Literally the best addition to my coaching stack this year. Managing 40+ clients on spreadsheets was leading straight to burnout. Trainerize centralized all my programming, macro tracking, and client... See more
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See what reviewers are saying
Good app, the library is an absolute joke though. Just trying to put basic beginner level exercises is impossible. Make it way too overcomplicated. Just simply trying to put a hamstring stretch no... See more
Trainerize is one of if not the best Trainer online app there is. everything you need is right in the app and rarely need to outsource for help. IT would be nice to see a little more business features... See more
I've been using this app for a few years now. It was simple enough to get the job done, but now there are a ton of bugs. I tried contacting the company to let them know in depth what is happening. The... See more
Company details
Written by the company
ABC Trainerize is an online coaching software to help you engage members and grow your personal training revenues. Trusted by 250,000 fitness coaches and 40,000 fitness businesses worldwide. Get online today with ABC Trainerize. Try it 30 days free. Take your members online with workouts, on-demand classes, in-app messaging, progress tracking, group training and more! ABC Trainerize engages and inspires your community with virtual access to your coaching and your studio.
Contact info
1250 Homer St, V6B1C6, Vancouver, Canada
- 1-800-998-6439
- help@trainerize.com
- trainerize.com
3.3
Average
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Tremendous Resource …
Trainerize is a tremendous tool for wellness professionals to start, build and scale their businesses.
16 August 2024
Need Help and Not Recieving
The program is still difficult to navigate and use and I am not receiving the help that I need to build my business and make profit.
16 August 2024
If I could directly upload vertical…
If I could directly upload vertical format videos to Trainerize without first having to upload them to YouTube, I would give you a five star rating. I literally have thousands of vertical format videos that have to go through the time consuming process of uploading to YouTube.
17 August 2024
Best of the best
Amazing program, app, everything. Customer service! I love everything. Id like helping trainerize as much as I can thou. I love everything that the team does!
16 August 2024
I placed a custom branded app 8 Months…
I placed a custom branded app 8 Months ago and was told it was a 2 week wait…. 8 months later and still haven’t received it, tried to contact customer service and no reply or no refund
22 August 2024
Unprompted review
Unprofessional trainer
Hired trainer for weight loss / toning. The trainer told me she could help me. Upon receiving her program I requested a refund within a few days. Her technique and ability was like a beginner. Trainer should not offer training, had to dispute with my bank. She sent profile pics into my bank when filing the dispute. I called Trainerize, but never received a response. How unprofessional?
26 June 2024
Unprompted review
Reply from ABC Trainerize
Hi Sogolearn,
Thank you for reaching out, and we apologize for any inconvenience you experienced. ABC Trainerize is a platform that your trainer used to provide their services, but we do not have direct involvement in the relationship between trainers and their clients beyond offering the software solution for their business.
We understand and empathize that not every trainer-client match is perfect. We hope you continue your fitness journey and find a trainer who meets your needs and expectations.
If there's anything else we can assist you with, please don't hesitate to reach out at help@trainerize.com
Best regards,
The ABC Trainerize Team
Its imposible open website to cancel…
Its imposible open website to cancel suscription. The Computer send you always to te App Page and there is not Billing and is not possible cancel suscription.
20 June 2024
Unprompted review
Reply from ABC Trainerize
Hi Ana,
We sincerely apologize for the inconvenience you've experienced while trying to cancel your subscription. If you are a trainer, you can cancel your subscription inside your account in the Billing section. Please see more information here: https://help.trainerize.com/hc/en-us/articles/208688986. If you are a client of a trainer, we recommend reaching out to your Trainer directly. Please follow these steps: https://help.trainerize.com/hc/en-us/articles/21437037081236
If these steps do not resolve the issue, please contact our support team directly at help@trainerize.com, and we'll be happy to assist you with the cancellation process.
Thank you.
Shambolic
Shambolic
Any positive comments are likely bought by company.
9 June 2024
Unprompted review
Reply from ABC Trainerize
Hi Kay,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience. At ABC Trainerize, we are committed to providing high-quality services and value genuine customer feedback, both positive and negative.
To better understand and resolve the issues you've encountered, could you please provide us with more details regarding your experience? Please feel free to reach out to us directly at help@trainerize.com and we will look into any issues you may have encountered with our app.
Once again, we apologize for the inconvenience and appreciate your patience. We value your business and are dedicated to making things right.
Best regards,
The team at ABC Trainerize
Trainerize has it all!
I've been using Trainerize for about 10 years now, and it has everything I'm looking for as a coach for my clients. I love the nutrition aspect as well as the training aspect, and everything else we can do with it to make passive income. Its an all-in-one platform that has set the bar. There are some things I would like to see added or changed, but overall I love Trainerize.
3 June 2024
Ease my work
1 June 2024
I love that the app offers a nutrition…
I love that the app offers a nutrition and fitness platform. I would love to see the app expand its nutrition data base, as well as the ability to sync with samsung devices.
26 May 2024
DONT BUY IT
Worst services i have ever seen. I was told the custom branded app takes 8-12 weeks but i have been battling with this for 6 months with nothing. The customer service is also poor with response, they dont reply in 3-4 days at times. I wouldn't recommend this to anyone
1 December 2023
Unprompted review
Reply from ABC Trainerize
Dear Sameer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced. To better understand and resolve the issues you've encountered, could you please provide us with more details regarding your custom app? We are committed to improving our services and ensuring that your concerns are addressed promptly. Please feel free to reach out to me directly at help@trainerize.com and we will personally oversee your case to ensure a rapid resolution.
Once again, we apologize for the inconvenience and appreciate your patience. We value your business and are dedicated to making things right.
Best regards,
The team at ABC Trainerize
Very iffy - a pain for trainers and clients
We're clients of a brilliant trainer who has put a lot of effort into making videos etc for the app, but around half of the weekend sessions he posts for us don't arrive and we have to pester him on Saturdays. Am sure he'd ditch the app if it wasn't for all the work he put into creating it.
13 January 2024
Unprompted review
GLITCHES & BAD SUPPORT!
I am getting glitches all the time when creating plans for my clients. I need to save time but trainerize is doing the opposite!
The videos they have are not loading and I have no idea what is in them, even after using an incognito window.
My clients are unable to use the timer even though I set it up for them! So they complain to me!
When I setup the workout, it reset from time to time and I have to set it up AGAIN.
The support is not online in my time zone, and now I have to wait for them to come and solve it for me while my clients are waiting for the program!
I would not write a bad review as I know these things happened, but I hate when there is nobody to help.
11 December 2023
Unprompted review
This app freezes all the time - AVOID
This app freezes all the time, and changes clients data information with other clients so you never see the true information of each individual client.
I moved to a different app and cancelled my extra 'client" payment and have just noticed they have still been charging me for months even though it says on my profile that i have their 'free' service!
13 April 2023
Unprompted review
The Android app is very poor and full of bugs.
There's a some of the app that's good but the weak integration list is frustrating, No Google fit, Oura ring, or Lifesum connections are possible despite numerous threads and requests dating over a year old on their forums. Weird bugs like entering calories for meals in-app puts the numbers backwards, ability to input I slept for 4 days straight by mistake, and the inability to delete or edit random data is all there. It feels like they are either severely understaffed or poorly managed to have simple things like text fields working incorrectly.
I want to like and use this app, but there's so much wrong with it and the comms from the business are so absent that I feel my time is better spent getting my gym to look into other services!
9 August 2023
Unprompted review
It's a very useful and integrative…
It's a very useful and integrative fitness app.
20 January 2022
Unprompted review
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