Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found with online enquires and emails you were totally hopeless with no replies at all. Also you let us order and pay letting us believe we would get items between 2/3 days as stated when in fact... See more
Had to chase order as it had been a while.Then when it arrived it was damaged.So price was good delivery good but system needs to update to customer more often.Funny you sent plenty of emails of offe... See more
Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given Transquip are now sending a replacement which is fantastic Couriers need to be more res... See more
Company replied
Company details
Written by the company
TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
Contact info
Oakwood Park, BS16 3JA, Bristol, United Kingdom
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
3.5
Average
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales team demonstrated an…
The sales team demonstrated an exceptional level of proficiency in conveying information in a clear and comprehensible manner, which was instrumental in facilitating a positive and efficient interaction. Their dedication to client service was truly commendable as they exhibited remarkable helpfulness and professionalism throughout the process. Their promptness and diligence were particularly noteworthy, as they managed to ensure that the delivery of the required part was executed with remarkable speed and punctuality, thereby significantly contributing to the overall satisfaction with the service provided.
29 May 2025
Reply from TransQuip
Dear Customer,
Thank you so much for your outstanding review! We truly appreciate you taking the time to share such thoughtful and detailed feedback.
We're delighted to hear that our sales team provided you with clear communication and prompt service throughout your experience. It's always our goal to make the process as smooth and efficient as possible, and your kind words mean a lot to our entire team.
We’re so pleased to know that everything met your expectations, and we’d be happy to assist you again anytime.
Best regards,
The TransQuip Team
Don't believe the site
Website order system quoted free postage to my postcode, then I was charged £10.50 + VAT for it. Just to add insult to injury, they sent me a promo email less than an hour later boasting one of their features to be "Free delivery". However, despite charging me for "GB mainland – next working day" postage, some 5 days later, there was still no sign of it having been posted. I tried to query the situation but when I selected the sales dept, I got a long wait and then no reply. OTOH getting through to anyone else resulted in being told I needed to speak to the sales dept - but... after a long wait... they can't get through to them. After a couple of days trying, I did speak to someone in the Sales dept who knew nothing but said they'd try to find out and that someone would call me back. There was no call back but the next day, a dispatch notice was issued.
The person on the phone had said that there isn't free delivery but their website still, today, has a block displaying "FREE DELIVERY" prominently in the header.
The products arrived about a week after ordering, they were OK. The service is lame though and I wouldn't really trust them.
29 May 2025
Reply from TransQuip
Dear Graham,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, and we truly regret the frustration caused by the confusion around delivery charges and delays in communication.
We’d like to clarify that our free delivery promotion applies only to specific products. That said, we understand how the messaging on our website could have been misleading, and we’re currently working to make this clearer to avoid similar confusion in the future.
We also appreciate you highlighting the difficulty in reaching the right department. You're absolutely right that our phone routing can be confusing, and we’re already reviewing improvements to make the process more reliable.
We're glad to hear your items arrived in good condition, though we regret that the service leading up to delivery didn’t meet expectations. Your feedback is valuable to us, and we’re committed to making the necessary changes to provide a smoother experience going forward.
If there’s anything further we can do, please don’t hesitate to get in touch.
Best regards,
The TransQuip Team
Shocking customer service
Shocking customer service. Phones numerous times and got no where. Waited weeks for my delivery. Will not use again
30 May 2025
Reply from TransQuip
Dear Ronnie,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. We understand how frustrating it must have been to face delays and difficulty reaching us, this is not the level of service we aim to provide.
Please know that your review is important to us and has been shared with our team so we can address any gaps in our communication and delivery processes. We’re continuously working to improve, and your input helps us move in the right direction.
We regret that we didn’t meet your expectations this time and appreciate you bringing this to our attention.
Best regards,
The TransQuip Team
Arrived on time it was well packaged…
Arrived on time it was well packaged and I was informed when it was arriving
30 May 2025
Reply from TransQuip
Dear Dave,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your feedback with us.
We're pleased to hear that your order arrived on time, was well packaged, and that you were kept informed throughout the delivery process. It’s great to know everything went smoothly!
