tradefit.uk Reviews 

748
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, finding them to be well-made and competitively priced. Many highlight the exceptionally fast dispatch and delivery services, with orders arriving quickly and efficiently. People also commend the outstanding customer service, noting helpfulness, professionalism, and effective issue resolution. However, some customers also noted issues with product quality, such as receiving items with manufacturing defects, incorrect products, or poor-quality components like screws. A few other people also felt that delivery could be problematic, experiencing delays, partial orders, or receiving incorrect tracking information.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the quality and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering online and the... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as exceptional and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the good quality of items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed a large order for fire rated door furniture from Tradefit and would highly recommend. Arthur & Callie were fantastic and very professional. They dealt with returns with ease and sent out addi... See more

Rated 5 out of 5 stars

I had trouble locating replacement handles for an old uPVC door and asked Tradefit for help on-line. They were very helpful and quickly offered a product from stock. This was reasonably priced an... See more

Rated 5 out of 5 stars

These guys are excellent. Dispatch is so fast it’s unreal. Virtually order in evening and arrives the morning after next. The products are excellent. I ordered matt black handle complete sets and w... See more

Rated 5 out of 5 stars

Great choice of products. Staff really friendly and helpful. Easy order process and very quick dispatch, and free delivery over £30 (what's not to like). All in all an excellent company great to do bu... See more


Company details

  1. Hardware Shop

About tradefit.uk

Written by the company

The tradefit® team have used their decades of ironmongery & hardware experience to select, source and stock 2,000 secialist products fit for the trade. The direct relationships we have with our manufacturing partners mean that we are able to offer upto 50% off the typical market price (when compared to major suppliers in the market). All products are stocked and ready for next day delivery.

Up to 50% off the leading brands. Using our direct relationships.

Order by 5pm for FREE Next Day Delivery. Free shipping on all orders over £25.00.

Over 2,000 Trade Quality Products. Carefully selected and sourced directly for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(748)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delvery fine fast but The product it…

Delvery fine fast but The product it self is shit tbh can't even fit a small round padlock init it's goin to need cut and the bottom plate where the bolts fix into the floor 2 are on show so anyway could just use 13 socket to undo the bolt

7 November 2024
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Jamie

Apologies that you were not satisfied with the items you ordered. I tried to call you to discuss it further and offer a solution but there was no answer. I did leave a voicemail with my details so please feel free to come back to me when you have a moment.

Many thanks, Arthur

Rated 5 out of 5 stars

Professional and helpful

I found Tradefit very helpful and professional
I was advised of and kept up to date with a delivery time .
I was able to increase my order with a minimum of fuss
I am very pleased with the goods I received
My whole experience of Tradefit has been one of good old fashioned service
Thank you .

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I had purchased handles with latches…

I had purchased handles with latches including bathroom pack. They are of great quality. When I needed a replacement they were very quick to send me another pack. Really efficient and friendly support from Arthur.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Very pleasant defund experience

I order a foot-operated doorstop from the Amazon store. It unfortunately came a bit crooked so that I could not install it properly.

I initiated a refund on the amazon website and was given the option to contact the manufacturer.

I sent an email and the response was very quick. I was given the option of a refund or a replacement and I opted for the refund. I did not even have to send in the faulty doorstop, saving me from the hassle of having to go through that process.

The experience was very pleasant with no questions asked on their behalf!

9 December 2024
Unprompted review
Rated 2 out of 5 stars

Poor items, mediocre customer service

I ordered two door handles, which both had issues. One was outright faulty with drilling in the wrong place so it was useless. The other was very poor quality with a mostly stripped grub hole and just about useable. I reported both at the same time with these comments and was sent only one replacement. The second one is now useless after less than 6 months of being on a door as it no longer holds a grub screw.

26 April 2024
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Dominic
I am so sorry about the issues you have had, I can see this order is from back in April and you contacted us at the time of the fault and we replaced the broken item within 24 hours.

If there has been further issues please come back to us and we would be happy to sort. I have tried to call a few times and left a voicemail with my details.

Thanks Arthur

Rated 5 out of 5 stars

All good!

Easy site to navigate to select exactly what you need, good prices and quick delivery.

24 November 2024
Unprompted review
Rated 3 out of 5 stars

Packaging was not secure enough for my…

Packaging was not secure enough for my items and came with missing parts. The parcel was open and I was missing screws and fixings. A little bit more pricey than other supplies, so I did expect better quality.

28 November 2024
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi there

I am so sorry to hear there was an issue, please come back to me with your order details so I can of course sort out for you.

Thanks Lauren

Rated 1 out of 5 stars

Not great at all

Not great, my gate lock I brought, you can push a bit harder on gates and the bolt can just slide out and gates will open. I found this out when the wind blew a bit harder one night and found them wide open. Had to look back on security cameras to make sure I locked them.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. I ordered all my door furniture from here and then I called with an odd requested for specific door furniture for a fire door. They deal with my enquiry over the phone and I spoke to someone who knows what they are talking about which was really helpful! Order was emailed across, so I could pay and complete the order! Would use these again without hesitation

8 November 2024
Unprompted review

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