tradefit.uk Reviews 

748
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, noting that items like handles and brackets are well-made and durable. Many highlight the exceptional service, with staff being helpful and efficient in assisting with product selection and order issues. The delivery service is consistently described as fast and efficient, often arriving sooner than expected, which greatly impresses consumers. However, some customers also noted issues with incomplete or incorrect orders, such as missing items or receiving the wrong product. A few other people also felt that the quality of some components, like screws, was poor, and experienced delays with delivery or collection arrangements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the online ordering process and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional after-sales... See more

Quality

People report positive experiences with product quality, consistently praising items as good quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought some long bar handle last year from Tradefit. Unfortunately, we had some issues with the handles. Arthur from tradefit swiftly respond back and send the replacement with no questions ask.... See more

Rated 5 out of 5 stars

I placed a large order for fire rated door furniture from Tradefit and would highly recommend. Arthur & Callie were fantastic and very professional. They dealt with returns with ease and sent out addi... See more

Rated 5 out of 5 stars

I had trouble locating replacement handles for an old uPVC door and asked Tradefit for help on-line. They were very helpful and quickly offered a product from stock. This was reasonably priced an... See more

Rated 5 out of 5 stars

These guys are excellent. Dispatch is so fast it’s unreal. Virtually order in evening and arrives the morning after next. The products are excellent. I ordered matt black handle complete sets and w... See more


Company details

  1. Hardware Shop

About tradefit.uk

Written by the company

The tradefit® team have used their decades of ironmongery & hardware experience to select, source and stock 2,000 secialist products fit for the trade. The direct relationships we have with our manufacturing partners mean that we are able to offer upto 50% off the typical market price (when compared to major suppliers in the market). All products are stocked and ready for next day delivery.

Up to 50% off the leading brands. Using our direct relationships.

Order by 5pm for FREE Next Day Delivery. Free shipping on all orders over £25.00.

Over 2,000 Trade Quality Products. Carefully selected and sourced directly for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(748)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ordered pocket door kit

ordered pocket door kit, there wasnt included the door while is clearly shown on the pictures, they split the order in 2 different deliveries, the second one came after 10 days which is really late

25 December 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi there

Thank you for your feedback. We’re sorry for the confusion and the delay you experienced. To clarify, the pocket door kit does not include the door itself—the images are for illustration purposes only to show how the installed system looks. This is stated in the item description so apologies if you didn't spot this.

The order is shipped in separate packages due to size and carrier requirements, which is why it arrived in two deliveries. Please contact me with your order number so I can review the tracking and investigate why the delivery took so long. This is not our normal service.

We’re happy to help resolve this.

Thanks Arthur

Rated 5 out of 5 stars

The gentleman that I spoke to was Alex

The gentleman that I spoke to was Alex, ( I hope I’ve got his name right) he dealt with my enquiries. He was patient, informative and courteous, fabulous customer service. I would definitely recommend this company and use again.
🙏🏴󠁧󠁢󠁷󠁬󠁳󠁿♥️

18 December 2025
Unprompted review
Rated 2 out of 5 stars

Incorrect Product

Ordered square plate handles with key hole and round plate handles without key hole arrived. Completely the wrong product.
Fortunately return was easy and refund prompt.

7 December 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Tom

Thank you for your review, and we sincerely apologise for the picking error that led to the incorrect item being sent. We understand how frustrating that can be.

We’re glad to hear the return process was straightforward and that the refund was issued promptly. Thank you for your patience and for giving us the opportunity to resolve the issue quickly. We appreciate your understanding and hope next time you get to experience our normal exceptional service.

Thanks Arthur

Rated 3 out of 5 stars

Good hinges,bad screws

I bought a pair of gate hinges and whilst the hinges themselves are fine the supplied screws were of such poor quality that two of them snapped and several others soon had chewed heads, indicating that the quality of the steel used was very inferior. Incidentally the company uses reviews.io for product reviews but makes it practically impossible to add one.

23 November 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Martin

Thank you for taking the time to leave your feedback. We’re sorry to hear about the issue you experienced with the supplied screws, and we apologise for the inconvenience this caused. This is certainly not the quality we aim to provide.

