Townsend Store Reviews 

Last year I placed an online order at Townsend Music. According to the new IOSS rules, TM charged me the portuguese VAT rate. However, the commercial invoice TM attached to the package they sent me was not the original one. It didn't mention their IOSS number nor the VAT they had charged me. It even had a different value and a different date. So when it got here, I had to pay - again - the VAT and, on top of that, a disbursement fee. An extra amount of €52,14. Had they sent the correct invoice with the appropriate information I wouldn't have been charged anything at all. So one would think they would take responsibility for they mistake, right? Wrong! I sent them several e-mails explaining what had happened and they have just royally ignored me. If you charge the respective VAT to EU customers, then it is your responsibility to send the orders with the correct invoice and the necessary data. So if you're a EU customer, avoid this store like the plague. Unless you don't mind being charged twice, that is.

I ordered and paid for a CD in November 2021. Every communication with the company was initiated by me, including my request for a refund which I sent today. What a surprise...the CD they were 'waiting to be back in stock' is readily available on Amazon and will be with me tomorrow. I always prefer to do business with small independent companies but will never deal with this outfit again.

Pre-ordered the Finn LP with limited edition signed print approx. two months before release. Package arrives with LP but no signed print. Have contacted them but they can't even be bothered to reply so had to escalate to Paypal. Absolutely abysmal customer service from Townsend - last time I ever buy anything from them.

I ordered two items and they arrived together and swiftly.

I really appreciated the Royal Mail tracking information too!

AVOID if you can. We ordered a CD to coincide with a concert. The order was made in May 2020 and the CD was delayed for its release. We have not received it and when I queried where it was they have told me they are 'sorry but it is after six months from the date it was sent and therefore they cannot refund or replace'. How much money are they grabbing from genuine fans? Absolute waste of time and got nothing to show for it. There has been a pandemic and they think they can hide behind their silly little games.

Still awaiting my order placed on 2nd December, had no warning about it not being in stock before I purchased and you can actually still order and pay without knowing this…. Wonder when it will arrive?!

I had an order (vinyl) that was damaged: I simply have send an e-mail and they send me a new copy (to Belgium) without hesitation! Received today in perfect condition. Super service!!

ordered the Children in Need special "Got it covered" and was worried because I'm in Switzerland and it was much later than the publication. Not only did it arrive in perfect condition and well packed, it took so few time I got it before some of my British friends!

ordered a vinyl, delivered in a couple of days, great packaging and great service..thanks 👍

Cancelled my Johnny Marr Signed Hi Hello 7" Order i placed 9 days ago Slow and Very Poor!

**A fantastic service**.

I have used them many times and find they get your items despatched quickly and find that they items are well packaged leading to no damage.

They have a great selection on the website which meets my requirements.

I would say that for regular customers like myself a discount code would be nice once in a while dropped in an email to keep you interested but overall fantastic. 👍

Very good Online Record Store with expert Customer Service.
Recommended.

Ordered two limited edition vinyls on pre- order from them. I was kept informed about a small delay and they were dispatched exactly when they said, arrived quickly and were well packed, made it to Germany in perfect condition. Can definitely recommend Townsend Music on price and service.

These guys simply do not understand what good customer service is. Ordered 2 albums, one a pre release with delivery of in stock album with the pre release. When the release date came, they cancelled the in stock album becasue they said they no longer had it in stock, and at the same time cancelled delivery of the pre order despite taking payment. I had to chase them for the pre order. No apology for the stock item they failed to put aside, no aplogy for cancelling the pre order, and no apology for massive delay in delivery. Customer service is very slow, arrogant and unhelpful. The really do not give a S*%^ about you the customer. Avoid at all costs!

Ordered DMAs Limited Edition vinyl 'The Glow' with signed insert. Smooth transaction and record was posted in exceptional mailers.

Fantastic service as ever. Just received the new orange vinyl Alphaville release and the speed of service, communication and above all packaging and delivery from Townsend was brilliant. They are always top class and definitely my music supplier of choice. Got another on order now too.

Just received package, in times when everything is in danger of being crushed and damaged. It arrived impeccably packaged (layers and layers of packaging material) and without a scratch. That can never happen with Amazon. 6 out of 5 stars! Thanks so much!!!

A mixed experience with my recent order for a CD and accompanying "signed copy" book.
Packaging was good and secure; despatch was a bit slow (compared to other suppliers) but the main disappointment was the "signed copy" book.
I was expecting the author to have signed the title page of the book as traditional, but instead he had signed a label which had been stuck in (a bit askew) !

Been using Townsend Music for over ten years and have never had any problems. I ordered two pre-releases months ago. I was always kept up-to-date with release dates and dispatching times. Again, items were packaged very well, as described, and arrived on time. One even was tracked.
Another good experience provided by a top seller. Highly recommended.

Been using Townsend for many years and have always been 100% satisfied. The service is excellent, great product range and good prices