tourhub Reviews 1,436

Reply from tourhub

Mar 4, 2026

Hi Randy, thanks for getting in touch.

I hope our conversation helped clear things up! Just to clarify, the higher price you noticed is the operator's standard rate before your tourhub discount is applied. We always share the operator’s original documents so you have full transparency, but the lower amount on your tourhub confirmation is what you actually pay.

As an agent, we love being able to snag these better rates for our customers! If you have any other questions, we're here to help.

The tourhub team

Reply from tourhub

Mar 4, 2026

Hi there!

Thanks for reaching out and for booking your August tour with us!

We totally understand wanting to get your bearings early. Since we act as an agent, we usually receive the specific start hotel details from the tour operator closer to the departure date, but we’d love to help you get a head start.

Please feel free to drop us a message on your booking and we’ll reach out to the operator directly to see if they can provide those location details for you now.

The tourhub team

Reply from tourhub

Mar 10, 2026

Hi there,

Thanks so much for the 5-star review! We’re thrilled to hear that our customer service has been hitting the mark for you so far.

Building that trust as your booking agent is really important to us, so we’re glad to hear those prompt answers are putting your mind at ease. We’ll be right here in your customer dashboard if any other questions pop up as you get closer to your trip!

Best,

The tourhub Team

Reply from tourhub

Updated Mar 4, 2026

Hi Mahmut,
We appreciate your feedback and we are sorry you found contrasting response levels between pre and post booking. Generally, our pre-booking communications tend to be faster as in the main, our own experienced travel advisors normally have the answers to most questions but for specific post booking enquiries, we often need to double check with the local tour operators and given the various time zones and availability of the operator personnel this can be a bit slower. However, we are pleased that Prakash at Offbeat India was helpful and smoothed out the communication issues for you.
Let us know if you need anything in the run up to your trip and we hope you have a great holiday.
Thank you,
The Tourhub Team

Reply from tourhub

Mar 10, 2026

Hi there,

Thanks so much for coming back to us for your second trip! We’re thrilled to hear you’re finding plenty of options and great value across our range of tours.

As your booking agent, our goal is to make sure there's something perfect for every budget. We’ll be right here in your customer dashboard if you need any help as you get ready for this next adventure!

Best,

The tourhub Team

Reply from tourhub

Mar 10, 2026

Hi there,

Thanks so much for the 5-star review! We’re thrilled to hear that Kirsten has been a "wonder" in getting things started for you.

As your booking agent, we’re committed to keeping that high standard going all the way through to your trip. We’ll be right here in your customer dashboard if you need anything else as your plans progress!

Best,

The tourhub Team

Reply from tourhub

Updated Mar 10, 2026

Hi there,

Thanks so much for the 5-star review! We’re really glad to hear that the booking process felt simple and that our updates on confirmations and payments were helpful.

As your booking agent, our goal is to keep you in the loop every step of the way so you can focus on the fun part - the trip itself! We’ll be right here in your customer dashboard if you need anything else as your departure gets closer.

Best,

The tourhub Team

Reply from tourhub

Mar 10, 2026

Hi there,

Thanks so much for the 5-star review! We’re really glad to hear that the booking process was easy and that our team could help get that rooming request sorted out for you.

As your booking agent, we’re always here to bridge the gap and find those solutions so you can just look forward to the trip. We'll be right here in your customer dashboard if anything else pops up!

Best,

The tourhub Team

Reply from tourhub

Mar 9, 2026

Wow, a third trip with us! Thank you so much for the loyalty - it truly means the world to the whole team here.

We’re thrilled to hear you’ve had such "wonderful" experiences every time. There is nothing we love more than helping our regular travelers find their next big adventure.

Where are we heading for trip number four? We’d love to help you plan it when you’re ready!

Best,
The tourhub Team

Reply from tourhub

Mar 10, 2026

Hi Francine,

Thanks so much! We’re really glad we could get those answers to you quickly. As your booking agent, making things easy is what we’re here for. We'll be ready in your customer dashboard if you need anything else!

Best,

The tourhub Team

Reply from tourhub

Mar 10, 2026

Hi Norma,

Thanks for the 5-star review! We're glad to hear our team provided the clear, timely answers you needed. As your booking agent, making the process easy is our top priority. We'll be here in your customer dashboard if anything else comes up!