We appreciate your comments regarding the hinges themselves and will pass your feedback about the screws on to our product and quality teams for review.

If you haven’t already, please feel free to contact our customer service team so we can look into this further and offer a suitable resolution. We value all feedback, as it helps us improve our products and service.

I am also sorry you found it difficult to leave a review, we do email all customers inviting them to give feedback on our products and service. Maybe this ended up in your spam?

Please come back to me if I can help further.

Thanks Arthur

Rated 2 out of 5 stars

Items arrived 3 weeks after ordering. Half the items were missing

I placed an order (£180 of twin slot shelving) with Tradefit on the 9th of December for parts for a ship refit at the beginning of January, and then heard nothing for 2 weeks. On the 24th of December I received an email saying I was being refunded £110- more than half my order was not available, but it had taken them 2 whole weeks to notify me (after they had taken my money).

Today is the 30th of December and I took delivery of the few items that were sent to me. While I do appreciate that I was refunded for the missing items, it has taken 3 weeks for them to arrive, more than half of it is missing and there has been zero communication from them. Really disappointed in them

9 December 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Martyn

Thank you for your feedback, and please accept our sincere apologies for the frustration caused by your recent order.

After investigating the issue, we identified that part of your order was returned to us by the courier. Unfortunately, the courier did not notify us that these items had been sent back. As a result, we mistakenly believed that the return had been initiated by the customer and processed a refund accordingly.

This error should have been identified much sooner, and we fully acknowledge that the delay in communication and the overall handling of your order fell well below an acceptable standard. We understand how disappointing this would have been, especially given the time-sensitive nature of your project, and we are very sorry for the inconvenience caused.

We are reviewing our procedures with the courier to ensure that returned items are clearly reported and that customers are kept informed at every stage to prevent this from happening again.

Thank you for bringing this matter to our attention, and again, we apologise for the poor experience. If you would like to discuss it further please do come back to me and I would be more than happy to help.

Thanks
Arthur

Rated 5 out of 5 stars

Great prices and quality and superb customer services

Best prices I could find for matt black door handles/hinges. Had never used them before but they have positive reviews on Trustpilot so I placed an order.

It was easy to order on their website and was followed up with great communication regarding the delivery. One of the ladies in customer services was very helpful changing the despatch date to a date more suitable for me and they arrived on the day I wanted.

We were very pleased with the quality of the handles so ordered some more for upstairs.

I forgot to use a discount code so I emailed in and Alex very kindly refunded me the discount amount. I was really impressed with his help as I'm sure plenty of other companies would have just said it was tough luck. It's the small things like that which make Tradefit customer services stand out and makes you feel like a valued customer, not just a number.

I will be ordering some more handles and would highly recommend them.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

These guys are excellent

These guys are excellent.
Dispatch is so fast it’s unreal. Virtually order in evening and arrives the morning after next. The products are excellent. I ordered matt black handle complete sets and were much much cheaper than other online and diy stores.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Good price.

The website was easy to use and the price for the items was good. Having fitted the hinges I have been impressed with the quality.
I will be adding this company to my personal 'go to' file.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A very pleased customer.

I found the products easily on the website and at a very fair price.
Delivery next day was impressive at no extra cost.
A good quality mortice lock and lever handle kit (for a disabled toilet door).
It's not too good to be true, find out for yourself what service should be like!!!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I recently purchased from here and needed further help on parts, Georgia was so helpful and friendly. She listened and advised what I needed, the item arrived the next day. Brilliant customer service thank you Georgia :)

26 November 2025
Unprompted review
Rated 2 out of 5 stars

The fw key does not work

The fw key does not work. Checked a college at work and the cylinder on the new keys was considerably smaller than the old ones

4 December 2025
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Dominic,

Thank you again for taking my call earlier — I really appreciate your time. I’ve checked our stock, and it looks like this issue is a one-off.

I have checked the stock as discussed and can't see an issue here and so, I’ve arranged free replacements for you.

Your new keys will be sent out today for next-day delivery. If there’s anything else you need in the meantime, please don’t hesitate to let me know.

Thanks again for your patience and understanding!

Lauren

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