Tower Loan - Kenner Reviews 20

TrustScore 4 out of 5

4.1

2321 W Espanade Ave Kenner Market Center, Unit D, 70065 Kenner, LA, US


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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Ms. Ann is the best! I was having trouble applying for a loan online, but when I walked in she made the whole process very easy. She was friendly, helpful, and had me in and out quickly.... See more

Company replied

Rated 5 out of 5 stars

Pleasant environment. Very helpful. And answer all questions and concerns I had. And the Loan personnel handling my loan was very polite, helpful and understanding.

Company replied

Rated 5 out of 5 stars

They made me and my wife feel very comfortable and treated us very kind. Would recommend for people who need a loan

Company replied

Rated 4 out of 5 stars

The guy and manager was very informative and helpful at a very sad time in my life and I truly appreciate there hard work and time

Company replied


Company details

  1. Loan agency
  2. Car finance and loan company
  3. Financial Institution
  4. Mortgage Lender
  5. Non-bank financial service

About Tower Loan - Kenner

Written by the company

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About Tower Loan

Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.

Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!

Our Goal

Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!

Contact info

  • 2321 W Espanade Ave Kenner Market Center, Unit D, 70065, Kenner, LA, United States

  • 504-466-6960

4.1

Great

TrustScore 4 out of 5

20 reviews

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1-star

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Rated 1 out of 5 stars

They mailed a real check to my home randomly!

They mailed a real check to my home when I did not even apply for any loans. My drug addicted son stole the check forged it and stole it. I am not putting my son in jail. I never made this loan, but I have never said I would not pay it. My son stole it for drugs and I used the money to put him in rehab. But no about or payments were arranged with me. And sending me a check was really crazy because my credit score has been under 500 since 2000, when my youngest son was born with $1 million dollars of medical bills. I have tried to get Tower Loans to work with me on paying it back. And not only would they not make any arrangments, they have now filed a lawsuit and demand on garnishing my wages. They told the lawyer to not speak with me, Nor will they. I am dying from COPD, can't wait to see the judge's face when he finds all this information out in two weeks. I am going to try one more time to make payment arrangements. But these people just mail real checks to random people. BEWARE!!!! They are harassing. Misrepresent everything. Ask for a reference and then use that number to harass them when I don't answer my phone. Excuse me Tower Loans, that would be called an alternative or emergency contact. Not a reference. And who puts their own kids down as references. Obviously my own son in case someone called. And through all this, I have never once said I would not pay this loan back to them. It just was not done with my permission or on my budgeting and bills. And Tower Loans does not care one bit. Especially, the female co-owner. She knows I am dying of COPD and she wants to take the only thing I own, a 2004 chevy malibu max that is completely falling apart and sideswiped. But she wants that car to get maybe $20. The car is on it's last leg. And when she takes that car, I will just go on disability and she will never get paid. I thought she was a smart woman and would realize at this point in time that automatic draft payments from my account would solve the entire problem. But they want the entire amount my son stole, right now. I don't have it. Can't get it with my credit score. She would rather see me die homeless because I will have nowhere to plug in my oxygen machines, nebulizers and other items I have to use to maintain trying to live and may only be around maybe a year without proper treatment. I want to see my grandchildren for grow up for a few more years. This loan company does not care about you. I truly believe one of the employees there is wishing death upon me and is speeding it up for her own satisfaction. They gave me a nervous breakdown last year. Ashley is a beast and a liar and she is not the person I spoke about above. This is just a warning that Ashley (one of the workers) lies through her teeth with every breath in her. Watch your mail from them. Those are real checks in those envelopes.

15 July 2025
Unprompted review
Rated 4 out of 5 stars

The guy and manager was very…

The guy and manager was very informative and helpful at a very sad time in my life and I truly appreciate there hard work and time

19 February 2026
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thanks for your kind words about our team during a difficult time. We appreciate your trust in Tower Loan.

Rated 5 out of 5 stars

Good customer service

They made me and my wife feel very comfortable and treated us very kind. Would recommend for people who need a loan

6 January 2026
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

We're so glad that we made you and your wife feel comfortable and were able to treat you kindly. We appreciate your recommendation for those needing a loan!

Rated 5 out of 5 stars

Your employees are the best

Your employees are the best

4 November 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thank you immensely for recognizing our team. We value your trust in Tower Loan and appreciate your wonderful feedback.

Rated 5 out of 5 stars

quick and easy

quick and easy, Anna was very helpful

26 September 2025
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Reply from Tower Loan - Kenner

Thank you for sharing your positive experience! We are pleased Anna provided helpful service during your quick visit.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Ms. Ann is the best! I was having trouble applying for a loan online, but when I walked in she made the whole process very easy. She was friendly, helpful, and had me in and out quickly. Couldn’t have asked for a better experience!

12 August 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thank you for sharing your positive experience! We're glad to hear that Ms. Ann was able to assist you effectively and make the loan process smooth and efficient. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Good & fast service

Good & fast service
Very pleasant crew

19 June 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

We're glad to hear that you found our service to be good and fast, and our crew pleasant. Your positive feedback is greatly appreciated. Thank you for choosing us!

Rated 5 out of 5 stars

Pleasant environment

Pleasant environment. Very helpful. And answer all questions and concerns I had. And the Loan personnel handling my loan was very polite, helpful and understanding.

31 May 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thank you for the 5-star rating and the positive feedback. We're glad to hear that you found our environment pleasant and our team helpful and understanding. We strive to provide excellent service and answer all questions and concerns. We appreciate your business!

Rated 5 out of 5 stars

Great service

Great service, easy process , nice people

29 May 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thank you for the positive feedback! We're glad to hear that you found our service great and our process easy. Our team strives to provide a pleasant experience for all our customers. We appreciate your support!

Rated 5 out of 5 stars

Manger was fabulous

Manger was fabulous

15 May 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thank you for the 5-star rating! We're glad to hear that our manager made a positive impression on you. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

The agents were very nice and…

The agents were very nice and informative

3 May 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

We're glad to hear that our agents were able to provide you with the excellent experience we strive to provide all our customers. We appreciate your positive feedback and look forward to serving you again.

Rated 1 out of 5 stars

Staff are rude and deceptive

Staff are rude and deceptive. They sell unnecessary products that only raise the cost of credit, and when customers realize this, they refuse to remove those charges. For that reason, I rejected the loan request and do not plan to apply for another in the future.

11 April 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

We're truly sorry to hear about your experience. We strive to provide excellent customer service and transparent product offerings. Your feedback is important to us and will be used to improve our services. We hope to have the opportunity to better serve you in the future.

Rated 4 out of 5 stars

The readiness to deal with customers

The readiness to deal with customers

11 April 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thank you for your positive rating. We're glad to hear that you appreciate our readiness to serve our customers. We strive to provide the best service possible. Your feedback is valuable to us.

Rated 5 out of 5 stars

Good people

Good people

18 March 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

We're glad to hear you had a positive experience with our team. Your feedback is greatly appreciated. Thank you for the 5-star rating!

Rated 5 out of 5 stars

Awesome .

Awesome .. fast and quick and nice .. great customer service

19 March 2025
Tower Loan - Kenner logo

Reply from Tower Loan - Kenner

Thank you for the fantastic rating! We're glad to hear that you found our service fast, quick, and nice. Your positive feedback about our customer service is greatly appreciated.

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