I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently brought some Hunter Wellington boots from Tower at a very good price, they arrived very quickly and would highly recommend having a look at their website first for whatever foot wear you a... See more
I had a lot of problems trying to order these same boots from other companies as they got lost in the post, so it was refreshing how straightforward it was getting them from Tower London, whom I had n... See more
Bought Fly London boots from Tower London and now wouldn't go anywhere else. The boots were a great price, the delivery was super prompt and the whole ordering process was easy. Delighted with my pu... See more
Company details
- #103 of 215 best companies in Shoe shop
- #23 of 35 best companies in Boot Shop
- #169 of 285 best companies in Fashion accessories shop
- #7 of 9 best companies in Foot Care
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company
- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70
TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
4.5
Excellent
34k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had what I was looking for for. Wick efficient service.
Had what I was looking for for
9 February 2026
Unprompted review
great choice
6 February 2026
Good value and service.
6 February 2026
Blowfish Malibu Black Trainer
Always receive my orders quickly through Tower London.
Good range of boots/shoes and i generally get them cheaper here when i'm searching.
It is a company i can trust.
I love my latest purchase.
11 February 2026
Unprompted review
Shockingly fast deli
Love the shoe looking forward to getting another pair, fast shipping too, didnt even realize it got delivered so soon lol
5 February 2026
Cheapest place in the UK for Birkenstocks
The cheapest place in the UK for my choice in Birkenstocks.
I would've given 5* but I ordered 2 pairs and they were sent separately, arriving at different times - otherwise, prompt, efficient service. Thank you
1 February 2026
Ordered Fit Flop Toe Post sandals
Ordered Fit Flop Toe Post sandals. To be honest they were half the price of other sights. Genuine sandals. Delivered on time. Will definitely recommend.
5 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Birkenstock clogs that I ordered…
The Birkenstock clogs that I ordered arrived scuffed and marked. I contacted customer services who said that each pair of shoes is checked thoroughly before dispatching. This obviously wasn’t the case this time around. I returned the shoes.
1 February 2026
Reply from TOWER London
Hey Nicola,
Thank you for your feedback. We are very sorry to hear that there was an issue with your purchase.
You will receive an email as soon as your return has been refunded, but if you require any other assistance please do not hesitate to contact us.
We apologise for any inconvenience caused.
Kind regards,
TOWER London
Item wasn’t as described or shown on…
Item wasn’t as described or shown on website - I was then charged to return it! Customer service poor, would avoid and use others, maybe selling fake goods given item didn’t match photos
11 February 2026
Unprompted review
Reply from TOWER London
Hey Edward,
Thank you for your feedback. We are sorry to see that you were unhappy with our service.
On checking your order details, we can see that your order has been fully refunded, without any return charge. If you have not received your refund, please let us know and we will be happy to assist you further.
We would also like to assure you that all of our products are genuine.
If you have any other questions please feel free to contact us.
Kind regards,
TOWER London
Quick and easy
Quick and easy, the boots are great would definitely use again.
10 January 2026
Unprompted review
I feel misled by Tower
I feel misled by Tower.
I signed up to their newsletter and opened an account because an offer stated that return postage would be refunded. I met those conditions, yet the refund didn’t happen and I was still charged for the return.
When I contacted customer service, I was told that I hadn’t met the conditions for the refund. However, I had signed up to the newsletter and opened an account as required. I didn't feel they weren’t receptive to resolving this and I was left with the fee. I would not have purchased without this offer.
My previous review of this experience was taken down after the company disputed it through Trustpilot’s moderation process, so I persisting and reposting my account of what happened because its important to me to share my experience so others can decide for themselves whether this feels fair.
5 February 2026
Unprompted review
Reply from TOWER London
Hey Emma,
Thank you for your feedback. We are sorry to see that you were unhappy with our service.
Our returns are free if you have a free account with us and are an active subscriber to our email marketing, however a fee of £4 is charged if you use TOWER’s optional pre-paid return labels without an account and subscription. Unfortunately, as you have provided no order or contact details we are unable to clarify the status of your account/subscription.
We would like to assure you that we are always happy for customers to share their experiences, however, your previous review was removed by Trust Pilot after they determined that it violated their defamation policy.
If you have any other questions please feel free to contact us.
Kind regards,
TOWER London
Havnt received item yet but customer…
Havnt received item yet but customer service ab fab. After ordering I had to change size. Received email within the hr.
Great service. Was worried have to send back and re order. Great service.
7 February 2026
Unprompted review
Great service and value for money
Great service and value for money
And quick service and delivery
Thank you
27 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.