This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more
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Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more
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I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more
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My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more
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We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.
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4.7
Excellent
584 reviews
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SCAMS! FRAUD! WORST SERVICE EVER! Excluding the guides that have nothing to do with tourists Japan
⚠️WARNINGS⚠️
Hello everyone!
I usually don't write reviews positive or negative but this one really earned it!
SCAMS! FRAUD! If you plan a tour in Japan will transfers from hotels and pick up don't go with them because you'll have your trip of a life time ruined and end up hating your trip!
As my first trip to Japan i chose Tourists Japan, 11 days budget around Japan small group. 1900€ ( started at 1500€ and because the payment it's not working for this purpose the price goes up every time you're try to make the payment) here is my fault for insisting to pay after the second payment failed and seeing the price going up.
as it looks that they have good reviews.... negatives here and there about payments and not much about the tour agency, more about the guides which don't belong to tourists Japan as they're hired as a third-party.
The tourists Japan located in Tel Aviv not even in Japan! good luck try to get in touch with them about emergencies because you're screwed on this area, they make it very confused about your locations and addresses besides the bad services they provide and many lies on the website put in nice beautiful words to trick you into buying it!
In these 11 days I've met and asked all the guides and tourist that booked the same as me about their opinions and experience with tourists Japan Lo and behold! Same crap experience from all of them and also the guides that hear same negative opinions from the customer that booked with tourists Japan.
I've tried getting in touch with them thru WhatsApp which is impossible they don't bother as they have a bot answering to you all the times about how to book and plan the trip. Using it as an excuse if you complain that they're not answering.
After a long frustrating and upsetting week finally getting in touch as they say with super boss... Bar is his name!
Cool guy try to explain bullshit to me about my itinerary and what to buy from shops where my problems were totally different, finally he said he would give me a credit of 200€ thinking he can buy me with that when they scammed me with 1000€, i calculated all the costs, hotel, trains, activities is around 900€.
Keep in mind that 11 days they count 1st day arriving , 1 free day, last day leaving including in the price.
I recommend do everything yourself as you'll spend less money and end up loving your trip!
I could write more, if you need more details text me on insta Thebalkantraveler6 I will answer all questions and make sure this scammers won't do it again to someone else!
1 January 2026
Unprompted review
Reply from Tourist Japan
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points for future travelers.
Regarding transfers and pickups, our group tours do not include hotel-to-meeting-point transfers, which is clearly stated in the tour inclusions. Using centralized meeting points allows us to avoid driving around the city to pick up multiple guests, minimizing delays caused by traffic and ensuring tours start on time. This approach also maximizes time at each destination for deeper exploration. Our dedicated customer service team, detailed welcome guide, and pre-trip call are designed to make traveling independently to the meeting points simple and stress-free. For those who prefer door-to-door support, private tours with transfers are available.
On pricing, any changes following failed payment attempts reflect dynamic hotel rates in Japan, which are standard across the travel industry, and are not deliberate.
Contrary to your statement, the vast majority of our tours are operated by our in-house Tourist Japan guides, who are carefully selected and trained to deliver consistent, high-quality experiences. On rare occasions, we collaborate with trusted local experts to provide additional insights or access, and these partners are fully vetted to maintain the same high standards our guests expect.
Our support teams operate globally, including on-the-ground in Japan, with emergency lines available 24/7. According to our records, inquiries during your trip were answered promptly.
As you noted, the itinerary’s first and last days are designated for arrival and departure, allowing guests to rest after long flights and depart without stress. This structure is clearly outlined on our website and in the daily itinerary.
While we truly regret that this trip did not meet your personal expectations, many of our guests are returning happy customers, and thousands of verified reviews reflect positive experiences. That said, we always take feedback seriously and continuously work to improve every aspect of our tours.
We wish you all the best in your future travels.
— Tourist Japan Team
Shish is a great guide
Shish is knowledgeable about the area and its history. He is a very kind and generous guide, and I would recommend him to anyone looking for a thorough tour of the market.
10 January 2026
Unprompted review
Reply from Tourist Japan
Thank you for your kind review, Alex! We’re glad Shish could share his knowledge and make your market tour so enjoyable.
Excellent
Veronica and Hiro were fantastic guides. Fun, warm and knowledgeable, they really made our tour memorable. I would definitely recommend them as tour guides for a wonderful and informative tour.
4 January 2026
Unprompted review
Reply from Tourist Japan
Thank you so much for your wonderful feedback. We’re thrilled to hear that Veronica and Hiro made your tour fun, warm, and memorable. At Tourist Japan, our guides are carefully selected for their knowledge, enthusiasm, and dedication to creating exceptional experiences, so we’re delighted to know they delivered just that!
