like clockwork which was hugely reassuring. The guides were amazing (particularly Hai in Hanoi, Lam in Ho Chi Minh City and Arun in Siem Reap) and everyone we interacted with was polite, professional, knowledgeable and personable. The hotels were lovely (although we didn’t always get a view which was slightly disappointing) and food wonderful in all the hotels and locally too. Overall, we had an amazing time, loved hearing the guides’ personal stories, loved the people, culture and all the places we visited. I’m also really glad we chose to do the beach extension to relax after a busy tour.

2 March 2025
Unprompted review
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Reply from TourCompass

Dear Customer,

Thank you for your kind words regarding your tour! We are glad to hear that your time in Vietnam and Cambodia went as planned, and the guides helped make your experience worthwhile! We also note your feedback regarding the view of your hotel, and will make sure to share with our destination partners.

On behalf of all of us at TourCompass, we wish you all the best and hope to welcome you back on another tour in the future!

Warm wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Did exactly what was advertised.

Did exactly what was advertised. The whole tour ran like clockwork. The hotels great,tour guides fantastic and knowledgeable. Wonderful experience and good value for money. Would definitely recommend and will look at another holiday.

14 March 2025
Unprompted review
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Reply from TourCompass

Dear Simon,

Thank you for your feedback! We are extremely glad to hear everything operated smoothly with your tour, and that you had a lovely time with us!

We do hope we can help in finding you another tour with us in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Perfect as usual❤️ Everything…

Perfect as usual❤️ Everything beautifully organized. Very nice guide, clean car, nice driver. Lots of sightseeing, great hotels. Dream vacation!

16 March 2025
Unprompted review
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Reply from TourCompass

Dear Grzegorz,

Thank you for your kind words regarding your holiday, and I am glad to hear everything operated smoothly. We also appreciate your kind words regarding the accommodation and transport, and we do hope you enjoyed your time on Tour!

We hope to welcome you on another tour with us in the future!

Warm wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

First trip to Vietnam, didn't disappoint

First trip to Vietnam and our first trip using a tour company so was a little daunted and unsure what to expect. Vietnam and Tour Compass didn't disappoint. Everything was so well organised, we could just sit back and enjoy. All the guides we had were extremely knowledgeable and very friendly. Nothing was too much to ask. They even kept us well hydrated with water as it was very hot. Their app was brilliant, it had all the information we needed to help ensure our holiday got off to a good start, loved the fact we could keep a diary of our adventure. We especially liked the fact we could personalise our holiday by adding extra trips. Our group consisted of 11 people, including ourselves, the others were from Scandinavian countries but they could all speak English. It was fascinating getting to hear about their countries. As a belated 21st birthday present for our daughter we couldn't have picked a better trip and are already thinking about our next adventure.

22 February 2025
Unprompted review
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Reply from TourCompass

Dear HV,

I would like to thank you for your positive words, and am glad you had a lovely time in Vietnam! We appreciate your kind words regarding the guides and that they looked after you throughout!

I do hope that we may have the opportunity to welcome you back on tour with us again in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Well organised from beginning to end

Well organised from beginning to end . The tour reps were first class very informative . We travelled from north to south Vietnam no hitches at all . Would book with Tour Compass again .

19 February 2025
Unprompted review
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Reply from TourCompass

Dear Cathy,

Thank you for your kind words, and I am glad to hear that your tour operated smoothly, and that you had a lovely time! We hope to also have the opportunity to welcome you on another Tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Definitely recommend Tour Compasd

Personal service on booking to meet our requirements. Extremely well organised trip, everything worked well . Superb accommodation and travel arrangements. Excellent value for money

17 February 2025
Unprompted review
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Reply from TourCompass

Dear Kathryn,

Thank you for your kind words with regards to your recent tour. We are glad to hear that you found the tour to be well organised and the arrangements were excellent.

We do hope that we will have the opportunity to welcome you back on another tour in the near future!

Warm wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

can't fault Tour Compass

Helpful staff, excellent communication and delivered as promised

19 February 2025
Unprompted review
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Reply from TourCompass

Dear Roger,

Thank you for your feedback, and I am glad to hear that you found our staff to be helpful and communicative. We do hope you enjoyed your tour, and that we may have the opportunity to welcome you on another Tour in the near future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Sri Lanka and Maldives Feb 25

the itinerary was very good and the arrangements worked like clockwork .this was our second tour with TC and probably will not be our last.

13 February 2025
Unprompted review
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Reply from TourCompass

Dear Colin,

Thank you for your kind words, and I am glad to hear your tour operated smoothly! We hope you enjoyed your time in Sri Lanka & the Maldives, and we look forward to hopefully welcoming you on another tour in the future!

Best wishes.
Liam @ TourCompass

Rated 5 out of 5 stars

Everything worked

Everything worked! Guides were good, Tourcompass kept us informed. Their description of the trip was accurate (some companies over-sell!). It was VERY hot but good fun.

4 February 2025
Unprompted review
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Reply from TourCompass

Dear John,

Thank you for your kind words, and we are glad to hear that your recent tour went as planned. We are also glad you found the tour well organised!

We do hope that we may have the opportunity to welcome you back on tour in the near future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Brilliant service

Excellent communication & easy of booking. The app is really helpful, easy to use and has some great features.

2 February 2025
Unprompted review
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Reply from TourCompass

Dear CJBatty,

Thank you for your kind words! I am glad to hear that you found the booking process nice and smooth, and that you find our app helpful for your Tour!

if you've not yet departed, we wish you a lovely time in the destination, and if you've already travelled, we'd love to welcome you back again in the future!

Best wishes,
Liam @ TourCompass

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