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Traingift Reviews 480

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and the straightforward ordering process, often highlighting how quick and easy it is to purchase gift cards. Many appreciate the product itself, finding the gift vouchers to be a unique, practical, and customizable present, with various design options and the ability to add personal messages. However, some customers also noted issues with the booking process, specifically mentioning difficulties with time selection, limitations on browsing options, and occasional website reloads. A few other people also felt that certain journeys were not available through the platform, even if they were directly accessible elsewhere, and some encountered problems using vouchers for specific types of bookings, such as round trips with railcards.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the website... See more

Product

People report positive experiences with the product, finding it an easy, helpful, and efficient way to send... See more

Website

Consumers generally express satisfaction with the website, often describing it as easy to navigate and use... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking experience... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers consistently describe it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this site a few times now. Overall, it's pretty user-friendly and does a good job at displaying the information. The checkout and payment always goes smoothly. To improve, it would be good t... See more

Company replied

Rated 5 out of 5 stars

This was such an easy process. Checked to see which network operator ran the trains for the required journey, checked to confirm train gift was accepted by the operator and clicked direct link. Just f... See more

Company replied

Rated 5 out of 5 stars

I've been using Traingift for 2 years now, cause an association where volunteer pays me in voucher and since I take many trains I asked for Traingift vouchers. If you have any difficulties in the book... See more

Company replied

Rated 5 out of 5 stars

Love that I can get a gift for family to come home more often. Knowing they always have the funds to get a ticket makes it more personal than money. Lots of ways to personalise the gift certificate. V... See more

Company replied


Company details

  1. Gift shop
  2. Railway ticket agent
  3. Travel agent

About Traingift

Written by the company

Traingift is a premium gift voucher, redeemable for Interrail passes and train journeys to over 25,000 destinations across Europe.

This gift card allows the recipient to travel to their preferred destinations, whenever they choose.

Customize your gift with a personal image and message, beautifully printed on high-quality photo paper and presented on an elegant green gift card, or as a last-minute gift. We send the physical gift cards with free priority shipping worldwide. Our digital gifts are ready to give within 5 minutes.

The recipient easily books their train journey to a destination of choice or an Interrail Pass for flexible travel. From luxury trains to affordable intercity journeys, no matter how near or far, everyone will find the perfect option for an exiting train journey.

We strive to provide the best customer service. That is why we are available 24/7 for both the gift givers and the recipients. So far we've helped hundreds of thousands of customers giving and receiving the gift of making memories.

Give your recipient the freedom to decide when to travel and where to explore. We believe in experiences over things.

The #1 train gift card in Europe

Written by the company

2 year validity
Plenty of time to redeem
Free worldwide delivery
Instant delivery of digital gifts
Personalize your gift
Add a photo and a message
Train journeys around Europe
Travel to over 25,000 destinations

The perfect gift for sustainable travel

Personalize your gift with a photo and message

Choose instant email delivery for a quick, paperless surprise, or a printable gift card for a personal touch. Every Traingift supports sustainable travel, helping reduce carbon footprints while creating unforgettable journeys. Gifting that’s good for your loved ones and the planet!

Contact info

  • Concertgebouwplein 7, 1071 LL, Amsterdam, Netherlands

  • traingift.com
Promotion box for Traingift

Need ideas for the perfect gift? 🎁

A flexible train gift card is the perfect gift for lifelong memories!

4.6

Excellent

TrustScore 4.5 out of 5

480 reviews

5-star
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Rated 5 out of 5 stars

Pleased the voucher lasts for 2 years

Pleased the voucher lasts for 2 years. Nice to be able to personalise it too!

17 February 2026
Traingift logo

Reply from Traingift

Dear Sue,

Thank you for your lovely feedback.

We’re glad to hear that you’re pleased with the two-year validity and the personalization options available.

We hope the gift brings a wonderful travel experience, and we look forward to assisting you again in the future.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Easy to use very helpful

Easy to use very helpful

13 February 2026
Traingift logo

Reply from Traingift

Hello Adam,

Thank you for your feedback!

