I have been a customer of Tradeonly for over 15 years and have always found the staff to be friendly, helpful and efficient. I have used many branches but am a regular at both Gosport and Fareham and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the best plumbing suppliers with reasonable price, all the staffs from any branch very helpful and proactive. The best thing i like there is you can grab anything you require from the shelves.... See more
I have used this company for several years now. Staff inside the shop are extremly helpfull and accommodating The driver Ryan never lets me down on time keeping for my deliveries and is very f4end... See more
Company replied
The Luton branch is very good, Customer service is perfect everytime, the team is helpful. Not only that... Delivery driver always on-time and extremely helpful which is also good. The staff a... See more
Company details
- #10 of 52 best companies in Plumbers' merchant
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- #23 of 95 best companies in Tool shop
- #6 of 27 best companies in Water Filter Supplier
- #2 of 12 best companies in Water Pump Supplier
- #4 of 19 best companies in Water softening equipment supplier
- #2 of 4 best companies in Water works equipment supplier
Written by the company
Founded by Mick Williams in 1972, we were a traditional local independent merchants for many years. Recently, the combination of great prices and the best products backed up by exceptional service has catapulted us forwards to become a major regional independent and one of the fastest growing merchants in the UK. Whilst other merchants may offer a confusing mess of price lists and discounts, we simply publish our best trade price, and charge the same price to every trade customer. If we get a deal from a manufacturer, then it is available to all our customers. All we ask is that, if we don’t know you, you are patient whilst we verify your trade status, as we do not deal with retail customers. Give our awesome online service a try - www.tradeonlyplumbing.co.uk
Contact info
Unit 13-19 Standard Way, PO16 8XB, Fareham, United Kingdom
- 01329226501
- sales@tradeonlyplumbing.co.uk
- tradeonlyplumbing.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Guys made it easy to order over the…
Guys made it easy to order over the phone, saved me some money by telling me about deals. Delivered on time, no problems.
30 June 2025
Reply from Williams Trade Only Plumbing
Great feedback for our team, thankyou
Ashford Branch
Steve at Ashford always spot on with deliveries, and Dan in the shop always happy to help.
7 July 2025
Unprompted review
Reply from Williams Trade Only Plumbing
Thankyou for the feedback its always good to hear great things about our colleagues
Great group of guys & cheerful
The staff were very helpful and sorted what I needed to fix the issue I had
18 June 2025
Reply from Williams Trade Only Plumbing
This is great feedback, glad we could help
Great company to deal with
I love dealing with this company, so easy to get deliveries quick and efficiently with a high level of accuracy.
9 June 2025
Reply from Williams Trade Only Plumbing
Quick and efficient - that's how we like it! Thanks for the review Ben
Excellent service
Had one of the new valves leak, I had a replacement within a couple of hours. Excellent service
27 May 2025
Reply from Williams Trade Only Plumbing
Great to hear we responded rapidly to your issue - thanks for the review!
Reply from Williams Trade Only Plumbing
Brilliant review! Thank you
Rothenberger pro blow torch ,very good…
Rothenberger pro blow torch ,very good price and was delivered quickly
7 May 2025
Reply from Williams Trade Only Plumbing
Thanks for the feedback Anthony - glad to hear the blow torch was a good buy!
The after sales service was excellent
The after sales service was excellent. Our customer was issued with the wrong boiler warranty and Russell was able to rectify this for us.
19 May 2025
Unprompted review
Reply from Williams Trade Only Plumbing
Great to hear Russell was on the case and fixed the warranty concern asap - thanks for the feedback!
Most helpful merchant going
Most helpful merchant going. Williams High Wycombe always happy to help and done with a smile.
25 April 2025
Unprompted review
Reply from Williams Trade Only Plumbing
Glad you like our smile Sam! Thanks for the review :-D
A well organised professional service…
A well organised professional service delivery driver very helpful
27 March 2025
Reply from Williams Trade Only Plumbing
Great feedback, its great to hear our delivery drivers are very helpful - Thank you
Great service
Easy transaction, great service, lightning quick delivery - highly recommend
21 March 2025
Reply from Williams Trade Only Plumbing
Thanks for the great review!
Christchurch Williams always great service
Christchurch Williams always give excellent service going the extra mile with excellent friendly Service
21 March 2025
Reply from Williams Trade Only Plumbing
Lovely review and great to hear our team in Christchurch are going the extra mile! Thank you.
Reply from Williams Trade Only Plumbing
Great to hear - thanks for the review!
Reply from Williams Trade Only Plumbing
Thank you for the review - it's great to have feedback on our friendly staff.
3rd delayed delivery of boilers in 3…
3rd delayed delivery of boilers in 3 months. Each has been at least 24hrs. No feedback as to when to expect and when phoned to ask. Told 9.30 then 11 then 11.58 then 12.40 sort it out. You used to be such a friendly quality firm. But I'm being forced to find an alternative as I am also trying to run a tightly scheduled business.
Re reply.
As you'll be aware the knock on effect of failed delivery within an expected time frame, results in significant loss of income and lots of rescheduling customer workload. The courier literally laughed, telling me they are the cheapest option because theyre fairly rubbish. Your choice as a company in how you want your end user outcome, but id consider reviewing your choices if you want to continue customer loyalty.
14 March 2025
Unprompted review
Reply from Williams Trade Only Plumbing
Hi Damien, thank you for the feedback, we are sorry to hear this however have sent you a request for some more information so we can investigate further , many thanks Penny
Thankyou for the further information, I can see your deliveries fall into an area where we use a courier partner to supply goods, please be assured we have escalated your concerns to them as we still wish to provide a fantastic customer experience. We do apologise for any inconvenience caused.
Reply from Williams Trade Only Plumbing
Hi Sebastian, thankyou for the feedback, I have emailed you separately regarding some more feedback as we are keen to understand more Regards Penny
Go the extra mile
Always helpful and go the extra mile to make sure the customer is always the priority.
25 February 2025
Reply from Williams Trade Only Plumbing
Thankyou for the great review, its lovely to get get good feedback
Reply from Williams Trade Only Plumbing
Thankyou , we will ensure our colleagues at Maidstone get this
Reply from Williams Trade Only Plumbing
Thankyou for the great feedback, always appreciated
Enfield Branch
I like to find all the staff at Williams & Co (Waye , Franco, Anna) for their professionalism and support for the last eight years that I'll be with them. They are always on hand to help and go above and beyond to support small heating and plumbing businesses like myself..
Also like to give a thanks to the company that helped me when I had my tools stolen from myself, Williams have a support for tradesmen who have an account with them in an event of tool theft. This really got me out of a sticky situation . So once again, big thank you and keep up keeping Williams competitive in these hard times all the best..
1 March 2025
Unprompted review
Reply from Williams Trade Only Plumbing
Thankyou for the feedback, it really is appreciated, we are glad our Tool Angel service has been of use to you and we were able to help
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