Travelgenio Reviews 

I rarely leave bad reviews, but...
Just 3 days ago I booked a flight from Europe to US using Travelgenio. Already this has become the most problematic airline booking I've ever made.
One, they use a third party money collector, WorldPay. Go ahead, have a look for yourself at what people are saying about this company.

Two, when I tried to contact Travelgenio about finding an alternative payment method, I ran into Travelgenio's version of customer service, which is almost nothing except an online Q and A. (Again, go ahead and check this out at their website - good luck dealing with a person). However, I was able to leave a message with Travelgenio requesting more information.
Today, after getting no response, I decided to take a chance and use Worldpay. After submitting my CC information, Worldpay said my payment was rejected - Citibank had sent me a fraud alert text , to which I replied that the payment was valid. Nevertheless, the interaction with Worldpay and with Travelgenio has ended there.

By far my worst airline booking experience in 30+ years of buying tickets. My problems with this comany continue. Save yourself a big headache and book elsewhere

I booked flight for my Grandmother and Niece to come visit me in New Zealand through Travelgenio from skyscanner.
I even added their "personalised service" pack so i could request a wheelchair for my grandmother who is 81 years old and cant walk properly and also a hot meal for her on the plane.
Well she didnt get any personalised service, or anything at all, she was made to walk the whole way through the huge airport and nobody even offered to help her.
I am extremely annoyed as i specifically bought the personalised service just to make sure this request was put through!!!
So they charged me $66 to do nothing!
Now they have return flight to Samoa and I am worried that she will again not get wheel chair assistance or any food on the plane to samoa, which is a long flight from New Zealand!
I have tried to contact Travelgenio but there is no number to call them anywhere available!!
Never again will i book through travelgenio, I wish i could cancel booking for without losing money and book new flights through someone who will take care of the requests i PAYED EXTRA to try and have!
If you would like to make this better Travelgenio please contact me, Highly disappointed in your service, i thought i was getting paying the extra!

I booked two flights in may with this company from waterford to Luton, leaving 27/8 returning 29/8. I paid in full €416.62. I discovered last Friday that VLM, had pulled put of waterford in early June. No one has contacted me to advise, or offer my refund. Appalling service.
Have telephoned and spent time listening to music and being told "all our operators are busy at the moment, please hold", whilst they rack up the money for the call.. I have no flights and am out of pocket . I have emailed but received no response. The email sent to VLM has unsurprisingly bounced back. I need communication NOW, and I shall be taking the matter further if I do not receive any contact. Dis gusting.

have used skyscanner for a number of years for a multitude of trips across all continents.
This was my first, and most definitely last, booking with Travelgenio.
My saved search on skyscanner bad my trip planned for the 28th of January. However when I clicked on the link to confirm my flight (after I had been through two screens on Travelgenio with January 28 as the date) it changed the confirmation to December 28. After three screens (skyscanner included) with January 28 as our flight date I did not check the card payment section (where their fees are substantially higher than their competitors) as three confirmations seemed sufficient to me. I noticed as soon as I received my email confirmation the wrong date. I still had all my tabs open with confirmed January 28 on them as I suffer from OCD and this is one of those things I do. The only screen that said differently was the confirmation email.

I rang immediately as I'd hoped the payment hadn't been processed as I hadn't received the final confirmation. Unfortunately I was on hold for over 15 minutes (at 10pm at night as well!) when I encountered possibly some of the worst customer service ever. I understand that English is not their first language, as my mother comes from an English as a second language background, I always am polite with language barriers.
But this man refused to investigate any website faults or possibilities that there was any fault on their behalf. Instead calling me negligent (which triggered an anxiety attack as a result of my OCD) and that there was nothing he could do for me. Giving me less than 8 hours to pay the initially 60USD but then changed to € to suit their story or face further fees. I screenshot each screen but he refused to let me email it to them or speak to a supervisor.
I worked in customer service for over 10years so I am the last person to get nasty as I know it gets you nowhere. It took all of my restraint to not yell at the ignorance this man displayed with mental disabilities and difficulty this man put me through.
The cherry on top was that he hung up on me when I mentioned speaking to the ACCC.
My advice is to pay the extra money and save yourself a lot of heartache and time. I have taken two doses of my anxiety medication and still have not calmed down, he was soo inconsiderate and unhelpful.
A trip I was looking forward to is now ruined.

Thank you Travelgenio for inducing my first anxiety attack in eight months. You are the epitome of pathetic.

Update- it is now 808am, 9 minutes after they informed me that I need to inform them of my "decision" but after several emails and calls I have yet to hear from them and will now be facing EXTRA process fees. They have however reported my review on multiple websites.

It has been close to 10 hours and I still havent recieved my eticket! I am scared I will be charged without having my ticket after having read all the reviews. I emailed customer service but no reply!!! Please dont tell me this is a fraud!

Update! Just recieved it now! Thanks!

I booked a ticket a month before and tried to change my flight schedule. I tried all my effort for last 2 weeks, could not get hold of any customer service. Phone number that I have on confirmation email is not a local number so Ive made international calls but couldnt get help at all. My flight date is approaching fast and if I dont get response from Travelgenio, I will do as much as I can to let people know that do not book with this company and do not use company you dont know. I found this company from Skyscanner as good price but it was bad choice.

They just changed my flight date and now they wont change it back to my liking.

Worst customer service ever sent 2 emails customer service no answer instead of 28 febraury i booked 28 march i just want to change them but no one answer not worth to book with company.

I've been trying to change the date of my flight for over 20 days!! I have called countless times to their supprt line. I have spent over an hour on the phone with them (not to mention that extra charges apply).
I've sent emails, I've filled the contact form and nothing seems to work.
I've even searched for available flights to make their work easier. They took 5 days to get back to me, saying it was not possible to change the flight because the airlines weren't the same (which was not true!). Travelgenio: NEVER AGAIN!

