The management staff at the Lake Harbor location in Ridgeland MS takes customer service personal. They look at each client not as just dollars only, but as those needing assistance. They are willing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Allison is awesome! My 86 yr old mom's caregiver had made a mess of things and had attached a personal purchase to my mom's loan. Then she dropped payments so my mom had a summons taped to the doo... See more
Company replied
Everyone is respectful. Simply put; i recognize this is a high risk lending institution. They dont treat you like it though and that's important.
Company replied
My experience was great because it was seamless and I was qualified while still on the phone. The date chosen worked well for me and my family as we needed the funds to help funeralize a loved one. Th... See more
Company replied
Company details
- Loan agency
- Car finance and loan company
- Financial Institution
- Mortgage Lender
- Non-bank financial service
About Tower Loan - Ridgeland
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
655 Lake Harbour Dr., Suite 700, 39157, Ridgeland, MS, United States
- 601-853-4184
4.6
Excellent
33 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Blessing!!!
1 April 2026
Reply from Tower Loan - Ridgeland
We are thrilled to hear Tower Loan has been such a blessing for you! Thank you for sharing your wonderful experience.
Joe does a great job!
27 February 2026
Reply from Tower Loan - Ridgeland
We are elated to hear Joe does a great job! Thank you for sharing your positive experience with Tower Loan.
The management staff at the Lake Harbor…
The management staff at the Lake Harbor location in Ridgeland MS takes customer service personal. They look at each client not as just dollars only, but as those needing assistance. They are willing to go out of their way to make the customer feel whole.
21 February 2026
Reply from Tower Loan - Ridgeland
Thank you for taking the time to share your experience. We appreciate your recognition of our team's personal approach to customer service.
Amazingly thorough and compassionate service!
Allison is awesome!
My 86 yr old mom's caregiver had made a mess of things and had attached a personal purchase to my mom's loan. Then she dropped payments so my mom had a summons taped to the door. Allison was very patient, thorough and kind with her explanations. I was most impressed when she admitted she didn't quite know how to get some specific information but she would find out! And she did!
Hungry to learn with super people skills and kindness, Allison is! She (and mgr Joe) made a terrible mystery understandable and bearable. She found out everything I needed because she went the extra mile(s) and with a genuine smile in her voice.
She's a keeper, Tower Loans! Please treat her like you know it and allow her to excel and prosper herself and your company. Joe was the same. That's a great team. Thank you Allison and Joe!
12 January 2026
Unprompted review
Reply from Tower Loan - Ridgeland
We're happy to hear that our team provided excellent support during a difficult time. It's great to know that their patience, thoroughness, and dedication to finding solutions made a positive impact. We appreciate your feedback and will certainly take it into consideration.
Reply from Tower Loan - Ridgeland
Thanks for your kind words! We appreciate you recognizing our team's dedication to providing helpful, professional service.
Tower Loan is very accommodating to me…
Tower Loan is very accommodating to me and keeps my payments low!
7 November 2025
Reply from Tower Loan - Ridgeland
We deeply cherish your loyalty, Lec. Thank you for recognizing our accommodating approach and affordable payment options.
The agent was very helpful and patient…
The agent was very helpful and patient through whole process
22 October 2025
Reply from Tower Loan - Ridgeland
We are glad to hear our agent was helpful and patient throughout your process. Thank you for your positive feedback.
Zoe made my transaction as smooth as…
Zoe made my transaction as smooth as could be! She is upbeat, personable and efficient. The process was seamless thanks to her!
3 October 2025
Reply from Tower Loan - Ridgeland
Thank you for taking the time to share your experience with Zoe. We appreciate your kind words about her service.
Reply from Tower Loan - Ridgeland
We are thrilled to hear your experience was fast and easy. Thank you for choosing Tower Loan.
Reply from Tower Loan - Ridgeland
Thank you immensely for recognizing our professional, courteous, and helpful service. We appreciate your trust in Tower Loan.
Stop trying to trick customers into…
Stop trying to trick customers into these unnecessary purchases.
19 September 2025
Quick and easy
Smooth process, quick and easy! Gina was great and provided excellent customer service!
15 September 2025
Reply from Tower Loan - Ridgeland
We are thrilled to hear about your smooth process! Thank you for recognizing Gina's excellent customer service.
Jenna has been phenomenal in helping me…
Jenna has been phenomenal in helping me with this loan process. I would highly recommend her!
23 August 2025
Reply from Tower Loan - Ridgeland
We're happy to hear that the loan process was a success, and we appreciate you recommending our services. Thank you for sharing your positive experience!
George was my account manager
George was my account manager. He was friendly. He was knowledgeable and he’s very helpful. I would recommend him to my personal friends for financial assistance.
23 August 2025
Reply from Tower Loan - Ridgeland
We're happy to hear that the account manager was friendly, knowledgeable, and helpful. We appreciate your recommendation and thank you for sharing your positive experience with us.
Reply from Tower Loan - Ridgeland
We appreciate your feedback! We're glad you enjoyed the atmosphere and the personnel. Thank you for your support.
Reply from Tower Loan - Ridgeland
Thank you for your positive feedback! We're pleased to hear that Zoey provided professional service and clear explanations. Your satisfaction is important to us, and we appreciate your recognition of our team's efforts.
Answered a text and ended up with a…
Answered a text and ended up with a loan adjustment and some funds I needed to take care of some bills. Young lady at the office was very nice, helpful, and heped expedite things nicely.
6 August 2025
Reply from Tower Loan - Ridgeland
Thank you for sharing your positive experience. We're pleased to hear that our team was able to assist you efficiently and that you received the support you needed. Your feedback about the helpful service is greatly appreciated.
Staff was great to work with.
4 July 2025
Reply from Tower Loan - Ridgeland
We're glad to hear that you had a positive experience with our staff. Your feedback is greatly appreciated. Thank you for the 5-star rating!
Jenna is very sweet and knowledgeable
Jenna is very sweet and knowledgeable. She made this experience easy. Please ask for Jenna at the Ridgeland location if you are in need of some extra cash.
3 July 2025
Reply from Tower Loan - Ridgeland
Thank you for the 5-star rating and for highlighting Jenna's excellent service at our Ridgeland location. We're glad to hear that your experience was easy and positive. Your feedback is greatly appreciated!
Everyone is respectful
Everyone is respectful. Simply put; i recognize this is a high risk lending institution. They dont treat you like it though and that's important.
7 June 2025
Reply from Tower Loan - Ridgeland
Thank you for your feedback. We're glad to hear that you feel respected and valued as a customer. It's important to us to provide a positive experience for everyone. We appreciate your recognition of our efforts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.