All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I looked at Toyota Insurance when I bought my car last year and found it far more expensive than my existing provider. However, this year they came up very well priced on a comparison site, so I deci... See more
Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... See more
Lovely to speak to the company direct who answered my questions in an understandable manner. The person who I spoke to was helpful and welcoming. We all know how easily it is to complain but forget... See more
Company details
- #136 of 227 best companies in Insurance agency
- #33 of 67 best companies in Car and Motor Insurance Agency
Written by the company
With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.
Contact info
7th Floor, 52-56 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- 0333 103 9950
- service@toyotamotorinsurance.co.uk
- toyotainsuranceservices.co.uk
4.6
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Dealt very quickly and swiftly
Dealt very quickly and swiftly. Staff were very polite and explanatory. Good advice.
25 July 2026
It is made so simple and felt there was…
It is made so simple and felt there was no pressure to buy. Have made a good choice and looking forward to not doing any more business with you???
1 August 2026
All went well and price great but then…
All went well and price great but then after completion and trying to activate the portal it said 'something has gone wrong and call this number to continue', but I already got an email saying it was accepted. Really confusing. Otherwise very good.
1 August 2026
Reply from Car Insurance by Toyota Insurance Services
Good morning,
Thank you for your review, sorry to hear about the issues when trying to gain access to the portal. I have asked a member of the team to reach out to you for additional information so we can see if any further action is needed.
Kind regards,
Shaun
Michael was very helpful
Michael was very helpful, patient & explained everything thoroughly. Thank you.
31 July 2026
Very good service at Toyota
The sales executive at Rayleigh Toyota made everything very simple for me. She was very patient and highly professional. Very kind. She did her best to find the right car for me . I am pleased that I chose Toyota .
24 July 2026
So easy to do and so much cheaper then…
So easy to do and so much cheaper then the other companies. Well done Toyota
31 July 2026
Easy quote, but price changes if you refresh
Easy quote, easy payment - but the price of the quote did increase by £50 when I refreshed the page, which I was disappointed by - hence why I did not give 5 stars.
31 July 2026
Reply from Car Insurance by Toyota Insurance Services
Good morning,
Thank you for your review, I am sorry to hear you are disatisifed with the price increase during your policy purchase with us. This could be for a number of reasons however, to assist you further I have asked a member of the team to reach out to you for additional information.
Kind regards,
Shaun
You can get 1 to 1 telephone help
Today, I needed some help to buy my car insurance and to understand what I am purchasing.
I am grateful of the help I have received today. The person on the other side of the phone, was patient and understanding. They answered all my queries, took their time to help me understand any policy jargons, policy terms and agreements. They explained simply what I did not understand. This reassured me that I am buying an insurance which is suitable for me. Not everyone wants to use the internet to purchase an insurance, some people likee what's to talk to person. And that's what I did and I received an excellent customer service.
31 July 2026
Difficulty paying for insurance online
I had great difficulty, actually taking out the insurance, my credit card was declined on a couple of occasions and I ended up having to speak to a customer services person on the phone.
I found the person difficult to understand as she was speaking too fast and running her words together. I had to keep asking her to repeat and I was not comfortable with this.
30 July 2026
Reply from Car Insurance by Toyota Insurance Services
Good afternoon,
Thank you for your review and I am sorry if you have had a poor experience with our services.
When buying a policy, we would hope there would be no issues with this. However, if difficulty is encountered online our Customer Service Department are there to help.
As you have expressed dissatisfaction with the service received, I have passed your details onto our Complaints Team who will contact you in due course regarding this matter.
Kind regards,
Billy
Toyota Insurance Services
After a bit of to-ing and fro-ing
After a bit of to-ing and fro-ing, we eventually got everything sorted out.
30 July 2026
Questions were smooth
30 July 2026
Excellent service.
20 July 2026
We were quite disappointed about the…
We were quite disappointed about the tone used and approach taken for follow up questions in our policy. The company is quite aggressive
11 July 2026
Reply from Car Insurance by Toyota Insurance Services
Good afternoon,
I am sorry to hear you have had a poor experience with our services. Thank you for leaving your review.
Our agents should remain polite and professional with customers when dealing with them via Live Chat or telephone. If this has not been the experience you have received, please accept my apologies.
I have passed your details onto our Complaints Team to contact you in relation to these concerns, and you will receive contact in due course.
Kind regards,
Billy
Toyota Insurance Services
It’s just straight forward love it
29 July 2026
Very easy to use and was a good cover…
Very easy to use and was a good cover at average price
29 July 2026
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