TRAINFITNESS Reviews 

681
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff, noting that tutors provide clear guidance, answer questions quickly, and make the entire learning process engaging and enjoyable. Learners highlight that the programs are comprehensive, well-structured, and flexible, allowing individuals to study at their own pace and easily fit coursework around full-time jobs and personal commitments. Some reviewers were not happy with minor aspects, mentioning that remote learning can sometimes feel isolating, course assessments might seem a bit overwhelming initially, or unexpected hurdles like needing extensions can cause minor setbacks.

What people talk about most

Staff

People report positive experiences with staff, highlighting that tutors, coaches, and assessors are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Reviewers mention positive feedback about customer service, noting that the team is very quick, helpful, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently knowledgeable,... See more

Product

Clients share positive opinions on product, noting that the online material is comprehensive, very useful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just completed my Indoor Cycling Instructor Training. I'd definitely recommend Train Fitness. Not only is the information in bite size chunks, you have supporting videos. Support is there in te... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Excellent course. It’s been hard work, and takes commitment, but definitely worth it. The course content is fantastic! In-depth, current and very interesting. I’ve just finished the woman’s heal... See more

Rated 5 out of 5 stars

Brilliant course. I'm really grateful for the help from the coaches who answered my questions and supported me. It was a comprehensive course, very well laid out and full of really interesting inform... See more


Company details

  1. Fitness and nutrition
  2. also in
  3. Vocational school

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

681 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(681)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you SO much Ben, and all at Trainfitness

I have had the most incredible experience with TrainFitness and more specifically, with our in-person tutor - Ben. The support he has provided whilst creating such a safe, positive space is unmatched, but with that his knowledge is astounding.
Learning something new could easily have been so overwhelming, but Ben, along with my group were all so encouraging but provide such useful and insightful feedback every step of the way - its really made me believe I might be able to do this as a career for real! Thank you Ben, so, SO much, and thank you Trainfitness.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Truly excellent in person learning course with Ben

The course was exactly what I needed. I tried distance learning first but found the material and criteria for passing too nuanced to be able to complete at home, so i switched to the in person course. Ben was thoroughly excellent at explaining the nuances. He was friendly, knowledgable and professional, he genuinely made the whole two weeks so enjoyable and the classroom learning was such great fun. Ben installed such a great atmosphere everyone relaxed really quickly and is a real asset to the train fitness brand.

The location was great for the learning and practicals as it had everything needed to meet all the marking criteria quite easily. I think this is one of the drawbacks of the distance learning as it wouldn't have been possible in most other gyms which is a slight problem with the distance learning. Any one who did the distance would need access to a well kitted out gym and people with time to re-do any practicals. However, doing the in person and working with similar minded people helped build my confidence in delivery and what I would need to do, as i don't come from a fitness industry background.

I would not hesitate to recommend Ben to anyone. He's genuinely amazing.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

TRAINFITNESS made it simple...

TRAINFITNESS made it simple to study from home for my qualifications whilst life was non-stop - I was on maternity leave when I started and went back to work full time half way through studying. The course was really easily laid out online, and the e-classes were super helpful. I haven't got enough good things to say about the support I had from Rob, Ben and Katie, and Radek and the Learner Support team were also super quick in getting back to me.
I'm now a qualified L3 PT with specialism in Ante&Post Natal, Circuit Training and a BodyFX Coach, setting me up for a whole new career that fits around my family.
I would recommend TRAINFITNESS to anyone looking to get in to a career in fitness.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

WON'T STOP HARASSING ME TO SIGN UP

I was interested in signing up for their PT course, and expected a downloadable brochure to be sent via text or E-mail.

Instead, I have been bombarded with phone calls and voice messages asking me to call. Even after blocking the number, they're still able to keep leaving voice messages, asking me to call back and sign up for their desperately overrated PT course.

3 December 2025
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

Hi Theo,

I see you inquired with us on the 1st December and were sent a brochure on that day. If you didn't get it, please check your junk folder as they sometime go in there.

We always respect people's privacy and now that you've notified us you don't want to be contacted, we have removed your information from our database.

Thanks for letting us know.

