Tourist Japan Reviews 

584
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable tour guides who share fascinating insights into local culture, history, and traditions during their wonderful daily trips. Travelers also deeply appreciate the comprehensive, well-organized itineraries, friendly communication, and engaging activities that make exploring new cities truly memorable and fun. Some reviewers were not happy with specific logistical details, mentioning issues related to hotel transfers, pickup arrangements, and unclear meeting points for tours. Some people occasionally experienced minor communication hurdles or wished for smoother arrangements regarding local transportation and tight schedules during their travels.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their warmth, friendliness, and... See more

Location

Customers had positive experiences with location, noting that the beautiful scenery and fantastic tours... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable guides who go above... See more

User experience

Reviewers mention positive feedback about user experience, highlighting engaging guides who are warm,... See more

Holidays

Consumers find holidays to be a wonderful experience, frequently highlighting amazing tours, comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more

Company replied

Rated 5 out of 5 stars

Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more

Company replied

Rated 5 out of 5 stars

I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more

Company replied

Rated 5 out of 5 stars

My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more

Company replied


Company details

  1. Tour Agent

Written by the company

We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

584 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(584)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Tour with Jiro

We had a great time with Jiro. He talked in great detail about the history of the places we visited as well as interesting trivia related to them. Overall a great experience.

20 March 2026
Unprompted review
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Reply from Tourist Japan

Thank you, Fran! We are delighted to hear that you enjoyed your tour with Jiro. The depth of his historical knowledge, along with his knowledgable insights reflect the standard we hold at Tourist Japan. We hope to welcome you back soon.

Rated 5 out of 5 stars

10/10

Mr Jiro made the tour very interesting and he was very patient with us. He made sure we see important landmarks and told us interesting things about Japanese culture, but he was definetly the highlight.

20 March 2026
Unprompted review
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Reply from Tourist Japan

We are thrilled to hear that Jiro's expertise and warmth shone through during your tour. We will be sure to pass on the compliments.

Rated 5 out of 5 stars

Unforgettable experience in Tokyo

We enjoyed every second of our tour in Tokyo! Our amazing guide Jiro guided us through the city in a way that we almost felt like locals living there. He had a lot of knowledge about the city and he had humor as well. We had so much fun and learned so much about Japan’s history! Would defiantly recommend using tourist japan when you visit Japan! It will give you an unforgettable experience!

15 March 2026
Unprompted review
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Reply from Tourist Japan

Thank you so much for your wonderful review, Frida! We’re so glad to hear that your time in Tokyo with Jiro was both fun and insightful, and that you felt like a local while exploring the city.

Tourist Japan tours are designed to go beyond the typical sightseeing experience and give you the knowledge, confidence, and perspective to navigate Japan more independently. Jiro’s expertise and personality are a big part of bringing that approach to life, and it’s great to hear how much you enjoyed it.

We really appreciate your recommendation and are so pleased you had such a memorable experience!

Rated 5 out of 5 stars

Amazing tour with Jiro

We had 2 days amazing and very friendly tour with Jiro and I would recommend him to everyone. He is the best! He is a local and knows a lot. Very patient and polite and we had a very great time. Thanks Travel Japan for sending Jiro as our guide.

15 March 2026
Unprompted review
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Reply from Tourist Japan

We are so happy to hear that your Tourist Japan trip was full of so many memorable moments. We will be sure to share your compliments with Jiro and look forward to having you back!

Rated 5 out of 5 stars

Jiro was an absolute gem

Jiro was an absolute gem! He’s a true expert guide who made the experience fun, interactive and provided us with so many tips that only locals know. Would book with him and tourist Japan again without reservation. Ask for Jiro to elevate your experience !!

16 March 2026
Unprompted review
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Reply from Tourist Japan

Thank you so much for sharing this. Jiro truly is a gem, and we’re so glad he made your experience fun and full of local insights that make a trip unforgettable.

At Tourist Japan, we intentionally choose guides like Jiro who have deep local knowledge and can add a personal touch to each tour. We’ll be sure to pass your kind words along to him!

Rated 5 out of 5 stars

A day around Tokyo

It was a great day getting to know Tokyo and some of the famous places. Thanks.

15 March 2026
Unprompted review
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Reply from Tourist Japan

Thank you, Ana! The Tourist Japan Tokyo in a Day tour itinerary is carefully designed to include all the city's must-see highlights as well as some hidden gems you wouldn't find on your own. We believe that’s what makes our experiences so special.

