Tradelink Reviews 5,858

•

4.6

Bathroom Supply Shop

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Review summary

Created with AI, based on recent reviews

Considering 1,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from ordering to collection. Reviewers are particularly impressed with the quality of products and the swift delivery services, often noting quick turnaround times for orders and prompt notifications. However, some customers also noted issues with order processing, such as incorrect pickup numbers or orders not being entered into the system, leading to delays. A few other people also felt that delivery times could be inconsistent, with some experiencing long waits for items that were supposed to be delivered to their homes or local stores. There were also instances where staff were unaware of orders upon collection or where items were missing or incorrect, causing frustration.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Order

Users describe positive interactions with order, highlighting quick and easy ordering processes, often with... See more

Product

Reviewers mention positive feedback about product quality and value, with many customers expressing... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent and friendly service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Reviews shaping this summary

We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more

Company replied

Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more

Company replied

Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more

Company replied

Company details

Written by the company

Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.

Written by the company

Contact info

4.6

Excellent

6k reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

May 7, 2026

All was fine

All was fine. When I called into your Balcatta store to pick up the guy on the counter was reluctant to acknowledge me then I said what I came in for he said it hadn’t arrived. Then when I quoted the order number he went off to the back and came out with it. Really confusing. Not good manners.

5 May 2026

Reply from Tradelink

May 8, 2026

We appreciate your feedback and are sorry your pickup experience was not ideal. We'll address the service and communication issues to ensure a smoother process in the future. Thanks for bringing this to our attention.

May 7, 2026

Friendly staff and great communication

5 May 2026

Reply from Tradelink

May 8, 2026

Thanks for the positive feedback! We’re glad you were happy with our friendly team and clear communication. We appreciate your support!

May 7, 2026

Easier to order and quicker delivery…

Easier to order and quicker delivery than I expected

5 May 2026

Reply from Tradelink

May 8, 2026

Thanks for the great feedback! We’re glad the ordering process was easy, and your delivery arrived sooner than expected.

May 7, 2026

I cannot fault the service at Tradelink. The items were ordered online at a good price and delivered quickly to our local store. Everything was made so easy for us including help with loading the heavy items into the car. The choice available is very good and clear photos and descriptions make it simple to select what is required. This is about the tenth time we have bought from Tradelink over the last three years and can recommend them to anyone looking for a good price range over many brands.

28 April 2026

Reply from Tradelink

May 1, 2026

We're happy to hear that you had such a positive experience with our service and selection. It's great to know the online ordering and delivery to your local store was easy for you. We appreciate your continued business and recommendation!

Apr 30, 2026

Good service

28 April 2026

Reply from Tradelink

Apr 30, 2026

We appreciate your positive feedback and are happy to hear you received good service. Thank you for sharing your experience.

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