Rated 5 out of 5 stars

Competent, fun and friendly

Really welcoming environment and tutors. Ben is really fun, supporting and competent.
I was really anxious before I started and the team and support helped me feel confident I am at the right place to Keep learning and growing.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Level 2&3 experience

Having completed my level 2 and 3 qualifications in person with train fitness, I cannot recommend this experience more highly and I am so glad I chose the in person option. The online learning is well structured and clear but the in person sessions have brought the material to life and I am finishing feeling confident in the toolkit I have developed over the last two weeks. My tutor Ben is incredibly caring, reassuring and let's his personality shine in his teaching which helps make the two weeks straight of learning really fun and engaging. I have felt very well supported by Ben and Kate, it's so clear they are not only exceptionally knowledgeable and experienced but also really care. It has been such a fun two weeks learning with a lovely diverse group and I'm really going to miss the whole group. To anyone worried about the assessments let me reassure you that Ben and the team are so experienced and know exactly how to coach you through them. It's a supportive learning environment where we all help eachother grow. Thank you for a fantastic experience which has made me excited for the next step in this journey!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing. Don’t hesitate to book on.

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence building. Ben is an incredible tutor and I’m so grateful for his teaching and support. If you’re choosing between any PT courses, choose this one!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience on in-person L2 and L3 Personal trainer course

I had such a great experience with our tutor, Ben, at TrainFitness. From the first minute we met he was so welcoming and accommodating to myself and my classmates. He made the course fun and engaging. A classmate and myself commented how much we enjoyed the sessions because of Ben's teaching style.
Ben gave a through breakdown of all the course material and showed a lot of kindness and patience even when bombarded with a lot of questions.

Ben was attentive to everyones needs and knew how to bring the best out of all of us.

I also want to thank Rose, Paul and Richard for their guidance on this course.
Anyone thinking of signing up to do the course should do so immediately, you won't regret it!

22 September 2025
Rated 5 out of 5 stars

Highly Recommend!

I’ve had the time of my life with TrainFitness over the past few months. They’ve been incredibly supportive throughout my learning, and every member of staff I’ve interacted with—in person, over the phone, or by email—has been friendly, professional, and caring.

For anyone looking to gain expert knowledge in a warm, encouraging environment where you’ll be pushed, challenged, and celebrated, this is the course for you. I now feel confident, technically skilled, and ready to start helping others. I couldn’t recommend them highly enough.

I’m currently completing my Level 2 Gym Instructor qualification and working toward my Level 3 Personal Trainer certification (T3 HIIT assessment completed). I’m doing my theory online and practical sessions in person, and it’s been an amazing experience. The teachers—Kate and Ben—are incredibly knowledgeable and supportive, creating a safe and inspiring space for everyone.

Every time I’ve had a question about the online theory, the support team has replied promptly and helpfully. For future courses, I probably won’t even bother looking anywhere else!

1 November 2025
Rated 5 out of 5 stars

Great support for distance learners!

Currently finishing off my PT Strength and Conditioning Diploma. As a distance learner I have relied on the learner support team to guide me through the course material/assessments, who have been very responsive via telephone and email. Special mention to Mr Rob Barraclough who is very professional/knowledgeable and makes you feel at ease over the phone.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Two positive and supportive weeks learning

I have absolutely no regrets in my decision to complete my PT course with TrainFitness – from the initial research phase, right through to attending the course in person I have felt supported and valued throughout.

I had a lot of questions initially and the sales team were amazing in answering all my questions without me feeling pressured to commit to the course beforehand like with other companies.

When attending the in person course I was feeling a little nervous naturally beforehand, but our instructor Ben immediately erased any worries or concerns and made sure that this continued right through the Gym Instructor course into the Personal trainer element. Ben allowed us to truly be ourselves and find our own authentic way of coaching without any judgement. Ben’s feedback was invaluable, and he has an incredible capacity to adapt his teaching or approaches of supporting to meet each person he was training which made the experience feel so personalised…not to mention how fun and lighthearted he was able to make learning such heavy amounts of information – we always felt positive and upbeat despite needing to cover a lot of learning and detail.

Thank you so much for everything Ben – it’s been an absolute pleasure to learn from you and I will hold onto so many pointers and tips you shared with us into my future career 🙂 THANK YOU!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience on in-person L2 + L3 course in London…

Attended the L2 + L3 course in London in October. Our main instructor/ assessor was Ben, with Katie covering the T3 group training class.

