I subscribe to be a member then when I decided to place my order and I completed transactions all what I receive is that my order is being cancelled in email not once not twice so I got tired and frus... See more
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Well I was mislead by an add and more money was taken from my account than expected. I requested refund and got an immediate response but I wont receive it for about a week. So we'll see if I get it b... See more
I thought i was buying phones and the false advertisement, made me pay for a membership i did not ask or wanted
Kenny and Ashley from were very fast to respond to my requests and confirmed they will proceed accordingly.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent very good 👍
Very supportive team.
Could be improved
I unfortunately had a negative experience with this company they took out a membership fee i never signed up for. In order to get a refund they explained that i had to leave a positive review and i told them that i was unable to do that and since then they have consistently spammed me with emails. I think in the future this company could improve by processing refunds when they have made a mistake without stings attached and calm down with the emails and i think they will have more honest reviews
Some time ago I reviewed this company…
Some time ago I reviewed this company with only 1 star because of their tactics. This company owes me a refund from about 2-3 years ago and has told me they will only issue a refund if I remove my negative review. I refused. I then did another review and included the email from them but unfortunately Trustpilot deemed it contravened their policy and removed it. Now once again, l have been approached by Toys and Sea requesting me to remove my negative review and then they will issue my refund. Needless to say I will not remove my review and instead I’ve put this review on instead. They are clearly not a company I wish to be associated with and I feel their approach is extremely questionable.
Solution to an unrecognized billing issue
"Kenny is assisting in resolving the issue"
I will edit the review just to get compensation for something I shouldn't have been charged for.
When I had problems with using my…
When I had problems with using my credit, Lordvy assisted me on chat and helped me as much as they could. I was very happy with the outcome. Thank you Lordvy
Quick response
I contacted them for account cancellation and the response was quick and i was reassured of a refund
Amazing in understanding the help which was needed!
Very helpful. Especially in refunding the funds that were part of the Internet fraudulent events, which was proven and Toys and sea assisted in helping to stop this fraud as we love and value our comfort of online shopping. This cooperation from Toys and Sea and one more company, whose websites were literally only used as baits to completely not related websites to them, luring you to shop, but only taking your money to one more new way, was all communicated to EU internet fraud Authorities and for this, I only have great respect and admiration for the Toys and Sea ENTIRE Customer Support Team. They have all made a join effort to help us resolving this without anyone being damaged and for Authorities to catch successfully the hackers who were behind this fraudulent scheme. Many thanks Toys and Sea and all the best in your business and efforts to make internet online shopping a safe, worry free experience. Kind regards, Olivera
Van provided a good service and was…
Van provided a good service and was quick to respond
Issue being addressed by Kurt
Issue being addressed by Kurt. Regular follow-up on the matter
I received a great customer service…
I received a great customer service from Charles.
Scammers
I commited to a boots offer of sol products and then paid the delivery fee but it wouldn't go through 2 or 3 times then they asked me to join this company I did not but it is on my bank account pending to go through. What a scam!!
It's good they did not treat me well I…
It's good they did not treat me well I need my money back
Emily has done a great job
Emily has gifted me something I thought I lost and I thank her for bringing it back to me
I wanted to cancel my payment
I wanted to cancel my payment and they help and got it don't straight away no hassle
Fast response on my e-mail and a…trustworthy experience
Fast response on my e-mail and a trustworthy experience.
Bob is sorting all queries regarding my…
Bob is sorting all queries regarding my cancellation
I never meant to subscribe to your…
I never meant to subscribe to your company and thankfully it has all been sorted thanks to Bob forever grateful .
Excellent customer support by Kelvin
Thank you for your support Kevin
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