We were going to Mt Fuji yesterday (4…
We were going to Mt Fuji yesterday (4 Jan 2026) and we were advised that we should at least 15 to 20 minutes earlier as the tour bus would depart sharp at 8 am but the guide only appeared just before 8 am with most of the guests waiting in doubt.
The lady guide probably never introduced herself or the Japanese guide or the driver. The PA system in the bus was unstable.
We were rushed through the tourist destinations only to find Mt Fuji could only be reached at the first car park. We returned early and back to Tokyo by 5 pm.
The weather was fine but the English speaking guide is not up to a professional standard.
4 January 2026
Unprompted review
Reply from Tourist Japan
Thank you for sharing your feedback. We’re very sorry to hear that your Mt. Fuji tour didn’t meet your expectations. We’ve already looked into this case and confirmed with the guide that unexpected traffic caused a brief delay at the start of the tour. This is a rare occurrence, and we’ve taken steps to ensure tours depart smoothly and on time in the future.
We take professionalism, friendliness, and clear communication very seriously. Your comments about the tour pace and audio system have also been noted, and we are continuously working to improve every part of the experience.
We appreciate your feedback and hope to welcome you again, so you can enjoy the seamless, engaging experience that Tourist Japan is known for.
Can be better…
I appreciate grateful for the following:
Excellent, knowledgeable tourist guides.
Quick and easy communication, response and actions.
Disappointed for the following:
-no transfers from/to the hotel and meeting spot. I needed to waste my time, energy and money. Left in the cold and dark, and I believe it’s not worth the money I paid.
- walking tour at night 4 hrs in the cold. I didn’t feel my feet and leg for days. Getting a cab after 10.30pm was a mess.
Tour organizers need to review and modify with some care to the safety of the travelers.
Thank you!
22 December 2025
Unprompted review
Reply from Tourist Japan
Hi Geetha, thank you for your kind review. We’re so glad you enjoyed the tour and appreciated the quick and easy communication with our team. Regarding hotel pickups, we intentionally don’t include them, as stated on our website, to keep the tour on schedule and make the most of each stop. We truly appreciate your understanding and hope to welcome you again.
Shish - Tokyo local Guide review
Shish showed us around Tokyo for a small group tour. He was extremely knowledgable of the local area and was helpful and obliging to cater for our needs. We would highly recommend him as a local guide.
1 January 2026
Unprompted review
Reply from Tourist Japan
Another glowing review for Shish! Thanks, Mikhala, for taking the time to leave this feedback. We will pass on your kind words to Shish, who will be delighted to hear you had such a great experience!
Our guide
Our guide, Shish, was very good. He was knowledgeable, friendly, and offered us many great suggestions to help us have an incredible time. The tour was a great experience
29 December 2025
Unprompted review
Reply from Tourist Japan
Thanks, Jon! Like all Tourist Japan tour guides, Shish was hand-selected for his enthusiasm and deep local knowledge, so we’re delighted to hear he helped make your experience such a memorable one. We’re glad you enjoyed the tour and truly appreciate you taking the time to share your feedback.
Tour guide was excellent
Tour guide was excellent. It was well organized. Tour guides provided every single detail before visiting a place.
Tour organizers need to provide transfer options from/to hotel because it costs time, effort and money which was unexpected. Otherwise it’s not worth the money.
28 December 2025
Unprompted review
Reply from Tourist Japan
Hi Geetha, thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your experience with our tour guides and found the tour both informative and unique.
Regarding the hotel transfers, this is a thoughtful decision we have made to help ensure the tour starts on time, runs smoothly, and allows us to make the most of each stop along the way. Extended hotel pickups, particularly during busy morning traffic, can significantly reduce sightseeing time and lead to schedule delays. This approach helps us provide the best possible overall experience for our guests.
Thank you again for your feedback, and we hope to have the pleasure of hosting you on another tour soon.
Good private tour
Jay was friendly, approachable, and knowledgeable. The tour did not feel rushed and we had a great experience.
26 December 2025
Unprompted review
Reply from Tourist Japan
Thank you for your kind feedback, Andrew! We’re so pleased to hear that you enjoyed the tour and that Jay helped make the experience relaxed and informative. We hope to welcome you again on another tour soon.
Great day in Tokyo with Shish
Shish was a great guide. He was very knowledgable and eager to help with any questions about Tokyo. The tour was fun and a good intro to the Tokyo train system. Overall my family had a great time!
25 December 2025
Unprompted review
Reply from Tourist Japan
We're so glad you enjoyed your time with us, Sean! We hope you will join us on another tour soon :)
We went with Shish for a tour of the…
We went with Shish for a tour of the Tsukiji fish market, his knowledge and humour was really refreshing! He understood our eating preferences and took us to the right places! Loved the experience, thanks!