Customer service became a bigger joke after posting this review! What did they offer me? After having paid 500€ for a flight (less than a month ago) they want to charge me an additional 670€ to change the departure date. This is is wrong in so many levels that i don't even know where to start. 1st of all in the market this flight costs today 570€. And the exact same flight with travelgenio 5 days ago would cost 605€. Why on earth would I pay 670€(!!!) to keep booking with travelgenio something that would be cheaper and hopefully with a better customer service elsewhere?!

Back on Feb 6 we booked and paid for 2 return tickets.
We never got electronic tickets. It's May 3 already.
We wrote to customer service and never herd back.
We can't call to Travelgenio because there's no phone number on their website. No phone number, no official address... Does the company even exist?

What are we expected to do?

The firm first changed one flight on my plan and told me the price would be 80 euros more. It was then told me that it was possible to me also to cancel the whole reservation and get my money back without any cost. When I made some spesific inquiries about the price of the flights I was in a couple of days told that the price was about 550 euros more. And they asked me how I wanted to proceed. I immediadly told the that because such a massive change in the price I would cancel the whole reservation. I asked them in what time they would return my money. Now it has gone over a week and there is no answer from the firm. I have sent them several inquiries. And that is concerning flights of 4 person so that is not a small amount of money!

This was the first time I felt completely deceived! I asked for a change in a flight , paid for it and and then they booked it wrong and now they don't assume the responsibility for their mistake and don't give me the flight nor the money! I'm reporting this to Spanish and european authorities! You won't get away with this!

Made a booking but needed to cancel. We were told the charge for cancellation would be 30 EURO. After giving over the credit card details we were charged 50 GBP!!!!

This is outright fraudulent activity. In no instance should you trust this company.

My flight was booked in a sequence of three connecting flights. The second flight was 2hrs delayed so I would miss the next flight and therefore I had to buy a whole new ticket from another company as I needed to leave at that time. Jet Airways staff informed me that I would be refunded for the two missed flights through Travelgenio as they sent an email which I saw. Now after multiple emails Ive heard nothing back from them!!

I have called your offices over and over and at my own cost been on hold for over 30 min a time. I have emailed 4 times with no response at all. You have double booked 5 members of my family one one flight. We have 10 seats paid for on a flight from London to Toronto and I have been out of pocket for 2 weeks. How your system did not pick up the double booking is beyond me and I am disgusted that you would not take this seriously and return my emails at least. We travel a lot and under no circumstances will I ever be using you again and I will be telling all my friends as well.
Could someone kindly contact me to arrange my refund of nearly 1000 pounds!

Thanks

I have callet your office 6 times, and i get the same answer . i been talking With your føre nerley 2 hours . all i want i getting my money back . otherwise om going to call condor airline and your office every day until i get me money back¡!!!!!!!!!!! I can read on Trustpilot that om not the first With this problem !!!!!

Hi,
My flight needed to be modified due to time changes made by flight company. I called to TRAVELGENIO agency few times, each time talking to a different agent , each time describing my situation from the begging since none of the person I contacted before seemed to take care to solve the problem. Finally we found a solution and I was promised to receive an e-mail with confirmation of the new flight. Instead of it I got an e-mail proposing me again different solutions , asking to confirm my choose within 12 day, otherwise the flight proposed might not be guarantied anymore. I replied but MY E-MAILS ARE LEFT WITH NO ANSWER. Since 2 days I am trying to contact agency but …nobody picks up the phone,
Beginning to worry...

I booked a flight in Sept 2014 for me and a friend to go to Istanbul. In November the flight time was changed by almost 3 hrs later meaning instead of arriving at the hotel in the afternoon, we wouldn't arrive until 8 in the evening which makes a big difference when you are just going there for 3 nights. In addition to this Istanbul is currently under a high terrorism threat which was not apparent when I booked the flights last year. I contacted them to say that I do not accept the flight time change but this resulted in my emails being answered by 5 different customer service agents all repeating the same information back to me - very frustrating. Initially Travelgenio told me that I should be able to get a refund based on the flight time change but after many emails back and forth they told me that the airline said they will not refund me as the flight time change is not longer than 6 hours!!! I decided to call the airline directly. I dealt with a very nice gentleman who meticulously went through my booking to see exactly what changes had been made by them; he confirmed that as the time change was more than 90 minutes I was entitled to cancel the original booking agreement and obtain a full refund. Sounds like good news, but unfortunately this would have to be done through Travelgenio. I have relayed this information to them but they came back to me again today simply saying ''Airline won't refund'' which is a blatant lie. The flight time change and recent bombing in a tourist area are both out of my control, yet I am still waiting patiently for the cancellation of my flights and a refund, which I am entitled too based on the above situation. One thing I base my life on professionally and personally is honesty and I can quite frankly say that I have lost all trust in them. I have logged an official complaint and I hope it will be dealt with soon.

Could I please have an email address to respond to Travel genio - I can't seem to find something on the Internet. The people have tried to be helpful I can tell... but it is unfortunate that our flights had to be cancelled because of a natural cause outside of our control. We only found out on the morning we flew out so we weren't able to get any money back as the insurance we purchased through travel genio only allows cancellations to be made at least 24 hours before flight out. I thought this was very unfortunate. I would like to cancel my airline credit so I can try claim the money back through my insurance here in New Zealand. Could someone please provide an email?

Just one word: run away!

We had a small issue with the booking: first name and last name being reversed. They can't help, give contradictory info, can't do anything, and waiting lines on the phone consume your full day. Run away!