We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
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Review summary
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
Company replied
Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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I cannot fault the service at Tradelink. The items were ordered online at a good price and delivered quickly to our local store. Everything was made so easy for us including help with loading the heav... See more
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Company details
- Bathroom Supply Shop
- Home improvement shop
- Hot water system supplier
- Plumbers' merchant
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6k reviews
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Ordered 2 shower heads as click and…
Ordered 2 shower heads as click and collect. Received my order super fast.
28 April 2026
Reply from Tradelink
We're happy to hear that you received your click and collect order quickly. Thank you for your positive feedback on our service!
Quick ordering of the product I needed
Quick ordering of the product I needed. Excellent communication.
27 April 2026
Reply from Tradelink
We're happy to hear that you had a quick ordering experience and excellent communication! Thank you for your positive feedback; we appreciate it.
Great communication from the team
Great communication from the team. Product arrived in a timely manner as ordered.
27 April 2026
Reply from Tradelink
We're happy to hear that our team communicated effectively and that your order arrived as expected and on time. Thank you for your positive feedback!
Reply from Tradelink
We're glad you found our salesperson's advice helpful and that you experienced fast delivery! Thank you for your positive feedback; we appreciate it.
Really poor communication from the…
Really poor communication from the team. Didn’t receive any proactive comms regarding the significant delivery delays. Delivery driver was really good though and helped me get the order upstairs.
27 April 2026
Reply from Tradelink
Thanks for your feedback. We’re glad to hear the delivery driver provided a great experience and helped you with your order.
We’d like to clarify that our standard delivery time frame is between 1-10 business days and item was delivered within the allocated timeframe. We recognise that the communication didn’t meet your expectations and will take this on board as we continue to improve our updates and notifications.
Great service as usual
Great service as usual. Product was delayed but I received a call beforehand advising me of the late arrival date.
23 April 2026
Reply from Tradelink
We're happy to hear that you consistently receive great service from us. We appreciate your positive feedback and are glad we could inform you about the product delay.
An easy ordering process and very…
An easy ordering process and very prompt delivery of my click and collect purchase at my local Tradelink store, where the staff were efficient and helpful.
23 April 2026
Reply from Tradelink
We appreciate you taking the time to share your feedback! We're happy to hear that you found ordering easy and your click and collect purchase was delivered promptly with efficient and helpful staff.
Reply from Tradelink
We're glad you had a great experience with our products, prices, and helpful staff! We appreciate you taking the time to leave us feedback.
Online order - store pickup
I ordered the item I required online and paid for it and requested it be sent to a store for pickup. The website was easy to use. I was advised by SMS when the item was ready for pickup. Very good service.
1 April 2026
Reply from Tradelink
We're happy to hear that you found our website easy to use and that you were promptly notified about your order. Thank you for sharing your positive experience with our service.
Smooth experience
The item was reasonably priced and arrived in store in a few days. Pick up was easy. Overall experience was smooth
22 April 2026
Reply from Tradelink
We're happy to hear that you found our item reasonably priced and that the instore pickup process was smooth and easy. Thank you for your positive feedback.
Very professional
Very professional, extremely helpful especially to a total novice like me! No problems with returns due to wrong measurements. Can not praise all of the guys at Tweed Heads enough for their help! Give them all a pay rise !!
22 April 2026
Reply from Tradelink
We're happy to hear that our team at Tweed Heads was so helpful, especially with the returns. We appreciate your kind words and will be sure to share your feedback with them. Thanks for taking the time to leave a review.
Reply from Tradelink
We're happy to hear that you found our services informative and easy to use. Thank you for your positive feedback, we appreciate it.
Reply from Tradelink
We're happy to hear that you received exactly what you needed so quickly and with great service. Thank you for your positive feedback.
Reply from Tradelink
We appreciate you taking the time to share your positive experience with our team; we are so happy to hear it!
Simple online order
Simple online order. Clear communication regarding the order and prompt pick up. Pretty simple.
20 April 2026
Reply from Tradelink
We're happy to hear that you found our online ordering process simple and efficient! We appreciate your positive feedback regarding our clear communication and prompt service.
Ordering was easy and I was notified of…
Ordering was easy and I was notified of the arrival of the product for collection. Collection was efficient with opening hours making the collection easy outside of my own work hours.
30 March 2026
Reply from Tradelink
We appreciate you sharing your feedback! We're happy to hear that you found ordering easy and collection efficient, especially with the convenient opening hours.
My over the phone ordering experience…
My over the phone ordering experience was so good. The team were very helpful. Customer service is what it should be.
7 April 2026
Reply from Tradelink
We're happy to hear that our team provided such helpful service during your phone order. It's great to know our customer service met your expectations. Thanks.
Reply from Tradelink
We're happy to hear that you had a great experience with our service and prices. We appreciate your support for our local business.
Easy to order online and delivered…
Easy to order online and delivered promptly. Thanks!
26 March 2026
Reply from Tradelink
We're happy to hear that ordering was easy and our delivery was prompt. Thank you for your positive feedback.
Quick professional service with a smile.
16 April 2026
Reply from Tradelink
We appreciate your positive feedback and are happy to hear you received quick, professional service. Thank you for sharing your experience.
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