Travellodge Reviews 

My husband stayed at the Boston Lincs lodge on 18/6
Couldn’t get booked in because the receptionist was on her mobile phone and having waited several minutes fir her to complete her call he went and sat in the car gir 25 minutes because there was no where in reception to sit . When he returned she was rude and defensive saying it was a work call! Then she booked him in, out of spite it would seem, in to an assistance room despite him having no obvious disabilities. The room was unsuitable . He won’t be returning

Stayed at the Greenwich High Road hotel, great location and nice enough bar/restaurant area but avoid at all costs if the weather is over 20 degrees. The only aircon is ground floor, nothing in the rooms at all and the higher up you go the hotter it gets. We were 4th floor with a barely opening window & 2 pathetic fans, our room hit nearly 30 degrees so sleep was impossible! Massively unpleasant and it ruined an otherwise lovely weekend! Will never return, will stick to premier inn from now on, lesson learned.

Travelodge, New Brighton, Wallaesy, We didnt even last an hour before looking for a Premier Inn, rooms so small it felt like a prison cell, no airflow, which during a heatwave where it is atleast 10 degrees warmer than outside and you can barely crack the window is just not on in this day and age, tiny TV and bed, ive stayed in bad travelodges before but this was truly awful, I wouldn't recommend this to anyone, the extra few quid to stay anywhere else is more than worth it, you've been warned.

Poor customer service ! Staff definitely needs more training to assist customers and not to waist time !

Not allow customers to see CCTV when your car has been stolen from their car park, this is the Travelodge Central Burton on Trent they are probably operated by car thieves.

Very poor customer service and deliberate premium rate numbers to deter you. I booked and they could easily have changed the date. After numerous calls and emails I got a partial resolution but no compensation for all the cost and time. Don't book with this unprofessional chain!! Avoid at all costs

Bradford South is the absolute pits. Dirty. Broken lift. Unclean rooms. Didn’t take my rubbish. Didn’t clean the room. No free WiFi. Staff not helpful. They don't even look up when you walk in. Breakfast is very poor. Don't stay here, it's not even a one star hotel. It's not even a hotel.

We stayed at the travel lodge in portsmouth as an overnight stop before catching a ferry to France. Our journey was a long one, all the way down from Yorkshire, so we arrived tired and ready for a rest. We have stayed at this Travel Lodge before and new the room we wanted was quiet. The two ladies on reception - Gillian and Lea - were outstanding!!! both very helpful in getting sorted both with our room and sending us around to the Pub next door for a well earned drink and food. Both Gillian and Lea made our journey a well worth trip with their greeting at reception.. I do hope to meet these two wonderful ladies again at our next trip to France. Thank you !!!

This was one of the worst stays I0ve ever had. A homeless man approached me in the staff toilets and the whole place had a strong smell of drugs. On top of that, the staff tried to force their way into my room, which made me feel extremely unsafe! AVOID.

Travellodge Manor House London. Hotel is racist . Management and staff should be investigated and face consequences. Never will spend my money there !

I did not realise that this company allows a US based company to manage bookings for it. This caused me to be charged about a third more and also not to receive a VAT invoice. I am VAT registered so this is a loss of 20%. When I asked to cancel the booking they refused.
Poor customer service and in breach of HMRC VAT regulations.

Stayed at a Travel Lodge - 28C outside and no air con in room. An old filthy, dusty fan was in the room which made absolutely no difference to the heat in the room. Requested towels etc to be changed - one large towel was left and two hand towels - all were dirty, the 2nd bath towel had been taken away. Beds are not made and tea, coffee, milk not replenished. I reported all to the Reception clerk who only apologised. I would never stay in a Travel Lodge again.

Dump, mis-managed. Had complaint and no management on site and when I asked to speak to someone on the phone, I was put through to the assistant manager and he told me he couldn't hear me on the phone and disconnected me......when the receptionist phoned him back he then told me he was "in the middle of something ' and too busy!! Noone talk to now until 7am tomorrow. Stay away if you want a decent hotel

I have had one or two nice stays at travel lodge
But in may 2026 I did think being threatened with a knife was going a bit far on top of poor food, no service and non existent security.
Perhaps put staff through public relations courses, catering services and anger management before charging people to be abused.
London airport.

Hi, I hastily made a booking online for 1 nights stay in Droitwich on the 8th of May 2026,when i arrived at the hotel i was informed that the booking was for the 10th of May and infact the hotel was full for the 8th of May,I do not know how this mistake happened although i presume it was because of the booking procedure on your website and i was shown the next available date at this hotel as it was full
and i accidently booked the wrong date by mistake. I was assured by the reception that i could use this booking at another date and even in a different Travel lodge, so the person helped me book another Travel lodge hotel for the 8th of May in Broomsgrove which was the closest with availability.However when i attempted to change the original booking,as i had made a non refundable reservation , i found out it was only possible to change the date but i had to stay at Droitwich which as i was on my way home to Durham obviously i do not require staying there.Therefore i contacted customer services to obtain help with this mistake and i received a message stating that no one was available and i would be contacted soon , i was aware that i had until 12 pm on the 10th of May to change the booking however i did not receive a reply from customer service until after this date and so i was informed that it was know to late to change the booking and i have lost my payment.
I really feel that i have been caught in some kind of trap due to Travellodges rules and booking process on line ,it has left me feeling deceived after putting my trust in your company and i have in effect paid twice for 1 nights stay.Furthermore i can not understand how this sort of treatment of your customers can be allowed in this country and i am seriously considering contacting trading standards due to the service i have received

Bradford South: If I could give no stars I would. The towels were dirty. The hotel is dirty and tied. The breakfast the hot food was cold even after complaining and the croissants were hard. arrived late no mention to enter car reg or anything to do with parking. Ended up parking tickets. Stay well clear.

Absolutely rank at Rotherham central. Poo marks on floor and broken AC held up with some sort of train pass and tapes!!!

Travelodge, you should be utterly embarrassed at the state of your hotel!!

I wouldn’t advise any woman or girls to use this place just look up the recent Horrifying events that’s has happened on there premises .And the fact they didn’t go to the government enquire set up to investigate there business about said horrifying events is Disgusting unprofessional and an insult to women and girls.Only today the 5-5-26 they want to as a business to apologies for the disgusting crimes that they let happened on there premise they fact they took so long to admit to these crimes are awful unprofessional And is the biggest insult of all ,so people if you care about your female family members please Don’t let them stay at Travellodge try any other place instead for safety and peace off mind .

Stayed at Gosport staff very courteous would definitely recommend. Breakfast great selection and high standard Will definitely stay again

homless man tried bumming me in the staff toilets, bed bugs, the staff tried to break down my door and it smelled like drugs