We’re glad to hear you found our service easy to use and helpful.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Gift card was easy to order

Gift card was easy to order & personalise with prompt postal delivery in time for a special birthday.
I would not hesitate to use Traingift again for future special occasions.

8 February 2026
Traingift logo

Reply from Traingift

Hello Matthew,

Thank you for your wonderful feedback!

We’re delighted to hear that the gift card ordering and personalization process was easy and that it arrived on time for the special birthday.

We look forward to helping you with future special occasions!

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars
Traingift logo

Reply from Traingift

Hello Elizabeth,

Thank you for your lovely feedback!

We’re so glad to hear that your first experience was easy and smooth. That’s exactly what we aim for.

We look forward to helping you again in the future.

Kind regards,
Nikolas
Traingift Team

Rated 4 out of 5 stars

God first experience…

Hi it's my first experience purchasing gift card. Instructions were clear & payment went thru no problem. I'm looking forward to redeeming it. Thanks !

31 January 2026
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Reply from Traingift

Hello Stuart,

Thank you for your review.

We are glad your first experience purchasing a Traingift voucher went smoothly and that payment was simple.

If you need any assistance or have suggestions for improvements, you are welcome to reach out via our Contact page.

We hope the booking experience is smooth and convenient!

Kind regards,
Eva
Traingift Team

Rated 5 out of 5 stars

Customize your gift card in a smooth way!

Follow the guidelines to buy the gift card was very easy and you can customize it as you prefer.
I recommend to everybody this service!

29 January 2026
Traingift logo

Reply from Traingift

Hello Giulia,

Thank you for your feedback.

We are delighted you found the gift card easy to customise and follow the guidelines. It is great to know you would recommend this service to others.

We hope your gift brings happiness and a memorable travel experience!

Kind regards,
Eva
Traingift Team

Rated 5 out of 5 stars

Excellent company

Experience of doing gift voucher was easy

27 January 2026
Traingift logo

Reply from Traingift

Hello Lisa,

Thank you for your review.

We are happy to hear that creating your gift voucher was simple and that the overall experience was positive.

We hope the recipient enjoys their gift and has a wonderful journey!

Kind regards,
Eva
Traingift Team

Rated 5 out of 5 stars

great

never used this before and was super quick and easy and all trains are really good prices too

27 January 2026
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Reply from Traingift

Hello Kai,

Thank you for your feedback.

We are pleased your first experience with Traingift was quick and easy and that you found good value for trains.

We hope your upcoming trips are enjoyable and stress-free!

Kind regards,
Eva
Traingift Team

Rated 5 out of 5 stars

This is a great gift

This is a great gift. We gave it to a member of the team who was leaving and are really excited to give it to her. The gift voucher looks really high quality.

21 January 2026
Traingift logo

Reply from Traingift

Hello Kate,

Thank you for your kind words.

We are pleased the gift voucher met your expectations and that you found it high quality. It is wonderful that it will make a special gift for your team member.

We hope they enjoy their experience to the fullest!

Kind regards,
Eva
Traingift Team

Rated 5 out of 5 stars

Easy booking more time for fun!

Got this voucher as a gift for Christmas! Super easy booking process, can't wait for our adventure.

20 January 2026
Traingift logo

Reply from Traingift

Hello Rechan,

Thank you for your review.

We are glad you found the booking process easy and are excited for your upcoming adventure. It is great to hear the voucher helped save time so you can enjoy more of your trip.

We hope your journey is full of fun and memorable moments!

Kind regards,
Eva
Traingift Team

Rated 5 out of 5 stars

Smooth experience booking

Smooth experience booking. Lots of available trains 👍.

16 January 2026
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Reply from Traingift

Hello Daniel,

Thank you for your feedback.

We are delighted that your experience booking with Traingift was smooth and that you found plenty of available trains.

We hope your travel goes perfectly and is thoroughly enjoyable!

Kind regards,
Eva
Traingift Team

Rated 4 out of 5 stars

loved it!

so easy to buy and customize! definitely recommend

11 January 2026
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Reply from Traingift

Hello Giada,

Thank you for your kind words.

We are happy that the booking and customisation process was easy for you. If you have suggestions on how we could make the experience even better or need help with using your gift, please reach out through our Contact page.

