I have phoned twice and both times the staff have been very helpful. I am receiving emails about my account and the email asking me to do this survey directly into my inbox. However, emails concer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service agent was polite and attentive but coyld only provide basic help. So after 15min on phone i now gave to wait at least 14 days until a more senior person can fix my problem. Not CS ag... See more
Company replied
Spoke to JP who was absolutely amazing. He was kind polite and really helpful. He explained each procedure thoroughly and didn’t move to the next until I was sure I understood what he was explaining.... See more
Company replied
I spoke a very pleasant advisor called Raj. He listened carefully, used his knowledge to advise me regarding my query and spoke clearly. I was able to make a decision. Raj demonstrated great custom... See more
Company replied
Company details
Written by the company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contact info
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, United Kingdom
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4.4
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Good customer service and information
Good customer service and information
10 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Many thanks for the positive feedback, Luke.
Reply from TPT Retirement Solutions
Many thanks for the positive feedback, Sheree.
Problems uploading forms
The agent I spoke with was very nice, explained everything i asked, helped me with resolving my issue. A very cheery polite lady. A credit to your company 😃
10 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Kim, and thank you for your positive feedback.
Thank you Ritika
Ritika was very polite and helpful and dealt with my request in a professional manner but with a personal touch.
Ritika checked that I had got everything I needed before the call finished.
Thank you Ritika 😊
10 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Rob, and thank you for the review. We're pleased that Ritika was helpful and professional.
I spoke to Andrew today and he was so…
I spoke to Andrew today and he was so helpful and answered my questions. thank you very much
10 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Christine, and thank you for the review. We're pleased that Andrew was helpful.
Helpful and polite…
Raj at tpt was very helpful and polite and explained everything I needed to know with my request. Excellent customer service.
10 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Tracey, and thank you for the review. We're pleased that Raj was helpful and polite.
Dealt with my request quickly
Dealt with my request quickly & answer the Phone fast as well which also helps
Explain everything to me and was happy with the details
Thank you so much
Mr d's clark
8 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Denis, and thank you for the positive feedback.
Jyoti was kind an patient and talked me…
Jyoti was kind an patient and talked me through the details I needed to know
9 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Amanda, and thank you for the positive feedback. We're pleased that Jyoti was helpful and patient.
Raj was very helpful and very polite…
Raj was very helpful and very polite and explained that he would sort things out much appreciated he went above and beyond
9 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good morning, Lesley, and thank you for the review. We're pleased that Raj was helpful and polite.
Reply from TPT Retirement Solutions
Good morning, Janet, and thank you for the positive feedback.
Pension perfect
I needed help in completing a pension form and Andrew talked me through it step by step, he explained what and why I was doing it, absolutely brilliant.
9 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Tommy, and thank you for the review. We're pleased that Andrew was very helpful.
Jyoti was very polite and answered my…
Jyoti was very polite and answered my query. She seemed to genuinely care about my experience with the company
9 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Christine, and thank you for the review. We're pleased that Jyoti was helpful and polite.
Adviser was lovely and so very helpful
Adviser was lovely and so very helpful
9 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Mandy, and thank you for the positive review.
Excellent 10/10.
Excellent 10/10.
took time to explain everything, guided me through the process,
many thanks.
Dave
9 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Dave, and thank you for the positive review.
Brilliant customer services
Sabrina was very helpfull and extremely professional she was able to answer all my queries in a friendly, factual manner, she didnt make any " false promises" and was able to answer all i needed. My call was positive and reassuring, and that was down to Sabrinas knowledge and reassuring manner. She is absolutely brilliant with customers, friendly kind and very knowledgeable. Thank you Sabrina 😊
8 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Claire, and thank you for the review. We're pleased that Sabrina was professional and knowledgeable.
Friendly customer service advisor
Friendly customer service advisor. My issue was dealt with in a quick, responsive manner
8 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Adrian, and thank you for the review.
Really polite and precise
Really polite and precise in his communications.
And solved my problem quickly .
8 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Rob, and thank you for the review.
Reply from TPT Retirement Solutions
Good afternoon, and thank you for the positive feedback.
Good experience
Ms.Ritika was very patient with me and answered every question and guided me.Explained to me well.Appeared kind and pleasant the way she spoke.Again a big thank you to Ritika ,coz not always we get someone on the other side of the line who would give you time and explain things well.I wish her well.
13 March 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Maria, and thank you for your feedback. We're pleased that Ritika was helpful and patient.
Problems answered.
The person I spoked to made me feel at ease and answered my questions for me without any problems.
8 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, and thank you for the positive feedback.
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