We’d be happy to serve you again in the future—feel free to reach out if you need anything.
Best regards,
The TransQuip Team
Great price and fast delivery will…
Great price and fast delivery will definitely be using them again and recommending to others
14 May 2025
Reply from TransQuip
Dear James,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us.
We're thrilled to hear that you were happy with the price and delivery speed. It means a lot to us that you'd recommend TransQuip to others, and we’d be more than happy to welcome you back anytime.
If there's anything you need in the future, just let us know. we’re here to help.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Mick,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience with us. We're delighted to hear that you found the ordering process easy.
If you need any assistance in the future while browsing our website, please don't hesitate to reach out. We're always here to help and look forward to serving you again.
Best regards,
The TransQuip Team
This took over 2 months 4 different…
This took over 2 months 4 different people before anyone would assist in obtaining parts
8 May 2025
Reply from TransQuip
Dear Chris,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order took so long to be resolved and that it required multiple follow-ups before receiving proper assistance.
This is certainly not the level of service we aim to provide, and we understand how frustrating and disappointing this must have been. Your feedback is important to us, and we’re reviewing this to ensure we improve our communication and response times moving forward.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. If there’s anything further we can do to make things right, please don’t hesitate to get in touch.
Best regards,
The TransQuip Team
Really great product at a good price…
Really great product at a good price and arrived next day delivery, good experience
29 April 2025
Reply from TransQuip
Dear Christopher,
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with us, from the quality and pricing of the product to the next-day delivery.
Your feedback means a lot to our team, and we’re so pleased we could meet your expectations. We’d be happy to serve you again in the future, feel free to reach out if you need any assistance along the way.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Kevin,
Thank you so much for your 5-star review!
We’re delighted to hear you were pleased with our service. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best regards,
The TransQuip Team
Could improve
Took 3 phone calls to find out why my order had not been shipped. Turned out that 6 of 10 items were not in stock.
Then 4 Sprung Loaded Shoring Bars 1.3-1.7m did then turn up next day. But they were also not as described, they were only sprung up to about 1.62m
29 April 2025
Reply from TransQuip
Dear Richard,
Thank you for taking the time to share your feedback with us—we really appreciate it.
We’re sorry to hear that your experience wasn’t as smooth as it should have been, and we completely understand the frustration caused by the stock and product description issues. This is certainly not the level of service we aim to provide, and we’ll be reviewing both our communication and product details to ensure more accurate and timely updates in the future.
We also take your comments about the shoring bars seriously and will double-check the specifications listed on the website to avoid any further confusion.
Thanks again for your honest and constructive feedback—it helps us improve, and we hope to have the opportunity to serve you better next time.
Best regards,
The TransQuip Team
Stress free experience, thank you!
Comprehensive selection online and easy to use system for ordering and payment. Good prices and delivery communication made this a stress free experience. Many thanks!
28 April 2025
Reply from TransQuip
Dear Sean,
Thank you so much for your kind 5-star review! We're really pleased to hear that you found the ordering process smooth and stress-free, and that our pricing and delivery communication met your expectations.
We truly appreciate you taking the time to share your experience—it means a lot to us. If there’s anything you need in the future, don’t hesitate to get in touch. We’d be happy to help again!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Andrew,
Thank you so much for your review! We really appreciate you taking the time to share your feedback.
We're glad to hear you were happy with the fast delivery, competitive pricing, and found our website easy to use—that’s exactly what we aim for!
If there’s anything else we can help with, please don’t hesitate to reach out. We’d love to serve you again in the future!
Best regards,
The TransQuip Team
Cheap and easy to order
Cheap and easy to order. Just the right size for what I was looking for
22 April 2025
Reply from TransQuip
Dear Andrew,
Thank you for your fantastic 5-star review! We’re so pleased to hear that you found the product just the right size and that the ordering process was simple and affordable.
Your feedback means a lot to us, and we’re glad we could meet your expectations. If there’s anything else you need, we’re always here to help!
Best regards,
The TransQuip Team
Perfect replacement for my transit…
Perfect replacement for my transit tipper, arrived within a few days and well packaged. Would definitely recommend.
