Traders Connect Reviews 352

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, friendliness, and efficiency in resolving issues. Many people appreciate the quick response times and the ease of getting assistance from knowledgeable human agents. The user experience is frequently described as straightforward, with an intuitive interface and easy setup, making the platform accessible even for beginners. However, some customers reported dissatisfaction with the service, citing instances where they received incorrect information from support staff or experienced delays in receiving refunds. A few other people also felt that the service was unreliable at times, particularly regarding trade copying functionality, and some were unhappy with the company's decision to drop MT4/5 support with short notice.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the clean, intuitive UI and... See more

Service

Consumers find service to be ambiguous, with some praising it as reliable, fast, and offering excellent... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the support team for their quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

iv been using their service for good few months now and its nothing short of brilliant. Its hassle free, great UI, great customer service (they ping you back by name, which is sweet) Most important... See more

Rated 5 out of 5 stars

I was using Traders Connect for months until MT4 and MT5 was removed, and had to try and find an alternative. Which i did, but the UI etc are terrible on the others (in my opinion). It's super... See more

Rated 5 out of 5 stars

The customer service team is awesome. If I have any issues, I always feel confident in reaching out. Though, most times the information is already available on YouTube or the rest, but I'm the typ... See more

Rated 5 out of 5 stars

Excellent company and excellent product. The copier works exactly as it should, with an array of settings to customise to your exact needs. For a copy trading beginner, the videos are brilliant, clear... See more


Company details

  1. Software company

Written by the company

Traders Connect is the leading Trade Copier on the market. Built on the latest cloud technology, our platform is designed for speed and scale, allowing us to grow, all while maintaining near instant execution speeds. We're constantly adding new features, and we welcome all users to provide feedback via Live Chat or our Feature Request option. We are here for you, the user, we're building our platform to serve you and your trading. On average our platform executes trades in under 40ms , this includes broker communication, something unheard of in this industry. Being built on the latest cloud technology makes us fast, reliable, and ready to handle any load. Our team can easily scale our platform to meet demand. If you ever need support, our team are available day and night via live chat or Telegram, open from 07:00 to 22:00 (GMT) we are always happy to help. Head on over and give us a try, we're sure you'll be pleased!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

352 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Support is great

Support is great. Provides all the features that allow me to focus on executing my system without the headaches that come with for prop firms and my own personal account.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Love Traders Connect

Love Traders Connect. I used to use another copier and even though it was bought and paid for a good few years ago, I have stopped using it as I find Traders Connect so superb in so many ways. like how it works (do not need to load software on the VPS) to its accuracy and intuitive and rapid set up as well as ability to make quick changes.

Customer support is also excellent

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I've used over 10 accounts,

I've used over 10 accounts,

for approximately 7 months consecutively.

Only twice did the accounts fail to connect automatically.

However, customer service assisted with the connection, and it was completed on the same day.

Currently, I'm very satisfied with the service; it's a leading brand in the industry.

The accuracy rate of my order placements has been consistently high over the past seven months.

Currently, my personal accuracy is approximately 99.99~100%.

It's far superior to other order placement service providers.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Product, phenomenal Support!

Amazing product, runs incredibly smoothly and has very detailed and helpful insights and logs which most other copiers don't do.

Besides this their support is absolutely unmatched, not just in terms of speed but also quality!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Best copier online.

Hey guys, I've used tradersconnect for a few months and it's been good. Even when there has been some small challenges, the support team has been quick.

The tool works very good, and it's especially easy to use. All online, the support is fast. I usually handle the tool through my phone, it really is convenient.

I write this review to thank everyone at the team and Gary who are doing an amazing job, I recently had to solve something with support and it was very very fast and SOLVED.

Thank you and I recommend it to everybody

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Support is giving me the run around for my money

I requested a refund because I subscribed to use a specific feature but realised they don't have it. So I requested a refund and it's been almost a week now and support is just shafting me around

UPDATE

Oh come on no need to feign ignorance. You very much do have a user with my exact names on your database. I have written to and been going back and forth via email to your staff support Griff since December 17 2025.

This review will be updated once my refund is processed.

UPDATE

Gary has resolved the issue for which I'm grateful.

15 December 2025
Unprompted review
Traders Connect logo

Reply from Traders Connect

Hi Ban,

We have no users in our platform with your name, all approved refunds are processed very quickly, it's possible you have not come through to the correct support channels, or your review is for the wrong company.

We have requested your information through Trustpilot, please provide your details so we can assist.

Rated 5 out of 5 stars

The customer service team is awesome

The customer service team is awesome.

If I have any issues, I always feel confident in reaching out. Though, most times the information is already available on YouTube or the rest, but I'm the type of person that prefers chatting my way through problems. They are awesome.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Copier !!!!

I was struggling to execute the same price on my live & funded accounts
i was using multiple tabs it's okay if you are at home and have your laptop. but a nightmare if you do it from your phone. So Traders connect helpt me link my live to my funned accounts and it works perfect you can even adjust risk per account. and the customer support is very helpfull thanks for your help Griff :)

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Trade copying with Traders Connect

Trade copying my prop firm accounts has been extremely profitable with Traders Connect. I'm multiplying my profits everyday. Today I had a technical issue, I contacted support, Griff was able to help me resolve the issue quickly before my trading session began. This company is awesome.

15 December 2025
Unprompted review

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