Travcart Reviews 

472
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, professional staff for providing exceptional support, valuable advice, and helpful guidance throughout their travel arrangements. Consumers also highlight the remarkably quick response times, efficient assistance, and seamless communication received when organizing complex international trips. Some reviewers were not happy with unexpected price increases and higher quotes encountered after attempting to secure their flights online. A few other people also felt that communication difficulties and unhelpful interactions caused significant frustration during the booking process. However, most individuals still appreciated the strong dedication shown by agents when resolving issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the friendly, polite, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process, as some reviewers describe the... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful staff who make booking... See more

Price

Reviewers highlight ambiguous aspects of price, as many customers expressed satisfaction by finding great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great having someone with experience and access to the long haul carriers' sites and pricing. They were also helpful after the sale and it's great having someone to speak to in the UK rather than c... See more

Company replied

Rated 4 out of 5 stars

Very helpful operative, Charles Smith, who helped me to sort out best/cheapest option for travel to Bangkok and booked flights for my party of three.

Company replied

Rated 4 out of 5 stars

I had a great experience with the travel company. The booking process was easy, the staff were friendly. Any questions I had answered quickly. I would recommend this company to anyone looking for... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Jonathan at Travcart! Jonathan was extremely helpful in arranging our tickets with Virgin India. He was friendly, professional, and made the whole process so easy for us. He... See more

Company replied


Company details

  1. Travel agent

Written by the company

We are an Online Travel Agency based out in United Kingdom. We offer flights to every corner of the globe. We can also tailor-make whether you are looking for city break, multi-centre in the USA or a special holiday on a luxury island in the Maldives.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

472 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(472)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had great help from Jonathan Carter…

I had great help from Jonathan Carter who helped me through the process and made sure I got the best deal.

8 October 2026
Unprompted review
Travcart logo

Reply from Travcart

Dear Mr. Sewell,

Thank you for sharing your valuable feedback! We’re delighted to hear that Jonathan Carter provided you with excellent assistance throughout the process and helped you secure the best possible deal.

At TEAM TRAVCART UK, we always strive to make every customer’s travel booking experience smooth, convenient, and hassle-free. It’s wonderful to know that Jonathan’s support and dedication made a positive difference to your experience. We will be sure to share your kind words with him, as appreciation like yours motivates our team to continue delivering outstanding customer service.

Thank you for choosing Travcart and placing your trust in us. We truly appreciate your support and look forward to assisting you with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 1 out of 5 stars

AVOID

Picked out a flight on their website but my payment kept failing when I entered my CC details so was advised to call a 020 number. Basically, I was told the flight was available but at a cost of £300+ more ! What a con / AVOID

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jonathan at…

Excellent service from Jonathan at Travcart!
Jonathan was extremely helpful in arranging our tickets with Virgin India. He was friendly, professional, and made the whole process so easy for us. He even held the tickets for us, which was really appreciated and gave us peace of mind while we made our arrangements.

Thank you, Jonathan, for your great service and support. We would definitely recommend Travcart and will happily use them again!

6 October 2026
Unprompted review
Travcart logo

Reply from Travcart

Dear Parminder,

Thank you so much for taking the time to share your wonderful feedback and for choosing Travcart for your travel arrangements! We are truly delighted to hear about your positive experience with Jonathan and the excellent service he provided while arranging your tickets with Virgin India.

At Travcart, our priority is to make every customer’s travel planning experience as smooth, convenient, and stress-free as possible. We are pleased to know that Jonathan’s friendly approach, professionalism, and willingness to assist made the entire process easy for you. We also understand how important peace of mind is when making travel arrangements, and we’re glad that holding your tickets helped you feel comfortable and confident while finalizing your plans.

Your kind words and recommendation mean a great deal to us. We will certainly share your appreciation with Jonathan, as feedback like yours motivates our team to continue delivering the highest standard of customer service.

Thank you once again for your trust and support. We look forward to assisting you with your future travel plans and providing you with the same excellent service every time!

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

David provided exceptional service i…

David provided exceptional service i will definetly use this company again..!!

6 October 2026
Unprompted review
Travcart logo

Reply from Travcart

Dear Mr. Ambler,
Thank you so much for your wonderful review and kind words! We’re delighted to hear that David provided you with exceptional service and made your experience with Travcart a positive one. At Travcart, we always strive to offer our customers a smooth, stress-free, and personalised booking experience, ensuring they receive the right guidance and support throughout their travel arrangements.

