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tradefit.uk Reviews 742

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TrustScore 4.5 out of 5

4.7

Hardware Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like door handles and brackets are well-made and durable. The delivery service is consistently highlighted as exceptionally fast and efficient, with many orders arriving sooner than expected, often the next day. Reviewers also appreciate the easy ordering process and the competitive pricing, making it a great value for money. However, some people mentioned issues with incorrect items being sent or delays in receiving their full order, and a few experienced problems with the quality of supplied screws. There were also isolated reports of missing deliveries and difficulties adding product reviews to an external site.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as excellent,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease of the online... See more

Service

People report positive experiences with service, often describing it as prompt, first-class, and super fast.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed a large order for fire rated door furniture from Tradefit and would highly recommend. Arthur & Callie were fantastic and very professional. They dealt with returns with ease and sent out addi... See more

Rated 5 out of 5 stars

I had trouble locating replacement handles for an old uPVC door and asked Tradefit for help on-line. They were very helpful and quickly offered a product from stock. This was reasonably priced an... See more

Rated 5 out of 5 stars

These guys are excellent. Dispatch is so fast it’s unreal. Virtually order in evening and arrives the morning after next. The products are excellent. I ordered matt black handle complete sets and w... See more

Rated 5 out of 5 stars

Great choice of products. Staff really friendly and helpful. Easy order process and very quick dispatch, and free delivery over £30 (what's not to like). All in all an excellent company great to do bu... See more

Company details

  1. Hardware Shop

About tradefit.uk

Written by the company

The tradefit® team have used their decades of ironmongery & hardware experience to select, source and stock 2,000 secialist products fit for the trade. The direct relationships we have with our manufacturing partners mean that we are able to offer upto 50% off the typical market price (when compared to major suppliers in the market). All products are stocked and ready for next day delivery.

Up to 50% off the leading brands. Using our direct relationships.

Order by 5pm for FREE Next Day Delivery. Free shipping on all orders over £25.00.

Over 2,000 Trade Quality Products. Carefully selected and sourced directly for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

742 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

270mm Twin Slot Shelf Brackets

270mm Twin Slot Shelf Brackets.
The brackets are good quality with excellent covering of paint, for a good price, rapidly delivered. 
Strongly recommend. What more can a customer ask for?

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great after-service

Dear Tradefit Team,

I would like to express my sincere appreciation for the outstanding customer service provided by Mr. Arthur throughout my recent order and return process.

From the very beginning, Arthur handled every step with exceptional professionalism, clarity, and patience. He responded promptly to each of my messages, offered practical solutions, and consistently reassured me whenever issues arose. His supportive and efficient approach made the entire experience smooth and stress‑free.

It is rare to encounter customer service that is both efficient and genuinely caring. Arthur’s approach reflects extremely well on Tradefit, and I believe his dedication deserves recognition. Because of his help, I will continue to shop with confidence and will gladly recommend your company to others.

Thank you once again for having such a capable and thoughtful team member.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had an issue with my order and Tradefit did not hesitate to rectify this without question. Such good customer service! Will be buying again next time.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

ordered pocket door kit

ordered pocket door kit, there wasnt included the door while is clearly shown on the pictures, they split the order in 2 different deliveries, the second one came after 10 days which is really late

25 December 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi there

Thank you for your feedback. We’re sorry for the confusion and the delay you experienced. To clarify, the pocket door kit does not include the door itself—the images are for illustration purposes only to show how the installed system looks. This is stated in the item description so apologies if you didn't spot this.

The order is shipped in separate packages due to size and carrier requirements, which is why it arrived in two deliveries. Please contact me with your order number so I can review the tracking and investigate why the delivery took so long. This is not our normal service.

We’re happy to help resolve this.

Thanks Arthur

Rated 5 out of 5 stars

The gentleman that I spoke to was Alex

The gentleman that I spoke to was Alex, ( I hope I’ve got his name right) he dealt with my enquiries. He was patient, informative and courteous, fabulous customer service. I would definitely recommend this company and use again.
🙏🏴󠁧󠁢󠁷󠁬󠁳󠁿♥️

18 December 2025
Unprompted review
Rated 2 out of 5 stars

Incorrect Product

Ordered square plate handles with key hole and round plate handles without key hole arrived. Completely the wrong product.
Fortunately return was easy and refund prompt.

7 December 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Tom

Thank you for your review, and we sincerely apologise for the picking error that led to the incorrect item being sent. We understand how frustrating that can be.

We’re glad to hear the return process was straightforward and that the refund was issued promptly. Thank you for your patience and for giving us the opportunity to resolve the issue quickly. We appreciate your understanding and hope next time you get to experience our normal exceptional service.

Thanks Arthur

Rated 3 out of 5 stars

Good hinges,bad screws

I bought a pair of gate hinges and whilst the hinges themselves are fine the supplied screws were of such poor quality that two of them snapped and several others soon had chewed heads, indicating that the quality of the steel used was very inferior. Incidentally the company uses reviews.io for product reviews but makes it practically impossible to add one.

23 November 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Martin

Thank you for taking the time to leave your feedback. We’re sorry to hear about the issue you experienced with the supplied screws, and we apologise for the inconvenience this caused. This is certainly not the quality we aim to provide.

We appreciate your comments regarding the hinges themselves and will pass your feedback about the screws on to our product and quality teams for review.

If you haven’t already, please feel free to contact our customer service team so we can look into this further and offer a suitable resolution. We value all feedback, as it helps us improve our products and service.

I am also sorry you found it difficult to leave a review, we do email all customers inviting them to give feedback on our products and service. Maybe this ended up in your spam?

Please come back to me if I can help further.

Thanks Arthur

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