Skrill Money Transfer Reviews 13,429

This is regarding case 33732450. They restricted my account 2 times for no reason after I was trying to withdraw my $390 that I deposited there from CIBC bank . I had verified my account with them providing my ID and they still kept making it a problem to withdraw my money “this deposit wasn’t successful”. I have triple checked my information. Secondly it’s impossible to even talk to a real person, no phone number or answer any emails. They closed my account and my $390 is still sitting there. Please return my money to my original form of payment!!!

Amazing, quick transfer

Received money many times

I like this experience because help me a lot

My account was suspended permanently just because they don't like my country of birth, even though I moved a long time ago.
They talk about some regulations, but they don't even say what they are. What regulations discredit people based on their country of birth? The only answer I received is below.
They do whatever they want and suspend accounts in seconds.
Be careful, your money can be lost.
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Ticket Response (#33720424):

We understand this decision may be frustrating. We are required to restrict or close accounts immediately and without prior notice to meet regulatory or sanctions related obligations in certain situations. This approach does not violate our Terms and Conditions and is necessary to ensure ongoing compliance with legal and regulatory requirements.

Thank you for your understanding.

Kind regards,
Nadejda
Skrill Help Team

I used this company's service for almost four years, regularly making transactions. But recently, they closed my account overnight, stating that due to impending sanctions, they could no longer work with me and that this decision had nothing to do with me or my activities.
I'm a Russian citizen, but in 2022, I left Russia and began living in another country (Armenia), using whose documents I opened my Skrill wallet. For the past four years, I withdrew money from my Skrill wallet to my bank account in Armenia. They asked me to confirm my personal information a couple of times, and I provided it, including my Armenian address. But at the beginning of 2026, without explaining the specific reasons, they decided to block my account. When I asked about the reasons, they stated that they would NEVER be able to provide me with services again, EVENif I obtained a residence permit or citizenship in another country.

Discrimination based on nationality wasn't apparently included in any of the sanctions as I know. I could understand if I lived in Russia and asked to withdraw money to Russia, but I proved that I don't live there and have never used a Skrill wallet from Russia. But simply based on, apparently, the place where I was born, this company decided to block my account and tell me that I will NEVER be able to use it again.

It's especially funny that I have about $100 in cryptocurrency left in their wallet, but now I can't even get it back.

I don't recommend it. The company's activities resemble a scam.

Case number: 375436396
Date of account restriction: 2 April 2026

I demand the immediate unblocking of my account and the immediate return of all funds.

I do not consent to any further blocking of my account or any further withholding of my money.

If access to my funds is not restored without delay, I will immediately take further formal steps, including filing official complaints with the relevant regulatory authorities and institutions dealing with violations of customer rights, and submitting the full case documentation for further proceedings.

I will treat any continued withholding of my funds as a serious violation of customer rights and as conduct causing me financial harm. This matter will be publicized wherever necessary, together with full documentation confirming the course of events in this case.

This is my final demand:
unblock my account immediately and return all funds without any further delay.

Any lack of immediate action on your part will be understood by me as the deliberate withholding of a customer’s funds and will result in the immediate escalation of this matter at all available levels. I expect the immediate unblocking of my account and the full return of my funds.

Due to the failure to resolve this matter, I am referring the case to the following institutions in the United Kingdom:

Financial Conduct Authority (FCA) – as the authority supervising entities providing financial and payment services, including Skrill Limited.
Financial Ombudsman Service (FOS) – in connection with a formal complaint regarding the way I have been treated as a customer, the blocking of my account, and the lack of access to my funds.
Report Fraud / City of London Police – as the official UK channel for reporting fraud and actions causing financial harm.
This is my final demand: unblock my account immediately and return all funds without further delay.
I remind you once again: the case number is 375436396. I expect its immediate resolution.

Great, smooth transaction!!

We'll make the best time to get back in time for the weekend and then we can you

Appreciate this app. Been a life saver.

I like your service

They permanently closed my account with Balance now I'm having trouble to refund the my remaining deposit, its really frustrating how the get refund.

I've completed the KYC which included producing a PDF of my bank statement because a screenshot was declined as unacceptable. Still I'm unable to access the funds ($250 AUD) I deposited into my a/c. This is the worst brokerage experience I've ever encountered! The AI Customer Service is appalling!

Created an account, Transfered money into it, (transfering money took several tries because they all kept failing) once the money was in the closed my account. When asked for them to transfer the money back to me they said I needed to provide proof that i transfered it. Horrible company

Showing real time data and guiding correctly. Transfer is happening as per timeline.Thanks Skrill.

I’ve money in my account and they have blocked me it’s so frustrating no one is getting back to me on customer support
My only money is stuck there.. I’ve to pay my rent

Please don’t use their services they are awful and customer care doesn’t even respond or care about you.

Good day Ingrida

fast and worth using