Best,

The tourhub Team

Reply from tourhub

Mar 10, 2026

Hi there,

Thanks so much for the 5-star review! We’re really glad to hear you had a positive and helpful experience with our team. As your booking agent, making the process easy for you is what we’re here for. We’ll be right here in your customer dashboard if you need anything else!

Best,

The tourhub Team

Reply from tourhub

Mar 9, 2026

Hi Patricia,

Thanks for the honest feedback. I’m really sorry about those "ghost in the machine" emails - getting double messages at odd hours is definitely confusing and not the streamlined experience we aim for!

We’re currently looking into our notification system to make sure this doesn't happen to other travellers. We really appreciate you sticking with us despite the inbox clutter.

If there’s anything still unclear or if you have any questions about your booking, please feel free to reach out to us at hello@tourhub.co or your booking dashboard. We’d love to make sure everything is 100% clear for you.

Best regards,
The tourhub Team

Reply from tourhub

Mar 10, 2026

Hi there,

Thanks so much for the 5-star review! We’re thrilled to hear that we could help piece together your perfect self-drive tour.

As your booking agent, our goal is to turn your selections into a seamless itinerary, and it sounds like we hit the mark. We’re just as excited as you are! We'll be right here in your customer dashboard if you need anything else before you hit the road.

Best,

The tourhub Team

Reply from tourhub

Mar 12, 2026

Hi Christine, Thank you for booking with Tourhub!
We appreciate your feedback regarding our communication style. We focus on messaging because it creates a unified information flow between you, our team, and our partner operators with whom you book. This ensures that everyone has the same up-to-date details and also allows our partners to provide additional, direct support through our portal when needed.
We do however have the ability to schedule callbacks so if you do have any further queries please just let us know and our team will assist.
Thanks,
Tourhub Team

Reply from tourhub

Mar 10, 2026

Hi David,

Thanks so much for the 5-star review! We’re really glad our team could provide the fast, helpful answers you needed.

As your booking agent, making the process smooth is exactly what we’re here for. We’ll be right here in your customer dashboard if anything else comes up!

Best,

The tourhub Team

Reply from tourhub

Mar 9, 2026

Hi Kim,
We are very sorry that our communication process felt like a hurdle rather than a help. It’s clear that our messaging portal caused you unnecessary stress, and that is the last thing we want when you’re trying to plan a holiday.

Apart from communicating with customers, our portal also helps keep trip details, documents, etc. organised, secure, and easily accessible for you but your feedback highlights that such technology is not for everyone and we are glad our agent was able to jump on a call with you to get things back on track -sometimes, nothing beats a real conversation.

We truly value your business and hope that, despite the rocky start, we can provide a much more seamless experience for you in the future.
Best Regards,
The Tourhub Team

Reply from tourhub

Mar 10, 2026

Hi Ashley,

Thanks so much for the 5-star review! We’re really glad to hear your time in Cambodia worked out so well.

As your booking agent, our goal is to help you maximise every moment of your adventure. We’ll be right here in your customer dashboard whenever you're ready to plan your next destination!

Best,

The tourhub Team

Reply from tourhub

Mar 9, 2026

Hi there,
Getting a request for an extra deposit after you’ve already booked is the last thing you want when you're dreaming of your next trip and we are very sorry for that surprise!
To be totally open, our booking system had a little "glitch" and accidentally charged the G Adventure standard tour deposit instead of the larger Expedition Cruise deposit. It was a genuine system mistake on our part and we really appreciated you being so cooperative in addressing the mistake.
Thanks to your feedback, we’ve already updated our system to differentiate the different deposit types so this won’t happen again.
We’re committed to doing better and making sure the rest of your experience is as smooth and exciting as the adventure itself.
Best Regards,
The Tourhub Team

Reply from tourhub

Mar 10, 2026

Hi there,

Thanks so much for the 5-star review! We’re really glad to hear that Jane was able to be so helpful with your plans.

As your booking agent, our goal is to make sure you have all the support you need. We’ll be right here in your customer dashboard if anything else pops up before you head off!

Best,

The tourhub Team