Tradelink Reviews 5,859

•

4.6

Bathroom Supply Shop

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Review summary

Created with AI, based on recent reviews

Considering 1,134 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, professional attitude, and extensive product knowledge. Customers consistently highlight the excellent service, noting the efficiency of the ordering process, quick delivery to stores, and the overall ease of selecting and receiving products. Many also appreciate the quality and value of the products purchased, with clear descriptions and photos making online selection straightforward. However, some customers also noted issues with order processing, including delays in receiving items, incorrect pick-up numbers, and orders not being entered into the system correctly. There were also instances where products took longer than expected to arrive at the store for collection, or staff were initially unaware of an order upon pickup.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often quick, easy,... See more

Product

Users describe positive interactions with product, often highlighting great value, quality, and a good range... See more

Service

Customers consistently note positive experiences with service, often highlighting quick order arrivals,... See more

Delivery service

Customers had positive experiences with delivery service, with many praising quick and prompt delivery, often... See more

Reviews shaping this summary

We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more

Company replied

Used click & collect several times to order in shower heads etc that weren't stocked locally. Delivery was prompt, communication was excellent with phone calls, not just text messages. Service in stor... See more

Company replied

Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more

Company replied

Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more

Company replied

Company details

Written by the company

Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.

Written by the company

Contact info

4.6

Excellent

6k reviews

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19 March 2026

Reply from Tradelink

Mar 23, 2026

We're happy to hear that your purchase arrived reasonably quickly. Thank you for your positive feedback; we appreciate it.

Mar 21, 2026

There was a problem with the handrail…

There was a problem with the handrail originally supplied and the Tradelink team works well to rectify it with a replacement item.

26 February 2026

Reply from Tradelink

Mar 23, 2026

We appreciate your positive review! We are happy to hear that our team was able to resolve the handrail issue by providing a replacement item.

Mar 20, 2026

Above & Beyond Service – Highly Recommend Tradelink!

I had such a great experience with Tradelink Hornsby. I accidentally ordered the wrong item online, and instead of leaving me to sort it out, they actually called me to discuss it and arranged a refund straight away — such proactive and helpful service.

My order arrived quickly, and the whole pick-up process was seamless. I received a text message as soon as it was ready for collection, which made everything really easy and efficient.

On top of that, their range of stock is excellent — plenty of options to choose from.

Genuinely impressed with the customer service and overall experience. I’ll definitely be back!

18 March 2026

Reply from Tradelink

Mar 23, 2026

We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's proactive service and the seamless pick-up process. It's great to know you were impressed with our stock range. Thank you for your feedback; we look forward to seeing you again.

Mar 19, 2026

Slow

Slow, no contact, had to chase up the order with them several days later.

24 February 2026

Reply from Tradelink

Mar 20, 2026

Thank you for your feedback. We’re sorry you needed to follow up on your order. Items are generally available for collection within 1–10 business days, and your order was ready within this timeframe. We appreciate you bringing this to our attention and will work on communicating updates more clearly in future.

Mar 19, 2026

disappointed

I was disappointed that I had to chase up.my own order. They didn't have the items I ordered but contact was not good. They say they were trying to contact me but I had not received any word.

13 March 2026

Reply from Tradelink

Mar 19, 2026

Thank you for your feedback. We’re sorry to hear about your experience and that the communication around your order didn’t meet expectations. It appears there may have been a breakdown in communication, and we understand how frustrating that would be. We appreciate you bringing this to our attention and will review our processes to improve.

Mar 19, 2026

Great service and price

17 March 2026

Reply from Tradelink

Mar 19, 2026

Thank you for your kind feedback! We’re pleased to hear you were happy with the service and pricing, and we appreciate your support.

Mar 18, 2026

Friendly staff

Friendly staff, great communication.

16 March 2026

Reply from Tradelink

Mar 19, 2026

Thank you for taking the time to share your positive experience—we’re happy to hear our team was friendly and communicative!

Mar 18, 2026

Friendly service

Friendly service
Quality product

23 February 2026

Reply from Tradelink

Mar 19, 2026

We're glad you found our service friendly and our product to be of high quality. Thank you for the great feedback!

Mar 17, 2026

TradeLink Albany

TradeLink Albany. Best service. Efficient, knowledgeable Michelle Thanks

17 March 2026

Unprompted review

Reply from Tradelink

Mar 17, 2026

We're happy to hear that you had such a positive experience. We appreciate you mentioning the efficient and knowledgeable service. Thank you!

Mar 15, 2026

Product was good but not for us

Product was good however, not as described received a refund

11 February 2026

Reply from Tradelink

Mar 15, 2026

We appreciate your feedback and are sorry the product wasn't as expected. We're glad you received a refund.

Mar 15, 2026

The product I purchased online matched…

The product I purchased online matched the description and was available for collect quickly

19 February 2026

Reply from Tradelink

Mar 15, 2026

We're happy to hear that the product matched the description online and was ready for collection quickly. Thank you for your positive feedback!

Mar 14, 2026

Courteous great service

19 February 2026

Reply from Tradelink

Mar 15, 2026

Thank you for your response. We appreciate your feedback

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