Tradify Reviews 503

The app streamlines the process from quoting to completing the work to getting paid making everything a lot easier.

I have been using the Tradify platform for over three years, and up until recently, I loved it. However, in the last six months, my experience has changed, and I’ve found the support to be lacking. While I understand that my business operations are not cookie-cutter, there are several important functions that the platform lacks:
Contact Management: You cannot add multiple contacts for accounts or purchasing operations; everything must go into one field. This means everyone in my customers' businesses receives service reports, invoices, and booking reminders, which can be annoying when I forget to remove unnecessary email addresses.

Payment Processing: Tradify requires you to use their card merchant facility, preventing the use of more cost-effective platforms like Stripe or Square that I already have in place.

App Limitations: Many essential functions are inaccessible via the app. This means I still need to carry a computer to access various features, which is inconvenient.

Web-Based Issues: Since the platform is web-based, it struggles in areas with low network service, such as basements, making it difficult to save pictures and access necessary functions.

Customer Service: Most importantly, the customer service team seems indifferent to resolving issues. Their attitude is frustrating—it's reminiscent of dealing with a phone company.

Overall, I hope Tradify can address these concerns because I believe it has the potential to be a great tool for my business.

Think the biggest tick from me is working one on one with Albert, makes learning part enjoyable and is more than patient with me. Tradify as a platform is simply a game change I couldn’t live with out it now !

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The service I recieve from Tradify is excellent for the most part. I have sent over feedback on several occasions and they often respond.

The service like others has its ups and downs, especially after todays outage, but they were quick to rectify this after the sevice did have an outage.

I have been using this software for a couple of years now and will continue to do so

Training session was helpful and the lady was extremely knowledgeable. Excellent so far. Mandy
On Demand Plumbing and Heating Ltd

The pace and content of the training today was perfect. Chanice was keen to understand what I needed from the training and took me through each aspect of at the level that was right for me.

She used her vast experience to guide me through setting up a job and provided me with insights as to how this linked with other aspects of Tradify.

Great app for small business.
Fair priced.
Very helpful customer service from Kristine Bartolata.
Highly recommend when you want to level up your business.

Sol was an absolute legend, he explained everything so well and we both feel really confident going forwards with Tradify. He is incredibly knowledgeable and super friendly, we can’t wait for our next meeting with Sol! :)

A absolute must for any small business to have this platform the integrations are brilliant. The Support from the team at Tradify has been absolutely exemplary especially Hayden they check in constantly with you to see if they can help explain anything - there is a lot of information to take on, however, I can see already the value and increase in business for our business Well done Tradify !

The support you receive from Tradify is absolutely unmatched. Any time I’ve needed help, their team has been quick to respond, friendly, and genuinely committed to sorting things out. The software itself is easy to use and makes managing jobs, quotes, and invoices a breeze — but it’s the customer support that really sets them apart. Highly recommend

Tradify is easy to use and comprehensive. The training we received from Hayden was really thorough, plus the ongoing support and communication is very helpful.

Great platform, a real one stop shop for our business, from enquiry to job management, from placing orders with suppliers to invoicing clients. Heaps of other features to make our life easier too. And, let's not forget the awesome customer/tech support one can expect from the Tradify team.

I downloaded the free app to use the free trial my only regret was not using it sooner, I am now running my entire business through tradify and having more spare time than ever, looking back a job thats been quoted a month ago I can get kit ordered without any expensive mistakes and invoices are sent the same day of job completion, what more can you want?!

We have just signed up and finished training. Both setting up and zoom training was really easy and would recommend to companies alike. So far so good, app seems easy to navigate and use.

Wouldn't be without it! Almost a year using Tradify now. Great for tracking and scheduling jobs, and keeping track of enquiries. We find the Timesheet report and Job financial reports very useful for tracking time and costings. Support team are super helpful

Tradify is an excellent one stop solution to running a construction business.
- essential to input all your ‘works’ data.

Everything you could possibly need to make running your business easier and less stressful, all in one place!

I had very details and valuable training, with professional, which helped me to create enquiries, job and schedule it, and also quote, invoice in one go

I was on the hunt for a good booking management system that would work well with my chimney sweep business. I found Tradify, which looked like a perfect match! I used it for a couple of years, then had a case of FOMO from there competitor Servicem8 so switched for one season and regretted it very quickly! I couldn’t wait to slow done with work and get the chance to return to Tradify, which I did a few months ago and haven’t looked back!
Changing then changing back really made me appreciate all the features that work so well for me in Tradify and my ability to run my chimney sweep business so seamlessly. I love the customisable colour system in job status’s. I also really like that I can send invoices as drafts to xero that align with the xero invoice numbering. I also really appreciate being able to click through on a clients number on Tradify and it takes me to my phones text message app to text from, rather than an in house payable txt system that’s locked in servicem8. Tradify really suits my business so much better. The pricing is right, and support is good. Not that I’ve needed much of that. I would recommend it to any tradie looking to use a booking management system that’s straight forward and user friendly

Great software for our service company - Thanks!!