Travel Money Oz Reviews 

6,606
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers had a great experience with this company. Consumers frequently praise the staff members for being exceptionally helpful, incredibly welcoming, and always professional during their daily store interactions. People deeply appreciate that the online ordering system is remarkably quick, very easy to navigate, and consistently allows for a smooth same-day collection process. However, some customers also noted unexpected conversion fees, potentially unfair exchange rates, and noticeable difficulties when attempting to securely process online credit card payments. Reviewers expressed considerable frustration when dealing with these extra unexpected costs and persistent website payment errors during their recent transactions.

What people talk about most

Staff

Consumers find staff to be positive, cheerful, and professional during their visits. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast click and collect process and... See more

Order

Customers had positive experiences with order, highlighting the fast and efficient online process. Reviewers... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between online and... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement. On... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially spoke with one of the ladies at the Kotara outlet regarding rates, fees & how the process worked. She was very helpful. After a week I went online & ordered our Euro late on the Sunday & rec... See more

Rated 5 out of 5 stars

Such an easy experience and the gentleman that served me was lovely, even when I arrived 2 minutes after close timehe still helped me with my order. The money was broken down into large and small n... See more

Rated 5 out of 5 stars

I highly recommend Travel Money Oz at Helensvale. The online ordering system is quick and easy to navigate and my order was ready to be picked up within 3 hours and their exchange rate was better tha... See more

Rated 5 out of 5 stars

Late last night, I inadvertently added an extra zero to my JPY order. All it took was an email within minutes of paying for it and I had the funds credited to my account this morning. I ordered the co... See more


Company details

  1. Currency exchange service

Written by the company

At Travel Money Oz, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

7k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(6,606)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Riverlink Ipswich click and collect

The team at Riverlink were fantastic, they were not even concerned or bothered when I wanted more when I arrived in store. The click and collect process was easy, streamlined and highly recommended, thanks again!

31 December 2025
Unprompted review
Rated 1 out of 5 stars

look elsewhere

Same day money. Fail. Shop open as advertised. Fail. Return calls. Fail. Apparently the manager failed to update year end trading times. If you want a stress free experience look elsewhere.

29 December 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Steve, we’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.

What you’ve described isn’t the level of service we aim to provide. We’ve passed this on internally to investigate what went wrong, particularly around trading hours and communication, so we can address it and prevent it from happening again.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

No communication

Made online order selected a time no one arrived no email. Still waiting to hear about delivery next day. Replied to original email with a message will get a reply in 2 business days. Not a company I would deal with again.

21 December 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Lisa, thank you for reaching out, and please accept our sincerest apologies for the frustration this has caused.

We can confirm that we have received your email, and our Customer Support team has already been in touch to resolve this situation. We experienced an unforeseen issue with the external delivery service that delayed your order, and we truly regret that this impacted your plans, especially with your upcoming departure.

Thanks for letting us know where we can improve. We'd love to win you back in the future and give you a truly great experience!

Rated 1 out of 5 stars

Ordered at 920am with "3 hr delivery" and now 7 hrs later still not here

Ordered at 920am with "3 hr delivery". It's now 4pm, and we leave tomorrow and it's not been delivered. Also been trying to call and no one has picked up, no way to reach anyone. Also emailed and no one has responded also says in auto reply 2 business days for a reply very helpful when leaving tomorrow.

False promises and under delivering!

Now, we are out the money but as the transaction shows pending cannot cancel the transaction but also can't dispute. Now, out the money and don't have the cash.

Beyond annoying!

21 December 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Dara, thank you for reaching out, and please accept our sincerest apologies for the frustration this has caused.

We can confirm that we have received your email, and our Customer Support team has already been in touch to resolve this situation and issue a full refund. We experienced an unforeseen issue with the external delivery service that delayed your order, and we truly regret that this impacted your plans, especially with your upcoming departure.

Thanks for letting us know where we can improve. We'd love to win you back in the future and give you a truly great experience!

Rated 5 out of 5 stars

Very easy

Very easy to do. Ordered and paid online and picked my order up. Second time I have done this now and it's so easy!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Liam

I had a special request for NZ currency and Liam sorted it out so quickly and efficiently. Appreciated him being so very helpful and friendly.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I highly recommend Travel Money Oz at Helensvale. The online ordering system is quick and easy to navigate and my order was ready to be picked up within 3 hours and their exchange rate was better than any bank or post office. The service for collection was friendly and efficient.
Will always use them when I need some foreign dollars.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Would not accept payment from debit or…

Would not accept payment from debit or cc card. Was forced to go in-store and pay the higher fee

8 December 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi there, thanks so much for reaching out. We’re really sorry to hear about your experience — that’s definitely not what we want for our customers. If you could please email our Customer Support team at Feedback@travelmoneyoz.com, they’ll be able to look into what happened with your online payment and make sure it doesn’t happen again.

We appreciate you taking the time to let us know, and we look forward to helping get this sorted.

Rated 1 out of 5 stars

Booked for delivery of my currency…

Booked for delivery of my currency between 10am-12pm. It's 30 minutes past 12pm & I'm still waiting for the delivery. I have places to be and have had absolutely zero communication regarding this. A bit of a joke in all honesty

8 December 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Madelyn, thanks for reaching out to flag that. That's not what we want to hear at all!

If you could please email our Customer Support team at Feedback@travelmoneyoz.com, they will be able to look into what happened here.

We look forward to your email!

Rated 5 out of 5 stars

No fuss easy and a pleasure

Thankyou Julie you added to the pleasure of our vacation with your bright and kind manner. It was lovely to meet you and have such a smooth transaction. Well be back 😃😃😃😃

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Good rate & Fast Delivery

Good rate, free delivery.
Have used this service a couple of times now. Got a good rate on AU to USD cash conversion, and they deliver the cash to you same day if required, for no additional fee.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Couldn't register

Couldn't register, kept getting a message to say my details were incorrect.
Absolute waste of time I wouldn't recommend to anyone.
Purchase scam.

2 December 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Graham, that's not what we want to hear at all :( If you could please email our Customer Support team at Feedback@travelmoneyoz.com, they will be more than happy help you out!

Rated 5 out of 5 stars

Dirk handled my request for currency…

Dirk handled my request for currency exchange today. I had met him previously to discuss currency exchanges. He is always pleasant and helpful. His service is very good. He gives sound advice and answers all your questions too. I will always see him when l need his service.
Kantha

1 December 2025
Unprompted review
Rated 3 out of 5 stars

Don’t trust the delivery window

Don’t trust the delivery window. A 2hr window and delivery driver still can’t make it within that frame. Turned up an hour past the delivery time frame.

30 November 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Mahdi,

Thanks for calling this out — and you're absolutely right to be frustrated. We pride ourselves on our speedy delivery service, so this is sad to hear.

Our Customer Support team has already replied to your email, and it looks like the driver was held up, which pushed everything back more than we would’ve liked.

We really appreciate your patience, and we’re working with our delivery partners to make sure this doesn’t happen again. If you need anything else, we’re here to help.

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