We hope the recipient enjoys their journey!

Kind regards,
Eva
Traingift Team

Rated 4 out of 5 stars

Easy and smooth!

Easy and smooth!

11 January 2026
Traingift logo

Reply from Traingift

Hello Vicky,

Thank you for your feedback.

We are pleased you found the Traingift experience smooth. If you have any ideas for improvements or require assistance with future bookings, you are very welcome to contact us via our Contact page.

We hope your travel experience is wonderful!

Kind regards,
Eva
Traingift Team

Rated 4 out of 5 stars

confused

Although the purchase was easy I just could not find how to have the ticket sent to me to give as a gift by hand which would have meant a lot to the recipient.

10 January 2026
Traingift logo

Reply from Traingift

Hello G,

Thank you for your review.

We are glad you found the purchase process easy. Please note that the gift type, such as a physical card, is selected during the gift creation process. If you have any suggestions on how we could make this clearer or need help with future orders, please feel free to reach out via our Contact page.

We hope your recipient enjoys the gift!

Kind regards,
Eva
Traingift Team

Rated 5 out of 5 stars

Easy first booking

This was my first booking on traingift following a birthday voucher. The process was easy and simple to follow. I was able to easily book my travel with the same T&C's as the train operator.

9 January 2026
Traingift logo

Reply from Traingift

Hello Kelly,

Thank you for your feedback.

We are pleased that your first booking with Traingift was simple and easy, and that you were able to book your travel under the same terms and conditions as the train operator.

We hope your journey is enjoyable and smooth!

Kind regards,
Eva
Traingift Team

Rated 1 out of 5 stars

Traingift just didn't work for desired journey

Traingift just didn't work for the journey my son wanted to book - on the Caledonian Sleeper. The journey was available directly on Caledonian but wasn't available via Traingift and you can only use the voucher through them. After repeated requests to give a refund they steadfastly refused - quoting their small print. I'd avoid - safer to just buy the tickets directly through the company. We felt cheated. I'd give it no stars if that was an option.

4 January 2026
Unprompted review
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Reply from Traingift

Dear Gill,

Thank you for sharing your experience. We understand it can be frustrating when a specific journey isn’t available.

All available routes and tickets can be viewed directly on our Traingift website at any time, and the system requires a valid gift card only to complete a booking. Some journeys may be unavailable due to restrictions from the train operators themselves, which is why certain tickets may appear on their site but not through Traingift.

We can see that you have successfully completed a booking without using your gift card. Please note that all Traingift vouchers remain valid for 2 years from the date of purchase, so you can use it for any future journey available on our website. Our team is also happy to assist you with the redemption process whenever you are ready.

Kind regards,
Vaggelis
Traingift Team

Rated 5 out of 5 stars

An easy to use website, delighted with gift and service

An easy to use website. Impressed with the comprehensiveness of rail companies covered. Delighted with the service received.

31 December 2025
Unprompted review
Traingift logo

Reply from Traingift

Hello Ian,

Thank you for your feedback!

We’re delighted you found our website easy to use and were impressed with the range of rail companies covered.

We’re glad you enjoyed the service!

Kind regards,
Nikolas
Traingift Team

Rated 4 out of 5 stars

Easy to order egift voucher

Easy to order egift voucher, love the options to choose a card
Only reason have not given 5 stars as do not yet know how easy it is to redeem

3 January 2026
Traingift logo

Reply from Traingift

Hello Mandy,

Thank you for your feedback!

We’re glad you found it easy to order your eGift voucher and enjoyed the card options. We hope the redemption process will be just as smooth.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Easy to use and fast.

2 January 2026
Traingift logo

Reply from Traingift

Hello Cat,

Thank you for your feedback!

We’re glad you found Traingift easy to use and fast.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Easy to buy and customise

Easy to buy and customise. A great quick and meaningful gift!

1 January 2026
Traingift logo

Reply from Traingift

Dear Customer,

Thank you for your feedback!

We’re glad you found it easy to buy and customise, and that Traingift made a quick and meaningful gift.

Kind regards,
Nikolas
Traingift Team

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