Randal is always easy to deal with, annd transfers of crypto to my wallet are usually very fast. Every once in a while the transfer of funds into my wallet is delayed a bit, but I have learned to trus... See more
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Transak is really fully expected platform they will take back the whole crypto purchased if there was an issue on chain network transactions so they did it for me just once problem solved by them. T... See more
Quick and easy just remember when buying crypto before confirming order click on the cog top right corner click on your log in name then press enable sales confirm wallet it's going to then confirm an... See more
I cant get my bitcoin. Ive hit a button that was red I didnt not think was taking my information and now ive been penalized. I've never used your app before I was unfamiliar. First you asked me to buy... See more
Company details
Written by the company
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Contact info
450 Broadway, 10013, New York, United States
- transak.com
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4.1
Great
53k reviews
Asks customers to review
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The payment service didn't cause me any…
The payment service didn't cause me any problems. Hopefully in its confirmation
19 June 2026
They are a smooth transition when…
They are a smooth transition when purchasing crypto with PayPal through trust wallet. Very easy to use.
12 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very hard o get to funds and transfer…
Very hard o get to funds and transfer funds to new email address for the technically changed
20 June 2026
Reply from Transak
Thank you for sharing your feedback with us.
We're sorry to hear that you found the process difficult. We appreciate you taking the time to let us know about your experience.
After reviewing your recent order, we can see that the transaction was not completed because the payment was declined by your card provider. Unfortunately, this type of decline occurs before we are able to process the order on our end.
We recommend trying the purchase again using the same card after confirming with your bank that the payment can be authorized, or alternatively using a different card registered in your name.
If you need any assistance during the process, our live chat support team is available to provide real-time help and guide you through the transaction.
We value your feedback and would love the opportunity to provide you with a smoother experience. If your issue is resolved, we would greatly appreciate it if you would consider updating your review and rating.
Transaction time was slow
Transaction time was slow. Otherwise it was what I expected. Thank you.
17 June 2026
Reply from Transak
Thank you for your review and for sharing your feedback with us.
We checked your recent order and can confirm that it was processed successfully within 3 minutes from our end. Once the transaction was completed, the cryptocurrency was sent to the wallet address provided during the purchase.
We understand that transaction timing is an important part of the overall experience, and we appreciate your feedback. In some cases, the time it takes for funds to appear in a wallet can depend on blockchain confirmations and the receiving wallet provider's requirements.
We're glad to hear that the rest of the experience met your expectations. If you ever need assistance, our support team is always available to help.
If your experience was better than reflected in your current review, we would greatly appreciate it if you would consider updating your rating.
Thank you for choosing Transak.
I never had any problem with Transak
I never had any problem with Transak, quick transfer even when they were smaller. I have no interet in Transak but I recommend them. The fees are affordable. Very satisfied, thx.
20 June 2026
Easy to use!
17 June 2026
Probably one of the smoothest…
Probably one of the smoothest transactions I have ever been a part of...less than 10 minutes my crypto appeared in my wallet....a very happy customer thank you
18 June 2026
TRANSAC is vastly used by scammers
On March 7, 2025, I reviewed Transak while desperately trying to understand what was happening to my finances. I was completely unprepared. I entered a platform I did not understand in a frantic attempt to trace my missing money. Sixteen months later, I have a very different perspective. I lost all my savings — €67,000 — to criminals who used Transak as part of their fraud operation. The €67,000 was not transferred in a single payment. The funds were sent in multiple transactions on different dates from March 6 to March 20,2025. The money was ultimately routed to an account at OpenPayd Financial Services in Malta that, as I later discovered, was being used by the perpetrators of the fraud. At no point was I aware that I was dealing with criminals. This only became clear after the loss had already occurred. The question is no longer whether my original review is "old news" or whether the platform is confusing for beginners. The question is why vulnerable people can be drawn into financial transactions they do not fully understand, while companies continue to place most of the responsibility on victims after the damage is done.It took me sixteen months to fully grasp what had happened. I learned that lesson at a devastating cost. Others should be warned before they do. Transak may claim it is merely a payment processor, but that argument offers little comfort to people whose lives have been devastated by fraud involving transactions processed through its services. While the company denies responsibility, I believe platforms that enable financial transactions have a duty to protect consumers from predictable and recurring scams. In my experience, that duty was not met. Stronger safeguards, clearer warnings, better fraud detection, and active cooperation with victims should not be optional. Responsibility does not end where profit begins. People deserve to know the risks before using this service. The scammers who targeted me knew exactly how to navigate and exploit the system. They appeared to understand the platform far better than the victims they were manipulating. That should concern everyone.
