Town & Country Law Reviews 

1,106
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, polite, and thorough when carefully explaining wills and complex legal processes during personal consultations. Consumers note that the overall service is extremely efficient, remarkably straightforward, and offered at a very reasonable price without any hard selling. However, some people mentioned experiencing unexpected delays, poor communication issues, or receiving inaccurate advice regarding their important legal documents. A few reviewers also felt somewhat disappointed with the overall value or the prolonged time it took to successfully complete their final arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are exceptionally knowledgeable, polite,... See more

User experience

Clients share positive opinions on user experience, highlighting how options are laid out clearly without any... See more

Customer service

Consumers find customer service to be positive and supportive, noting that representatives are friendly and... See more

Price

People report positive experiences with price, highlighting very reasonable and unmatched charges for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I finally made my Will and completed POA documents; its a very daunting thought and i've kept dodging it. However, Nathan made me feel very much at ease and clearly explained any "technical" areas so... See more

Rated 5 out of 5 stars

Beth made me feel very comfortable discussing such a sensitive topic I found the process extremely easy so much so that I also completed my power of attorney with her. Great service at a fraction... See more

Rated 5 out of 5 stars

Your consultant, Alfie Adams, was extremely knowledgeable and very gifted in being able to explain everything clearly. There was no pressure, and I really felt he had understood what my needs were. He... See more

Rated 5 out of 5 stars

Following an online enquiry we got a call the next day and arranged a free consultation visit to discuss my moms will with her John Reeves turned up atvthe agreed time, was professional, respectul a... See more


Company details

  1. #9 of 39 best companies in Estate Planning Lawyer
  2. #21 of 83 best companies in Law firm
  3. #15 of 60 best companies in Lawyer
  4. #30 of 153 best companies in Legal Services
  5. #4 of 10 best companies in Paralegal Services Provider

About Town & Country Law

Written by the company

Town & Country Law is a specialist estate-planning business helping individuals and families across England & Wales protect their wishes, assets and loved ones.

We provide clear, practical advice that enables clients to make informed decisions about their future and gives them confidence that their affairs have been properly organised.

Our core services include professionally prepared single, mirror, trust and living wills; lasting powers of attorney; trust creation and estate structuring; inheritance and succession planning; probate support; will registration and secure storage; and trustee services. We support clients with needs ranging from a straightforward will to more complex arrangements involving property, vulnerable beneficiaries, blended families or wider inheritance considerations.

Every client is guided through a structured consultation and documentation process. We take time to understand their family circumstances, assets, priorities and concerns, explain the available options in plain English, and tailor our recommendations accordingly.

Clients are kept informed throughout preparation, review and completion, with regulated legal professionals involved where work constitutes a reserved legal activity. This approach combines technical care with the friendly, approachable service that clients value.

What makes Town & Country Law particularly distinctive is the combination of personal advice and the operational strength of AISS, our purpose-built digital platform. AISS connects consultants and in-house teams across the client journey. It brings together digital fact-finding, secure document and identity collection, electronic approvals and signatures, case workflow, drafting coordination, client communications, payments, audit information and integrations with core legal systems.

By reducing fragmented administration and giving teams clearer visibility of each matter, AISS helps us provide a more consistent, responsive and efficient service while preserving human support and accountability.

Our model is built around clarity, accessibility and trust. We combine nationwide reach with personal relationships, offer tailored rather than one-size-fits-all planning, and support our work with £5 million professional indemnity cover, professional-body standards and strong independent client feedback. We continually use technology, structured processes and client feedback to improve how our service is delivered.

Ultimately, our purpose is not simply to produce legal documents. It is to help people understand their choices, protect those who matter most and put robust plans in place for the future.

By bringing specialist estate-planning knowledge, approachable advisers and technology designed around real client and staff needs into one joined-up service, Town & Country Law delivers an experience that is both reassuringly personal and operationally modern.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Replied to 20% of negative reviews

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4.9

All reviews

(1,106)

275 reviews in the last 12 months

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Rated 5 out of 5 stars

Very positive experience

Very clear information provided about wills, trusts and LPAs both during the online meeting and via email afterwards. Ample opportunity available to discuss options with no pressure to make any quick decisions. Would certainly recommend!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Had a great conversation with Daniel…

Had a great conversation with Daniel today which opened our eyes to what could happen without a will,
He went through all our options and put our minds at rest , we now have piece of mind that our children will have want we want with no problems.

22 June 2026
Rated 1 out of 5 stars

Incorrect advice given

I attempted to get my will wrote with this company, but was very disappointed, the man assisting me on the phone gave me incorrect advice, he told me my grandchildren were not classified as direct descendants & would cause my children to have to pay inheritance tax unnecessarily if I included them in my will, he said a trust fund would need to be added to my will, at a very high extra cost, so to avoid my children having to pay the 40% inheritance tax, this I said I would check on before going any further, I found from several sources his advice incorrect inaccurate & his advice caused me a lot of stress, I’ve since used another very help company for which I’m grateful, my wishes & request to include my grandchildren in my will done without extra cost or issues of any kind, I feel relieved I’ve not used town & country law, so saving myself money stress & not being able to fulfill my last wishes, I would never think of using them again

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Wills and power of attorney

We had our wills and power of attorney all sorted with town and country they were very helpful and professional and I couldn't be happier with the service we received put our minds at ease and would recommend town and country very highly

9 June 2026
Rated 4 out of 5 stars

I have had to only give 4 stars only because...

I would have given a full 5 star's had I not have to contact a few times for updates.
I however now need to be fair. The paralegal I was allocated too was brilliant, I was not aware once there work had been drafted and agreed it is then passed to their legal team who are office based.
After a response from the legal team manager, things really have been expediated.
We are awaiting my husbands documentation to come in next day or so but truely believe we will not need to chase things up anymore.
I do highly recommend Town and Country Law for Trust's and Will's ( and LPA's if you need a one)
Thankyou, Kirsty and Chloè your guidance has been valued.

4 June 2026
Unprompted review

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