Your appreciation means a great deal to us, and we’ll be sure to share your lovely feedback with David. Our team takes pride in going the extra mile to help customers find suitable travel options and make the booking process as straightforward as possible.

It’s especially rewarding to know that you would choose Travcart again for your future travel needs. Customer satisfaction is at the heart of what we do, and feedback like yours motivates us to continue delivering the high standard of service our customers deserve.

Thank you once again for choosing Travcart and for taking the time to share your experience. We look forward to assisting you with your future travel plans and providing you with another excellent experience. Safe travels, and we hope to welcome you back to Travcart soon!

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Charles Smith was helpful in finding the right…

Charles Smith was helpful in finding the right flights to get to my daughter who is in hospital in Auckland on the dates l needed to go and return. He made the process easy and explained everything to me.

22 September 2026
Unprompted review
Travcart logo

Reply from Travcart

Dear Mrs. Martin,
Thank you for your kind review. We’re pleased to hear that Charles Smith was able to help you find the right flights to Auckland for the dates you needed and made the booking process easy by clearly explaining everything. We understand how important it is to travel during difficult family circumstances, and we’re glad Charles could make the arrangements a little less stressful for you. We’ll be sure to pass on your appreciation to him. Thank you for choosing Travcart, and we wish your daughter a speedy recovery.

Warm regards,
The Travcart Team !!

Rated 4 out of 5 stars

Very helpful operative

Very helpful operative, Charles Smith, who helped me to sort out best/cheapest option for travel to Bangkok and booked flights for my party of three.

21 September 2026
Unprompted review
Travcart logo

Reply from Travcart

Dear Mr. Obrien,
Thank you for your kind feedback! We’re delighted to hear that Charles Smith was helpful in finding the best-value flights to Bangkok for your party of three. We’ll be sure to share your appreciation with Charles.

At Travcart, we’re always striving to improve our services and provide an exceptional customer experience. We appreciate your four-star rating and would love the opportunity to make your next experience even better and earn that fifth star! Thank you for choosing Travcart, and we look forward to assisting you with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 4 out of 5 stars

Great having experienced advisors and access to carriers' booking engines with agent-only pricing…

Great having someone with experience and access to the long haul carriers' sites and pricing. They were also helpful after the sale and it's great having someone to speak to in the UK rather than chatbots or websites or overseas call centres.

Slight concern with the hard sell to pay straight away, but I guess some people go off and search the same flights themselves and negotiate with someone else. It would also have been useful if the seats and special assistance was sorted upon paying, and advice that tourist visas are needed for Brits to go to Australia.

22 August 2026
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Reply from Travcart

Dear Mr. Frances,
Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated our team’s experience, access to long-haul airline fares, and continued support after booking. Providing a personal service with a UK-based team is something we truly value.

We also appreciate your constructive comments regarding the booking process, seat selection, special assistance, and visa guidance. We understand how important it is to have clarity and peace of mind at every stage of your journey. Your feedback is valuable, and we’ll use it to help us improve the information and support we provide to our customers.

Thank you again for choosing Travcart, and we hope to assist you with your future travel plans!

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Was excellent customer service

Was excellent customer service

7 September 2026
Travcart logo

Reply from Travcart

Dear Mervat,

Thank you so much for taking the time to share such a thoughtful and heartfelt review with us. We are truly delighted to hear that you found our team so helpful, kind, and supportive throughout your experience arranging your upcoming travel to Orlando with Travcart.co.uk.
We completely understand that arranging international travel, especially when you are unsure about the specific process or where to begin, can sometimes feel confusing or overwhelming. That is why our team is always here to provide clear guidance, answer your questions, explain the available options, and support our customers every single step of the way. It means a great deal to us to know that our team was able to make you feel comfortable and confident throughout the entire booking process for your journey to Orlando .
Your kind words about the patience and kindness shown by our team are especially appreciated. We firmly believe that every customer deserves to feel listened to, respected, and properly supported, regardless of how much or how little they know about making travel arrangements. We are so pleased that our assistance made things easier for you and helped take away some of the uncertainty that often comes with planning a trip.
Feedback like yours is a wonderful encouragement to our entire team. We will certainly share your appreciation with the colleagues who personally assisted you, as knowing that they were able to make a genuine difference to your experience is incredibly rewarding.
Thank you once again for choosing Travcart.co.uk and for placing your trust in us. We truly appreciate your kind words and are deeply grateful for the opportunity to assist you. We look forward to helping you again with your future travel plans and providing you with the same friendly, professional, and dependable service.