Rated 5 out of 5 stars

If you're looking for a tour in Tokyo ask for Jiro

I just had a wonderful tour in Tokyo with Jiro. He was very knowledgeable about the area and culture, and he had a great personality with a multitude of experiences and stories to share. He also spoke English well and was very patient which was helpful as a visitor with a cursory knowledge of the Japanese language and area. I would definitely choose Tourist Japan again if all their guides are just as good.

9 March 2026
Unprompted review
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Reply from Tourist Japan

Thank you, Ryan! We’re delighted to hear that Jiro’s knowledge, patience, and storytelling helped bring Tokyo’s culture and history to life. At Tourist Japan, we carefully select guides who can create exactly this kind of engaging and welcoming experience. We would be honored to host you again on another tour in Japan.

Rated 5 out of 5 stars

Jiro was extremely knowledgeable and…

Jiro was extremely knowledgeable and related his personal experiences to the areas that we visited. He was very understanding and patient. He is highly recommended.

9 March 2026
Unprompted review
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Reply from Tourist Japan

We truly appreciate your recommendation. Jiro is known for combining deep local knowledge with a thoughtful and patient approach, and we’re glad that made your tour so enjoyable.

Rated 5 out of 5 stars

Reiko, Awesome Fun Guide

Our Tourist Japan Guide Reiko, lead our group for Best of Tokyo. She was awesome. She made our group feel welcomed. Reiko was funny, talkative and calmly handled a slight nervous situation with a person in our group who had an unexpected situation happen. Made the group feel like a family. Highly recommended Reiko again. She needs to lead more tours. I gave five stars or more if I could have.

8 March 2026
Unprompted review
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Reply from Tourist Japan

Thank you for such a wonderful review. Creating a welcoming and comfortable group atmosphere is something we value greatly, and it’s lovely to hear how Reiko’s warmth, humor, and professionalism made the experience feel like exploring with friends. We’ll be sure to share your kind words with her!

Rated 5 out of 5 stars

Enjoyed Geisha tour

We met our friendly guide, Yukari for an interesting tour of the Geisha district in Kyoto. She was very knowledgable and we could tell she enjoyed explaining the history of the Geisha. We walked up and down many streets and stopped at a variety of buildings that told the life of a Geisha. We were very pleased with Yukari and the tour.

23 February 2026
Unprompted review
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Reply from Tourist Japan

We’re so pleased you enjoyed exploring Kyoto’s Geisha district with Yukari. Our Kyoto guides are selected for their deep understanding of local traditions and history, and it’s wonderful to hear that her passion for the subject came through during the tour. Thank you for choosing Tourist Japan.

Rated 5 out of 5 stars

Best Day Ever

We had the absolute best time on our 'Best of Tokyo' tour with Aki today! He is an incredible guide—so knowledgeable about Tokyo's history but also full of super helpful tips for getting around the city. He was even thoughtful enough to surprise us with chocolates, which was such a sweet touch. Between the amazing lunch and Aki’s hospitality, it was a truly special day. 10/10, thanks so much!

1 March 2026
Unprompted review
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Reply from Tourist Japan

We’re so happy to hear your Best of Tokyo tour with Aki was such a special day. Tourist Japan guides are trained to combine deep historical knowledge with practical local tips, helping guests feel confident exploring beyond the tour itself. The thoughtful touches and hospitality you described are exactly what we aim for. Thank you for the 10 out of 10 recommendation.

Rated 5 out of 5 stars

We had a great experience with our tour guide Mai

We had a great experience with our tour guide Mai. She was very knowledgeable, friendly and helpful. She spent much time with us in the Tsukiji market- providing a delicious tasting experience. She gave us a good history of the temples and shrines. I would highly recommend Mai to anyone visiting Tokyo. Thank you Mai.

28 February 2026
Unprompted review
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Reply from Tourist Japan

Thank you for your thoughtful review. We’re delighted Mai was able to share both the flavors of Tsukiji and the rich history behind Tokyo’s temples and shrines. Tourist Japan guides are carefully selected for their local expertise and ability to create engaging, in-depth experiences, so it’s lovely to know this came through. We truly appreciate the recommendation.

Rated 5 out of 5 stars

We love Jiro

Our tour guide was Jiro and he made the day tour SUPER fun and interactive. He was very knowledgeable about the different spots and was very attentive to every member in the group. Would definitely recommend to have Jiro as your tour guide in Japan!

22 February 2026
Unprompted review
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Reply from Tourist Japan

Thanks, Javis. It is wonderful to hear that your tour was both fun and interactive!