22 April 2025
Reply from TransQuip
Dear Darren,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that the part was a perfect replacement for your vehicle and that it arrived quickly and well packaged.
Your recommendation means a lot to us, and we’re so pleased we could meet your expectations. We’d love to welcome you back anytime, and please don’t hesitate to reach out if there’s anything we can help with.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Robert,
Thank you so much for taking the time to leave us a 5-star review—we truly appreciate your feedback!
We're glad to hear you found our pricing fair, delivery costs reasonable, and that your order arrived on time. Your kind words mean a lot to us, and we’re pleased to know you had a smooth experience.
If there’s anything we can help with in the future, please don’t hesitate to reach out. We’d love to serve you again!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Kim,
Thank you so much for your continued support and for leaving us a 5-star review! We truly appreciate you taking the time to share your experience.
It’s great to hear that everything arrived as described and that you’re pleased with the quality once again. We’re always happy to see a returning customer, and it means a lot to us that you continue to choose TransQuip.
As always, if there’s anything you need, just let us know—we’re here to help and look forward to serving you again soon!
Best regards,
The TransQuip Team
It's refreshing to deal with a company where the delivery timeframe actually means something...
Best price online for the items I needed, easy ordering and purchase, well packaged and swiftly despatched and delivered. It's refreshing to deal with a company where the delivery timeframe actually means something, it's not just simply what I 'wanted to hear' in order to entice me into purchasing from them.
Oh and the wonderful freebie, was a wholly unexpected and wonderful twist. Keep up the great work, and thank you for faultless customer service.
31 March 2025
Reply from TransQuip
Dear Simon,
Thank you so much for your incredible 5-star review! We’re truly grateful that you took the time to share such detailed and thoughtful feedback.
It’s so rewarding to hear that our delivery promise, pricing, and service all met your expectations—and even more so that our little freebie surprise brought a smile! We always aim to provide not just quality products, but also a reliable and positive experience from start to finish.
Your kind words mean a lot to our team, and they motivate us to keep doing our best. We’d love to welcome you back anytime, and please don’t hesitate to reach out if there’s anything we can help with.
Best regards,
The TransQuip Team
Customer Service is uselss
Placed an order a week ago and have been struggling to get through to anyone or get an update on the order. When I finally got through to someone on the phone, they stated my order hasn't even been dispatched yet.
They charge an extortionate amount for postage and then delay the dispatch by a week. Avoid this company, it is nothing but hassle and a waste of time. I will not be returning to a company with such incompetence.
3 April 2025
Unprompted review
Reply from TransQuip
Dear Mohammad,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and any frustration caused—we understand how important timely communication and delivery are.
While we do our best to process and dispatch all orders promptly, there are occasional delays due to factors outside of our control. That said, we understand how disappointing this must have been and regret any inconvenience it may have caused.
Regarding your concerns about shipping charges and dispatch timing—we strive to keep costs fair and transparent, and we're continuously reviewing our processes to ensure a smoother experience for all customers.
We appreciate your feedback, as it helps us identify where we can do better, and we hope you might consider giving us another chance in the future.
Best regards,
The TransQuip Team
Great service, advice and fast delivery.
Great advise via the online message service, very fast delivery. have ordered items twice in the last month with no issues.
will definitely be using again.
19 March 2025
Reply from TransQuip
Dear Simon,
Thank you so much for your fantastic review! We truly appreciate you taking the time to share your experience with us.
It’s great to hear that you found our online advice helpful and that your orders arrived quickly and smoothly. We’re especially grateful for your repeat business—it means a lot to us!
We look forward to serving you again soon. And as always, don’t hesitate to reach out if you need any help or support.
Best regards,
The TransQuip Team
Do what it says on the tin
21 March 2025
Reply from TransQuip
Dear Richard,
Thank you so much for the 5-star review! We really appreciate you taking the time to share your experience.
We’re glad to hear everything worked just as expected—that’s exactly what we aim for!
Feel free to visit us again anytime, and don’t hesitate to reach out if you need anything.
Best regards,
The TransQuip Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.