We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
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Review summary
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Used click & collect several times to order in shower heads etc that weren't stocked locally. Delivery was prompt, communication was excellent with phone calls, not just text messages. Service in stor... See more
Company replied
Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Company details
- Bathroom Supply Shop
- Home improvement shop
- Hot water system supplier
- Plumbers' merchant
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6k reviews
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Reply from Tradelink
We're glad you had a great experience with our staff and product! We appreciate your positive feedback.
underwhelming
Underwhelming on all accounts… product range, customer service interaction etc
12 March 2026
Reply from Tradelink
We appreciate your feedback and regret that your experience was not satisfactory. We will review your comments on our services.
Great communications and short 4 day…
Great communications and short 4 day wait for them to get the goods to my local branch for pickup.
2 April 2026
Reply from Tradelink
We're happy to hear that you had a positive experience with our communications and quick delivery to your local branch. Thank you for your feedback!
Product and delivery
2 April 2026
Reply from Tradelink
We appreciate you sharing your positive experience with our product and delivery.
Great service and a lovely team
Great service and a lovely team at wangara branch .. very happy
2 April 2026
Reply from Tradelink
We appreciate you sharing your positive experience with our team and service. We're very happy you're pleased.
Tradelink Joondalup reciepted my click…
Tradelink Joondalup reciepted my click and collect order without checking that they were the correct items. I called before collecting to ensure it was all ready to go and they still got it wrong. Upon collection I pointed out that a 1200mm shower grate was missing (very easy to see because the box would be atleast 1.2 metres long?) I watched them pretend to search the warehouse for it before they blamed supplier for sending the wrong items and told me my order shouldn’t have been made ready for collection although I called and told them to double check it was correct. Do not waste your time with these clowns they have no common sense and no idea about plumbing.
12 March 2026
Reply from Tradelink
We appreciate you bringing this to our attention. We're sorry your click and collect order wasn't properly fulfilled, and that the shower grate was missing. We'll investigate what occurred with your order to prevent similar issues in the future. Thanks for your feedback.
Great service
1 April 2026
Reply from Tradelink
We appreciate you sharing your positive experience with our great service.
Website was easy
Website was easy, prompt deliver and Belmont staff were prompt and helpful
1 April 2026
Reply from Tradelink
We appreciate you sharing your positive experience with our easy website and prompt delivery. We are happy our staff met your needs.
Excellent
Excellent. Tradelink Echuca advised me to order online because not in stock and deliver to them. All done quickly without fuss. Great work Thanks
1 April 2026
Reply from Tradelink
We're happy to hear that ordering online and delivering to the store worked out so well! We appreciate your positive feedback and are glad everything was done quickly and efficiently. Thanks!
Great purchasing experience
Ordered easily and good communication throughout the process. Help with lifting the heavy item when I collected. Really good experience.
11 March 2026
Reply from Tradelink
We're happy to hear that you found the ordering process easy and appreciated the clear communication. It's great to know our assistance with your heavy item made for a good experience.
Very professional and prompt.
10 March 2026
Reply from Tradelink
We appreciate you taking the time to share your experience, and we are so glad to hear that you were satisfied with our service.
Fantastic service at Tradelink Horsham
We had such a great experience at Tradelink Horsham. Kirstin in the showroom was absolutely wonderful to work with; she made our renovation selections incredibly easy and stress‑free. Her product knowledge, patience, and genuinely helpful approach made all the difference.
If you’re renovating and want someone who really listens and guides you through the options with confidence, ask for Kirstin. Highly recommend!
23 March 2026
Unprompted review
Reply from Tradelink
We're happy to hear that you had a great experience at our Horsham location. It's wonderful to know that our team member's product knowledge and helpful approach made your renovation selections easy. We appreciate your recommendation!
Reply from Tradelink
Thank you for your kind feedback, we’re glad you had a great experience with Tradelink.
Reply from Tradelink
We appreciate your feedback and are glad our team could help, even though the items arrived late.
Reply from Tradelink
We appreciate your positive feedback! It's wonderful to know our customer service and knowledgeable team met your expectations.
Good service
25 March 2026
Reply from Tradelink
We’re really pleased to hear you received great service our team takes pride in providing helpful and reliable support, so it’s always wonderful to know it’s appreciated.
Easy to use
Easy to use, provided numerous reminder emails to collect products from local store, but staff were unaware of my order upon collection. I was unable to collect items from nearest store as no staff had a forklift license to bring stock down from racking. Having said that, staff were helpful, patient and delivered items 3 days later.
21 February 2026
Reply from Tradelink
We appreciate your feedback. We're glad the reminders were helpful. We're sorry the store staff wasn't initially aware of your order and about the forklift issue, but happy they were helpful and delivered the items.
Reply from Tradelink
We're happy to hear that you received excellent service. Thank you for taking the time to share your positive delivery experience with us!
Reply from Tradelink
We're happy to hear that ordering was easy and delivery was quick! Thank you for your positive feedback; we appreciate it.
You asked too quickly i haven’t…
You asked too quickly i haven’t received my order yet, the ordering on line was easy.
Thank you
23 March 2026
Reply from Tradelink
We appreciate your feedback and are glad the online ordering was easy. We apologize if we inquired too soon, and hope you enjoy your order!
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