21 June 2025
Unprompted review
Reply from Transak
We’re really sorry to hear about your experience and understand how concerning this must be.
Transak is a regulated payment service provider that facilitates the buying and selling of cryptocurrencies in a secure and compliant manner. What you’ve described is not the experience we aim to provide, and we take such concerns very seriously.
We’ve reached out to you via Trustpilot to gather more details about your case. Kindly share the requested information so our team can investigate this from our end and assist you further.
We appreciate your patience and are committed to resolving this as quickly as possible.
I never have any problems with you I…
I never have any problems with you I feel safe when i use you app
18 June 2026
Easy to make transactions
So easy to do transactions when your acknowledged. No issues, just straight through transaction. Thank you!!
19 June 2026
Was called fraud?
My bank instantly refunded the money and cancelled the transaction, which now it’s doing with most crypto platforms. The difference with transak is it said my account was disabled and to contact them @fraud… so I was able to find another service, but never has any purchases been fraud… transak was my go to, worked great every time until this “Order Complete, Order Cancelled” contact @fraud :(
5 June 2026
Reply from Transak
We’re sorry to hear about your experience and understand your concern.
We’ve reviewed your recent order and can confirm that it failed due to not meeting certain internal risk and compliance checks. As a result, the transaction was not completed from our end and no funds were successfully deducted by Transak.
If you’re seeing a charge in your bank account, it is likely a temporary authorization hold from your card provider. In cases of failed transactions, banks may place a temporary hold which is typically released automatically within 2–3 business days, depending on your card issuer’s policies.
We would also like to inform you that your Transak account has been disabled following the internal checks. Please note that this does not affect your personal crypto wallet in any way. You remain in full control of your wallet and may choose to top up using other service providers if needed.
If you continue to see the charge after a few days, we recommend contacting your bank directly for confirmation of the authorization reversal.
We hope this clarifies the situation and helps ease your concerns.
Transak made my transaction very quick…
Transak made my transaction very quick and easy!
18 June 2026
The fee is too big
The fee is too big, bought 25 euros worth of crypto and received only 22
19 June 2026
Reply from Transak
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty.
We understand that transaction fees can still be a concern. At Transak, all fees are displayed upfront before you confirm an order, ensuring full transparency. These fees may include partner fees, Transak service fees, and network fees, which can vary depending on payment method, order size, and blockchain conditions.
Please note that higher order amounts often result in lower percentage-based fees, which can help reduce the overall cost for users.
Our fees support a secure, compliant, and reliable transaction flow — helping us deliver your assets swiftly while maintaining the highest safety standards. We are continuously working to keep our pricing competitive and improve cost efficiency.
We hope your positive experience, especially the smooth and swift completion of your transaction, reflects our commitment to providing great service. If you feel this adds value to your experience, we would sincerely appreciate it if you could consider updating your rating — it means a lot to our team.
If you have any further questions or suggestions, please feel free to reach out. We’re always here to help.
Using crypto keeps my money safe
Using crypto keeps my money safe and I feel confident that my money won’t get lost or taken using crypto currency. And I recommend this to anyone needing to save or make investments. In the future. Thank you 😊
17 June 2026
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