Williams Trade Only Plumbing Reviews 

2,031
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, often going above and beyond to assist. The overall service is frequently highlighted as excellent, with many appreciating the professional, personable, and hassle-free approach to their needs. People also value the reasonable and competitive pricing, alongside a wide selection of quality products that are readily available. Furthermore, the delivery service receives high praise for being fast, efficient, and reliable, with drivers consistently noted for their helpfulness and punctuality.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, first-class,... See more

Product

Reviewers mention positive feedback about product quality and selection, often finding what they need in... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting good, fair, and... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of Tradeonly for over 15 years and have always found the staff to be friendly, helpful and efficient. I have used many branches but am a regular at both Gosport and Fareham and... See more

Rated 5 out of 5 stars

One of the best plumbing suppliers with reasonable price, all the staffs from any branch very helpful and proactive. The best thing i like there is you can grab anything you require from the shelves.... See more

Rated 5 out of 5 stars

I have used this company for several years now. Staff inside the shop are extremly helpfull and accommodating The driver Ryan never lets me down on time keeping for my deliveries and is very f4end... See more

Company replied

Rated 5 out of 5 stars

The Luton branch is very good, Customer service is perfect everytime, the team is helpful. Not only that... Delivery driver always on-time and extremely helpful which is also good. The staff a... See more


Company details

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Written by the company

Founded by Mick Williams in 1972, we were a traditional local independent merchants for many years. Recently, the combination of great prices and the best products backed up by exceptional service has catapulted us forwards to become a major regional independent and one of the fastest growing merchants in the UK. Whilst other merchants may offer a confusing mess of price lists and discounts, we simply publish our best trade price, and charge the same price to every trade customer. If we get a deal from a manufacturer, then it is available to all our customers. All we ask is that, if we don’t know you, you are patient whilst we verify your trade status, as we do not deal with retail customers. Give our awesome online service a try - www.tradeonlyplumbing.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,031)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best heating merchants

Out of the merchants I only choose Williams. They always go out of there way to get you what you need. I like how 90% of stock is pick or mix style not having to await staff to get things for you. When you can see things you can pick up things you may of forgotten is this wasnt the case. The delivery I’m I’m stuck and the driver is free they’ll send as little as a pack of rad valves to me, the same day, even the point of a decent size coffee not a vending machine 1 gulp and gone, a decent size goes along way, the fact they only serve the trade helps with keeping waiting times down at the till, Williams being luton is a massive benefit to me, I don’t dread going to the suppliers when I do go there, and I’ll only go elsewhere where in a emergency, when Williams have gone above and beyond but still are unable to assist, of which rarely ever happens. I hope Williams luton is here to stay because my next nearest branch is to far away to commute to the amount of time I visit.

29 September 2025
Rated 5 out of 5 stars

Used this company in Christchurch for…

Used this company in Christchurch for the first time. Having been in the building trade for 40 years I’ve never met a more professional and personable company. Extremely helpful with purchase and the delivery driver was equally helpful. 10/10

25 September 2025
Unprompted review
Rated 5 out of 5 stars

The Luton branch is very good

The Luton branch is very good, Customer service is perfect everytime, the team is helpful. Not only that...

Delivery driver always on-time and extremely helpful which is also good.

The staff are always on hand to help you aswell.

Arthur@StorkPlumbing

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

I have been a customer of Tradeonly for over 15 years and have always found the staff to be friendly, helpful and efficient. I have used many branches but am a regular at both Gosport and Fareham and have nothing but praise for the staff at both outlets. Many of them have become friends over the years and have gone above and beyond to ensure my needs are met as a customer. Highly recommend!

1 September 2025

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