Our guiding philosophy focuses on engagement, storytelling, and attentiveness to every member of the group. Jiro consistently delivers this through his deep knowledge and thoughtful approach.

We truly appreciate your recommendation and hope to welcome you back to Japan in the future.

Rated 5 out of 5 stars

Fish Market tour

Jiro was our guide for the fish market tour. He is a local Japanese and did a really good job showing us his neighborhood and explaining his culture.

19 February 2026
Unprompted review
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Reply from Tourist Japan

We are so glad you appreciated the local perspective Jiro brought to your tour!

We intentionally work with knowledgeable, local guides who can provide authentic cultural insight and personal context, allowing our guests to experience Japan through multiple meaningful lenses. Exploring Tokyo with someone who understands its traditions and daily life firsthand makes all the difference.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Best tour ever

I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece of your heart, we could tell you love your culture, and we do as well!!

Tourist Japan made this experience delightful, they were really fast and attentive to our needs.

I can't recommend this enough

8 February 2026
Unprompted review
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Reply from Tourist Japan

Thanks, Josefina! Reading your review truly made our day!

Our goal is always to combine expert local guiding with seamless service behind the scenes, so we are especially happy to hear that both your tour with Jiro and your experience with our team were so positive. Jiro’s love for his homeland and culture is something we deeply value when selecting and training our guides.

Thank you for your strong recommendation. We would be honored to welcome you back to Japan anytime.

Rated 5 out of 5 stars

Jiro Baba the best tour guide

Jiro Baba was the best tour guide we could have asked for. He was super attentive and kind, he is definitely one of the best parts of my japan trip. I could not express in words how grateful i am of the day we spent together getting to know tokyo

8 February 2026
Unprompted review
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Reply from Tourist Japan

It means so much to us to hear how special your day in Tokyo was.

At Tourist Japan, we intentionally work with guides who are passionate about their cities and skilled at creating personal connections. Jiro’s warmth and insight allow guests to experience Tokyo in a way that goes beyond the surface.

We are grateful you chose to explore with us and will gladly share your heartfelt feedback with him.

Rated 5 out of 5 stars

Day tour in Tokyo

We had a wonderful guide, Jiro, who helped us before the start of the tour to reserve seats on our train for the following day which we could not have done without him. Nothing was too much trouble and he went out of his way to accommodate us. The group was just 4 of us (myself and my husband, aged 60, and two young women in their 20s). Jiro was so engaging and friendly and we all got on like old friends. He was very knowledgeable about the history and traditions of Japan and we learned a lot. Many thanks Jiro!

8 February 2026
Unprompted review
Tourist Japan logo

Reply from Tourist Japan

We are so pleased to read your thoughtful review.

Jiro truly represents what we aim to offer at Tourist Japan. All of our guides are carefully selected for their deep knowledge, professionalism, and genuine care for guests. Helping you secure those train reservations is exactly the kind of personal support we want every traveler to feel throughout their journey.

It sounds like you shared a wonderful day together, and we are delighted it felt like exploring with old friends. We will be sure to pass your kind words along to Jiro!

Rated 5 out of 5 stars

Our tour guide Zero-San made the tour…

Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased with how he was able to make the tour more enjoyable and memorable. He should be commended for his efforts and dedication to the tour and for making us feel like family. Other tour guides could learn from his experience and professionalism. Job well done. For our next Tokyo tour we will request him to be our tour guide.

1 February 2026
Unprompted review
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Reply from Tourist Japan

Thank you for your kind words! We’re thrilled that Zero-San made your tour so enjoyable and memorable. His dedication and knowledge are exactly what we aim for in our guides, and we’ll be sure to pass along your praise.

Rated 4 out of 5 stars

Koyota & Nara Day Tour

Sebastion was a great Guide and certainly was easy to understand and was really informative and took us to some great places including the huge Buddist Temple in Nara

1 February 2026
Unprompted review
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Reply from Tourist Japan

Thank you for your feedback! We’re delighted to hear that Sebastian made your Nara tour both informative and enjoyable. Tourist Japan guides aim to bring each site to life with context and stories to make the experience memorable.

Rated 5 out of 5 stars

Went through the fish market with…

Went through the fish market with tasting. Shish was a great guide who showed us the area like a local. He really cared about our groups experience and was very approachable. Thanks again Shish

7 January 2026
Unprompted review
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Reply from Tourist Japan

Thank you for your review! We’re delighted to hear that Shish made your fish market tour feel local, approachable, and enjoyable. At Tourist Japan, our guides are chosen for their local knowledge and dedication to great guest experiences, and we’re glad Shish delivered.

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