Happy to serve you again.

Travcart.co.uk/Team

Rated 5 out of 5 stars

Excellent service thanks

Excellent service thanks

1 September 2026
Travcart logo

Reply from Travcart

Dear Mr Ilia,


Thank you for your kind feedback! We’re delighted to hear that you received excellent service.

Your satisfaction means a lot to us, and we truly appreciate you choosing Travcart. We look forward to assisting you again!

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Excellent customer service from Harry…

Excellent customer service from Harry Garfield & Sam Walter

7 September 2026
Unprompted review
Travcart logo

Reply from Travcart

Dear Mrs George,

Thank you for your kind feedback! We’re delighted to hear that you had an excellent experience with Harry Garfield and Sam Walter.

At Travcart, we’re committed to providing professional, efficient, and friendly service. Your appreciation means a lot to our team and motivates us to continue delivering the best customer experience.

Thank you for choosing Travcart. We look forward to assisting you again!

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Very helpful and they helped me so much…

Very helpful and they helped me so much knowing I hadn’t got any idea what I was doing They were so helpful and kind to me many thanks Mal Berry

29 August 2026
Travcart logo

Reply from Travcart

Dear Mrs Mal Berry,

Thank you so much for taking the time to share such a thoughtful and heartfelt review with us. We’re truly delighted to hear that you found our team so helpful, kind, and supportive throughout your experience with Travcart.

We completely understand that arranging travel, especially when you’re unsure about the process or where to begin, can sometimes feel confusing or overwhelming. That’s why our team is always here to provide clear guidance, answer questions, explain the available options, and support our customers every step of the way. It means a great deal to us to know that our team was able to make you feel comfortable and confident throughout the process.

Your kind words about the patience and kindness shown by our team are especially appreciated. We believe that every customer deserves to feel listened to, respected, and properly supported, regardless of how much or how little they know about making travel arrangements. We’re so pleased that our assistance made things easier for you and helped take away some of the uncertainty.

Feedback like yours is a wonderful encouragement to our entire team. We will certainly share your appreciation with the colleagues who assisted you, as knowing that they were able to make a genuine difference to your experience is incredibly rewarding.

Thank you once again, Mr Berry, for choosing Travcart and for placing your trust in us. We truly appreciate your kind words and are grateful for the opportunity to assist you. We look forward to helping you again with your future travel plans and providing you with the same friendly, professional, and dependable service.

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Quick and professional!

6 September 2026
Travcart logo

Reply from Travcart

Dear Mr Abdali,

Thank you so much for taking the time to share your wonderful feedback with us. We’re delighted to hear that you had an excellent experience and found our service quick and professional.

At Travcart, we’re committed to providing prompt, efficient, and professional assistance to make every customer’s travel experience as smooth and stress-free as possible. It’s great to know that our team was able to meet your expectations.

Your kind words are a wonderful encouragement to our entire team and motivate us to continue delivering the same high level of service and support.

Thank you once again for choosing Travcart and for sharing your positive experience with us. We truly value your trust and look forward to assisting you again with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Harry and Roger both very helpful

Harry and Roger both very helpful. Excellent service

5 September 2026
Travcart logo

Reply from Travcart

Dear Ms Pacey,

Thank you so much for taking the time to share your kind feedback with us. We’re delighted to hear that Harry and Roger were both very helpful and that you received excellent service from our team.

At Travcart, we strive to provide friendly, professional, and reliable assistance to ensure every customer has a smooth and stress-free travel experience. It’s wonderful to know that Harry and Roger were able to meet your expectations and make your experience a positive one.

Your appreciation means a great deal to Harry, Roger, and our entire team. Thank you once again for choosing Travcart and for sharing your positive experience with us.

We truly value your trust and look forward to assisting you again with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 1 out of 5 stars

Because you are not honest I never…

Because you are not honest I never recommend people to go with you flights

24 August 2026
Travcart logo

Reply from Travcart

Dear Mr Mohammed,

Thank you for taking the time to share your experience with us. We appreciate your feedback and take your concerns seriously.

We would like to clarify that the situation was related to a change in the flight schedule, which was not something we could control. We always aim to provide our customers with clear and accurate information and assist them as much as possible when changes occur.

