It has always been a great experience since the day you came into Lake Charles Louisiana.Not always the best employee's but the company and the loans have been well satisfied
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful and courteous staff at the moss bluff la. Office. Very polite and knowledgeable folks, as well as patient. The office is tucked away and shares space in a stip mall type lot.., but otherwise... See more
Company replied
You are a Life saver. I really needed Money to go check on my granddaughter. She is in college now and having problems not academically. Thanks so much for helping me.
Company replied
Well Tower Loans has made it convenient and affordable especially during a time where it is much needed. Thank you and I appreciate all you have and is doing.
Company replied
Company details
- Loan agency
- Car finance and loan company
- Financial Institution
- Mortgage Lender
- Non-bank financial service
About Tower Loan - Lake Charles
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1200 N MLK HWY, Ste 150, 70601, Lake Charles, LA, United States
- 337-480-9394
4.6
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tower Loan - Lake Charles
We are excited to hear you have been very satisfied with Tower Loan. Your continued trust means everything to us.
Reply from Tower Loan - Lake Charles
We genuinely admire your feedback about our knowledgeable loan agent. Thank you for recognizing our efficient service.
Amber is phenomenal
Amber is a life saver. She always comes through whenever I need. I give 1000 stars. She's saved me in many situations.
14 November 2025
Reply from Tower Loan - Lake Charles
Thank you for recognizing Amber's exceptional service. We are thrilled she has been such a reliable support for you.
Easy process
Easy process, very professional associate, who was working alone on a Saturday, got all done with exceptional professionalism.
11 November 2025
Reply from Tower Loan - Lake Charles
We are grateful for your kind words about our easy process and exceptional professionalism. Your feedback means everything to us.
They are the best!
I've never had any problems with this company. I trust them, I know them and if I have a problem I call them and they are very understanding with me. They are not pushy and they treat you with the utmost respect. If I need them they are always there. Best finance company ever for me.
24 October 2025
Reply from Tower Loan - Lake Charles
We greatly appreciate your trust and loyalty. Your kind words about our understanding team mean everything to us.
They all there ween I need them
18 October 2025
Reply from Tower Loan - Lake Charles
Thank you for your loyalty, PERCY FRANK. We appreciate knowing Tower Loan is there when you need us.
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
14 October 2025
Reply from Tower Loan - Lake Charles
Thank you for your wonderful support! We truly appreciate your loyalty to Tower Loan.
My Tower Experience
I have dealt with Tower Loan for over 5 years and have found the representatives to be courteous, knowledgeable and efficient. It's been a pleasure doing business with this company.
26 September 2025
Reply from Tower Loan - Lake Charles
Thank you for your review. We appreciate your loyalty over five years and your kind words about our courteous, knowledgeable representatives.
Reply from Tower Loan - Lake Charles
We greatly appreciate your kind words about Amber and our staff. Thank you for recognizing their helpful service.
The people!
Everyone was so helpful and it was quick. I was in and out in no time at all!!
13 September 2025
Reply from Tower Loan - Lake Charles
We are happy to hear our team was helpful and provided quick service for you, June!
Helpful, easy, and professional
This is my 3rd time using Tower Loan and as usual, the process was simple, helpful, and fast,
26 August 2025
Reply from Tower Loan - Lake Charles
We're happy to hear that your experience with us was simple, helpful, and fast for the third time. We appreciate you taking the time to share your positive feedback.
Reply from Tower Loan - Lake Charles
We appreciate your kind words! We are so glad to hear that you found our workers to be very nice.
Pleasant experian e
They were all very appreciative and patient and spoke with a professional tone the entire time
15 July 2025
Reply from Tower Loan - Lake Charles
Thank you for the 5-star rating and positive feedback. We're glad to hear that our team's professionalism and patience made a good impression. We strive to provide excellent service and your comments affirm our efforts.
I recently had an excellent experience…
I recently had an excellent experience with Tower Loan and highly recommend them. Their customer service was outstanding, friendly and knowledgeable staff who genuinely cared about getting money in your hands and out the door.
The application process was straightforward and efficient, with clear explanations of the rates and terms. I appreciated the transparency throughout, as there were no hidden fees or surprises.
Overall, if you’re in need of a loan, Tower Loan is a reliable choice that prioritizes customer satisfaction. They made the entire process smooth and stress free for sure!!
17 July 2025
Reply from Tower Loan - Lake Charles
Thank you for the positive feedback! We're glad to hear that you found our application process straightforward and efficient, and that our transparency and customer service met your expectations. At Tower Loan, we strive to make the loan process as smooth and stress-free as possible. Your recommendation is greatly appreciated!
A great company to have when you need a loan
this company is very professional because of their employees,
8 July 2025
Reply from Tower Loan - Lake Charles
Thank you for the positive feedback! We're glad to hear that our team's professionalism stood out. We strive to provide the best service possible. Your support is greatly appreciated.
They showed patience with me which was…
They showed patience with me which was important and the phone call for extra cash came at the right time. Now we will be able to enjoy a short mini vacation. Thank you Tower Loan
2 July 2025
Reply from Tower Loan - Lake Charles
We're glad to hear that our timing was perfect and that our service could contribute to your upcoming mini vacation. Your feedback about our patience is greatly appreciated. Thank you for choosing Tower Loan.
Great people
Great people, fast and friendly, would definitely recommend going here if you need extra cash
25 June 2025
Reply from Tower Loan - Lake Charles
Thank you for the 5-star rating and the positive feedback. We're glad to hear that our team was able to assist you efficiently and friendly. Your recommendation is greatly appreciated. Thanks for choosing us for your financial needs.
Friendly & Professional
As always the employees at the Lake Charles office are fast & friendly. They will go above & beyond to get you the money you’re looking for. If you get in a bind & need some quick cash there definitely the best local option.
24 June 2025
Reply from Tower Loan - Lake Charles
Thank you for the 5-star rating and the positive feedback. We're glad to hear that our Lake Charles office team was able to assist you efficiently and effectively. We strive to provide excellent service and it's great to know we're your go-to option for quick cash needs.
Great business
Process was fast and easy. Staff was awesome! Been using Tower Loan for a few yrs. They are always willing to help
25 June 2025
Reply from Tower Loan - Lake Charles
Thank you for the 5-star rating and for your continued trust in Tower Loan. We're glad to hear that our process is fast and easy, and that our staff has been awesome. Your feedback is greatly appreciated!
Reply from Tower Loan - Lake Charles
Thank you for the 5-star rating! We're glad to hear that you found our service to be friendly, fast, and helpful. Your positive feedback is greatly appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.