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Car Insurance by Toyota Insurance Services Reviews 

4,297
•
TrustScore 4.5 out of 5

4.6

Insurance agency
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Review summary

Created with AI, based on recent reviews

Evaluating 2,813 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the car insurance prices are very affordable and significantly cheaper than previous providers. People also love how easy, clear, and straightforward the online platform is to navigate for purchases. Consumers consistently appreciate the exceptionally helpful and patient staff who take ample time to explain complex policy terms clearly. Some reviewers were not happy with communication issues, noting that certain agents spoke too fast or rushed through scripts. A few other people also felt that certain processes involving additional information requests or handling fees could be confusing.

What people talk about most

Price

Customers had positive experiences with price, highlighting that rates were much cheaper compared to their... See more

Service

Consumers find service to be positive, highlighting fast services with realistic prices and excellent... See more

User experience

Reviewers mention positive feedback about user experience, highlighting quick and easy setup processes.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly and... See more

Staff

People report positive experiences with staff, highlighting friendly, polite, and professional service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions

Rated 5 out of 5 stars

I looked at Toyota Insurance when I bought my car last year and found it far more expensive than my existing provider. However, this year they came up very well priced on a comparison site, so I deci... See more

Rated 5 out of 5 stars

Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... See more

Rated 5 out of 5 stars

Lovely to speak to the company direct who answered my questions in an understandable manner. The person who I spoke to was helpful and welcoming. We all know how easily it is to complain but forget... See more

Company details

  1. #136 of 227 best companies in Insurance agency
  2. #32 of 66 best companies in Car and Motor Insurance Agency

Written by the company

With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(4,297)

2,707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Valued for money

Valued for money, good reputation, communications skills very good, kind and helpful, , excellent service, fully satisfied with Toyota insurance , can recommend to family and friends

12 August 2026
Unprompted review
Rated 4 out of 5 stars

ood price but beware of when you…

Very good price but beware of when you change the date because they will take payment on the date you speak to someone and your date will be on that date and not your renewal date.

6 August 2026
Car Insurance by Toyota Insurance Services logo

Reply from Car Insurance by Toyota Insurance Services

Hello Susan

Thank you for taking the time to leave a review.

If you accept your renewal early, payment will be collected straight away. If the policy is not set to renew automatically, for your security, we are unable to hold onto card details to process payment on the renewal date.

I am sorry if this has caused inconvenience.

Kind Regards

Carol
Toyota Insurance Services

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