We understand that such changes can be frustrating, and we will review this matter with our team to ensure that communication is handled as clearly and effectively as possible in the future.

Your feedback is valuable to us and helps us improve the service we provide to our customers.

Thank you once again for sharing your experience.

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Charles was very helpful.

Charles was very helpful when booking my flight tickets. He was very thorough and answered all my questions. He was very professional and patient. Thank you.

24 August 2026
Travcart logo

Reply from Travcart

Dear Ms Vickery,

Thank you so much for taking the time to share your kind feedback with us. We’re delighted to hear that Charles was very helpful throughout the process of booking your flight tickets.

It’s wonderful to know that he was thorough, patient, and professional, and took the time to answer all your questions. At Travcart, we believe in providing clear, attentive, and reliable assistance to ensure our customers have a smooth and stress-free travel booking experience.

Your appreciation means a great deal to Charles and our entire team. Feedback like yours is a wonderful encouragement for us to continue delivering the same level of care, professionalism, and personalized support to all our customers.

Thank you once again for choosing Travcart and for sharing your positive experience with us. We truly value your trust and look forward to assisting you again with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 4 out of 5 stars

Very good experience

Very good experience

29 August 2026
Travcart logo

Reply from Travcart

Dear Mrs Burns,

Thank you so much for taking the time to share your positive feedback with us. We’re delighted to hear that you had a very good experience with Travcart.

We always strive to make every customer’s travel journey as smooth, convenient, and hassle-free as possible. Knowing that your experience was a positive one truly means a lot to our entire team.

Your kind words are a great source of encouragement and motivate us to continue providing excellent service, support, and care to all our customers.

Thank you once again for choosing Travcart and for placing your trust in us. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Very helpful

Very helpful, very polite, and fast service.

29 August 2026
Travcart logo

Reply from Travcart

Dear Mr Nanchev,

Thank you so much for taking the time to share your kind feedback with us. We’re delighted to hear that you found our service very helpful, polite, and fast.

At Travcart, we believe that providing prompt, courteous, and reliable assistance is an important part of creating a smooth and stress-free travel experience. It’s wonderful to know that our team was able to meet your expectations and make your experience a positive one.

Your appreciation means a great deal to our entire team and serves as wonderful encouragement for us to continue delivering the same level of care, efficiency, and support to all our customers.

Thank you once again for choosing Travcart and for sharing your positive experience with us. We truly value your trust and look forward to assisting you again with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Really helpful getting my the flight I…

Really helpful getting my the flight I needed and a good price

25 August 2026
Travcart logo

Reply from Travcart

Dear Mrs Wilcock,

Thank you so much for taking the time to share your wonderful feedback with us. We’re delighted to hear that our team was able to help you find the flight you needed at a good price.

At Travcart, we always strive to make the flight-booking process as smooth, convenient, and affordable as possible. It’s great to know that our assistance made a positive difference to your travel plans and helped you find a suitable option within your budget.

Your kind words are a great encouragement to our entire team and motivate us to continue providing helpful, efficient, and reliable service to all our customers.

Thank you once again for choosing Travcart and for trusting us with your travel arrangements. We truly appreciate your support and look forward to assisting you again with your future journeys.

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Very efficient

Very good and helpful

26 August 2026
Travcart logo

Reply from Travcart

Dear Ms De Soysa,

Thank you so much for your kind feedback! We’re delighted to hear that you found our service very efficient and our team helpful.

Your appreciation means a lot to us and encourages our team to continue providing smooth, reliable, and supportive service to every customer.

Thank you for choosing Travcart. We truly appreciate your trust and look forward to assisting you again with your future travel plans.

Warm regards,
The Travcart Team !!

Rated 5 out of 5 stars

Smooth process

Smooth process

25 August 2026
Travcart logo

Reply from Travcart

Dear Mr Leslie,

Thank you so much for taking the time to share your kind feedback with us. We are delighted to hear that you found your experience with Travcart to be a smooth process.

At Travcart, we always aim to make every step of the travel journey as simple, convenient, and stress-free as possible. It is wonderful to know that our team was able to provide you with a seamless experience and that everything went smoothly from your perspective.

Your feedback is greatly appreciated and serves as wonderful encouragement for our entire team. We remain committed to providing the same level of care, efficiency, and support to all our customers.

Thank you once again for choosing Travcart and for sharing your positive experience with us. We truly appreciate your trust and look forward to assisting you with your future travel plans.

Warm regards,
The Travcart Team !!

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