All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I looked at Toyota Insurance when I bought my car last year and found it far more expensive than my existing provider. However, this year they came up very well priced on a comparison site, so I deci... See more
Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... See more
Lovely to speak to the company direct who answered my questions in an understandable manner. The person who I spoke to was helpful and welcoming. We all know how easily it is to complain but forget... See more
Company details
- #134 of 227 best companies in Insurance agency
- #31 of 67 best companies in Car and Motor Insurance Agency
Written by the company
With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.
Contact info
7th Floor, 52-56 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- 0333 103 9950
- service@toyotamotorinsurance.co.uk
- toyotainsuranceservices.co.uk
4.6
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Very easy to use and was a good cover…
Very easy to use and was a good cover at average price
29 July 2026
Please be aware of this company
Please be aware of this company. Don’t get fool by name Toyota. They are thieves. Stealing people money. I don’t get any documents for one day after paying full payment. Then I call they don’t include what I want in that policy. I request to cancel my policy. They charged me cancellation fee. Even I don’t get any documents or any confirmation of payment or policy. Be aware guys .
28 July 2026
Reply from Car Insurance by Toyota Insurance Services
Good morning,
Thank you for taking the time to leave a review.
If you have opted to receive your policy documents electronically these are made available in Your Portal.
Following the successful purchase of a policy our welcome email is issued to the email address provided at inception, which provides details on how to access Your Portal and policy documentation.
Our policy documents are made available prior to purchasing a policy which we encourage all customers to review these carefully to ensure the policy meets their needs before agreeing to them.
This also includes our cancellation terms which are detailed in section 14.6 of the Private Car Policy Documents. This fee reflects the administrative costs involved in setting up and managing the policy, including providing access to the online portal, generating and issuing policy documents, registering the vehicle on the Motor Insurance Database, and closing the account upon cancellation.
We would welcome the opportunity to investigate your concerns. I have passed your details to our Complaints Team, who will contact you in due course to discuss this matter.
Kind Regards
Claire
Toyota Insurance Services
mega thanks for helping me out I…
mega thanks for helping me out I greatly appreciate it Mike
27 July 2026
Could have had a better experience
When the welcome to email arrived it mentioned using the password used setting up the policy to access it. It was setup by phone and no password was mentioned.
Your call handler was intransigent.
28 July 2026
Reply from Car Insurance by Toyota Insurance Services
Good morning,
Thank you for taking the time to leave a review.
If you have opted to receive your policy documents electronically these are made available in Your Portal.
Our welcome email includes detail on how to access the portal using the email address and password you used when you purchased your policy and if you haven't set one yet, to click the “forgotten password” link on the login screen and follow the instructions provided.
This primarily applies to policies purchased over the telephone as our agents are unable to create or set portal passwords on a customer’s behalf part of Data Protection Regulations.
I am sorry to hear you felt that the agent you spoke to was intransigent. We would welcome the opportunity to investigate your concerns. Accordingly, your details have been passed to our Complaints Team, who will contact you in due course to discuss this matter.
Kind Regards
Claire
Toyota Insurance Services
Easy helpful quick
21 July 2026
Excellent
Excellent, the lady was very clear and helpful. Much prefer to work with real people.
28 July 2026
Great...no problems so far
21 July 2026
Stacey
Stacey, the admin staff that dealt with me was professional and friendly at the same time, and explained the new insurance to me in an efficient manner
28 July 2026
Quick and easy to organise
Quick and easy to organise. A good price compared to other insurers I looked at.
20 July 2026
Excellent customer service
The customer service women and men I spoke to over 2 days were friendly and patient ie repeating and explaining the policies as requested.
The insurance offer was excellent and much less than my previous provider
27 July 2026
So easy to arrange online. I phoned after with a query and got a clear and speedy response
So easy to arrange online.
20 July 2026
Great service Thanks Robert
27 July 2026
Easy to follow instructions on line and…
Easy to follow instructions on line and lower price than many others thank you
27 July 2026
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