22 December 2025
Unprompted review
Reply from Tourist Japan
Thanks, Rohan! Shish certainly knows his way around the Tsukiji Market, and his humour and insights truly enhance the experience!
TOURIST JAPAN planned our holoday
My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also received daily emails for the next days tour. When we had a query they responded very quickly. We have seen so much more of Japan than if we had just found our own way around. I would certainly use Tourist Japan again
14 December 2025
Unprompted review
Reply from Tourist Japan
Thank you so much, Robert, for the glowing review! We're delighted you enjoyed your Tourist Japan tour package experience. Just like you said, we carefully design our packages to ensure you see all the highlights, as well as some hidden treasures you wouldn't find on your own! We hope to see you in Japan again soon!
We had a great time with Jiro
We had a great time with Jiro. He took us good food shops. Thank you.😄
8 December 2025
Unprompted review
Reply from Tourist Japan
Thank you, Lara. Jiro has so many local insights to share, and we’re thrilled you enjoyed the tour with him!
Our guide was very informative
Our guide was very informative, helpful, the tour was not too fast or slow, pace was right. His information was detailed and through.
24 November 2025
Unprompted review
Reply from Tourist Japan
Thank you, Paula. All Tourist Japan tours are carefully designed to provide a comfortable pace for everyone, while sharing detailed insights. We hope to welcome you on another tour soon!
Jiro was such a wonderful guide
Jiro was such a wonderful guide. Highly personable and knowledgeable—we will miss him! He gave us a truly lovely experience.
22 November 2025
Unprompted review
Reply from Tourist Japan
Thank you, Kristen. Jiro, like all Tourist Japan guides, was chosen for his friendly demeanor and vast knowledge, so we're delighted you enjoyed having him as your guide. We will pass on your kind words.
Best of Tokyo in a Day
Jiro was our guide of our small group of 4–1 Canadian and 3 Americans. What I liked about booking with Tourist Japan is its emphasis on small tours with knowledgeable guides. Jiro took us to a great sushi spot for lunch that was not only delicious but also rather affordable…local tips and insider knowledge are always the best. I’m doing another tour with him tomorrow!
24 November 2025
Unprompted review
Reply from Tourist Japan
Thank you, Lisa. We're delighted you've enjoyed the first tour of your tour package. Our Best of Tokyo in a Day Small Group Tour is designed to let guests explore the city in an intimate, personalized setting, giving everyone the chance to ask questions and benefit from insider tips - like that sushi spot!
The guides employed by Tourist Japan…
The guides employed by Tourist Japan are excellent. Their knowledgeable guides are pleasant, well-informed and communicate extremely well. I would highly recommend Tourist Japan’s guides, without reservation.
Charlie Halterman
31 October 2025
Unprompted review
Reply from Tourist Japan
Thank you, Charlie. It's great to hear how much you appreciated our guides' knowledge and communication. We strive to create exceptional experiences on every tour, and we hope to welcome you back on another one soon!
Great experience
I’m glad that I’ve picked Tourist Japan to show me around in Tokyo. Jiro made our day unforgettable . Sushi bar he brought us too was the top. Definitely deserved 5 star
22 November 2025
Unprompted review
Reply from Tourist Japan
Thank you, Amir. It's great that Jiro made your day in Tokyo so memorable. His restaurant recommendations are always spot-on. Thank you for the 5 stars!
Are you ready for a perfect day with a…
Are you ready for a perfect day with a perfect guide? Shush, our tour guide with Tourist Japan, took us around Tsukiji market and made our day special catering to our preferences and providing excellent tips and information. He was extremely knowledgeable and kind and we would totally recommend him to anyone.
22 November 2025
Unprompted review
Reply from Tourist Japan
Thank you, Laura. Shish, like all Tourist Japan guides, is passionate about sharing his knowledge and insights, making each tour special. It’s fantastic that your day at Tsukiji Market was so enjoyable, and your recommendation means a lot. We hope to welcome you on another tour soon!
Shish was our guide and he was amazing
Shish was our guide and he was amazing. We are from Australia and Shish made our Tokyo day trip an awesome experience. He was very knowledgeable and patient as our guide - we had a small group and he made everyone feel well-included and engaged. A wonderful day!
Thank you Shish.
18 November 2025
Unprompted review
Reply from Tourist Japan
Thank you for sharing your experience, Adam. Shish is a fantastic guide, and it’s lovely to hear how included and engaged the whole group felt throughout the day. We're so glad your Tokyo tour was such a memorable part of your trip.
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