I'm an older learner (a retired financial services professional looking for a second career in something I'm passionate about). I also don't have the physique of a stereotypical PT and was really worried about how I would fit in / be judged. The whole environment of the course could not have been more supportive. Ben made a real point of ensuring that all of us felt free to be ourselves, to recognise the unique value we could each bring as a coach and to find out our coaching style - whilst also guiding us to learn to adapt it to meet individual client needs. Katie took the same approach when teaching the group training session. We were also encouraged to learn from each other. Everyone in our group had very different training histories and passions and the different perspectives offered added knowledge beyond the course materials. It was a brilliantly supportive group with everyone willing each other on to perform at their best. With significant time on the gym floor practicing on one another we really got to put our skills into practice before the assessments.

When I first looked at the course materials and saw the level of assessments it looked quite daunting - but the in-person coaches (and the excellent on-line materials) really guided us through the content and the assessments.

Ive had a thoroughly enjoyable two weeks and am really feeling quite motivated about getting stuck in as a PT. I also feel l've made some great new friends in my new industry as all learners really supported each other through the process.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

I am still on the level 3 in person…

I am still on the level 3 in person online modules. When i was asked to go to Buzz gym Cannon street for my LAP, i was a bit nervous because i didn't know who my tutor was going to be. But the when i met Ben at the reception, he said to me "Anderson everything is going to be fine, will guide you in such a way that by the end of this LAP you would understand everything. The knowledge he impacted on me has help and i will apply the when i start my journey as a personal trainer.
I would like to use this opportunity to thank Ben for guiding us all especially me throughout the LAP.

16 October 2025
Unprompted review
Rated 4 out of 5 stars

Studying the live virtual course

I’m studying the live virtual course, for the Master Diploma and have so far completed and passed the Fitness Instructor and level 3 PT.

Superb course content, really interesting, and extremely in-depth. You do need discipline to focus and get through the material, don’t be mistaken thinking it is the same as having live tutors to guide you through all the material.

I’ve had a few glitches with the app and uploading videos was a bit of a nightmare if I’m honest. It added a stress element non of us needed. Another option for loading/sending these would have been great, but we were told there are no other ways of sending the videos, which is a real shame. All of the students in my group had the same issues (we communicated with each other) but we were all individually told no one else had a problem, that was a little frustrating. If there had been more clarity here and another reliable option was given for sending our assessment videos, it would of made my experience 5*

The tutor for our live weekends and assessments was amazing. Really helpful, guided us well and ensured we knew how to navigate the supporting paperwork. Really enjoyed the live weekends, thank you.

The assessors for the final, live, PT assessment were also fantastic. That was an awesome weekend. Of course we were all nervous, but our tutor was as supportive as ever, and the assessors were so friendly. They all made sure we understood the structure of the weekend. They reassured and encouraged us every step of the way, just superb!

I’m looking forward to continuing my studies with TRAINFITNESS and thanks to my current tutor I have a clear idea of which element to study next and how to progress. I’m really hoping my next tutor is as supportive and clear with their guidance.

If you are serious about gaining qualifications in this field, and have the discipline to study remotely, I would absolutely recommend this company.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Distance study Flexibility

Distance study Flexibility

I pursued my course while I was in Saudi Arabia. The format of the course allowed me to study anytime and I even did my practical assessments while I was there.
However, I wanted to experience an in-person element when I travelled back home to London and the team was so accommodating and found me a suitable date immediately.
Extremely impressed by their system and versatility.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Ben brings energy, expertise, and encouragement to in-person learning at TrainFitness

I’ve had such a fantastic experience with our tutor, Ben. He made the entire learning journey genuinely enjoyable (fun)—especially during those moments when confidence dips and you’re navigating something new. His great sense of humour, understanding approach, and deep knowledge made a real difference.

Ben is energetic, personable, and brings a passion to in-person learning. After doing online sessions, having him in the room was a breath of fresh air. He truly injects enthusiasm into learning how to support people through their fitness journey.

Thank you, Ben—I’d absolutely recommend the in-person learning option to anyone.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I'm so happy I chose Train Fitness and even happier I met Ben

I've almost finished my Level 3 in-person PT course at Train Fitness. It's been so much fun, I'm sad it's almost over! My tutor Ben has been nothing short of sensational. He's so knowledgeable, so funny, so enaging and makes the coursework so much more digestible and accessible for all different types of people and their learning styles. I'm so thrilled to have met him and to be learning from someone who is so invested in helping us reach our full potential.

19 September 2025
Unprompted review

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