Very nice, well appointed studio. Bed comfortable, great shower, kitchen looked good for self catering, though l didnt actually cook anything. There was a washing machine available. The only negativ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a family weekend away just before Christmas. The location was really good in Derry for us, near city centre and to experience all that is Derry. The house was clean and spacious for a big gr... See more
Company replied
Good communication after booking. Accommodation adequate for one night, one toilet roll and small amount hand wash left, dosent cost much for little toiletrie items. Owner reply when requested to... See more
Company replied
Company details
About Travelnest
Written by the company
Discover why thousands of hosts choose Travelnest
Travelnest helps holiday rental owners thrive by combining technology with a human touch.
Every customer is matched with a dedicated property expert who delivers ongoing support, tailored recommendations and proven, data-led strategies to maximise bookings.
We make it simple to list across major platforms like Airbnb and Booking.com, while our experts help you stand out.
We're proud to be partners in your success, offering expert advice backed by real-time performance data.
Property Experts
Global exposure
Calendar sync
Smart pricing
Mobile app
Get started
Contact info
Birchin Court, 20 Birchin Lane, EC3V 9DU, London, United Kingdom
- owners@travelnest.com
- travelnest.com
3.6
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great location. Apartment was very clean and the owners were great
Great location. Apartment was very clean and the owners were great!
25 July 2026
Reply from Travelnest
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed the great location, found the apartment very clean, and had a great experience with the owners. We hope to welcome you back again soon!
Regards,
The Travelnest Team
Horrible experience
Horrible experience. We find out that our booking wasn't available as the owner wasn't allowed to rent. We find out at the reception that we have no place to stay after 4 hour of driving with two small kids. I asked for a compensation and they didn't even reply to my msg. Horrible experience. Think twice before booking through @travelnest.
1 August 2026
Unprompted review
Reply from Travelnest
Thank you for sharing your experience, and we're truly sorry for what happened. We understand how distressing it must have been to arrive after a long drive with your children and find that the booking wasn't available. This falls short of the standard we aim to provide, and we're sorry for the stress and inconvenience this caused you and your family.
We take feedback like this seriously and are looking into what happened here.
Regards,
The Travelnest Team
Host Denied my Booking after Confirmation from booking platform
The owner/host claimed that had no notification of my booking. Booking.com confirmed multiple times. I had to find other, very expensive accommodations at midnight in a strange city.
25 July 2026
Reply from Travelnest
We’re very sorry that the host was unable to honour your confirmed booking. We understand how stressful it must have been to arrange alternative accommodation at midnight, particularly at additional expense. This is not the experience we want for our guests, and we sincerely apologise for the disruption caused.
Regards,
Travelnest Support
This was the worst booking ever
This was the worst booking ever. The location can not be found with the indicated address, no house number. Locals and Taxi driver gave up also. Initially advices the host I would com in for checki in between 100-11pm, however no connection to the host. Instead an answering machine telling me to call in office ours next day 9am. Consequently I had to make another booking to find a bed. As a host myself this experiance was a nightmare. Please return my payment over 180 euro!
25 July 2026
Reply from Travelnest
We’re very sorry to hear about your experience. Being unable to locate or access the property, particularly late at night, must have been extremely stressful. Please contact our support team with your booking details and evidence of the alternative accommodation so we can investigate your refund request fully.
Regards,
Travelnest Support
The Hawthorns Christleton Cheshire T he property booked was not fit for…
The property booked was not fit for purpose and could not stay there ..I did not receive full refund and fell Travelnest sides with the client the the customer even though I proved what I paid . I would avoid at all costs .
19 July 2026
Reply from Travelnest
We’re sorry to hear about your experience at The Hawthorns. Travelnest acts as the booking agent, and refund decisions are based on the circumstances of the complaint, the evidence provided, and the property owner’s cancellation terms. We understand your disappointment that a full refund was not issued and are sorry the outcome did not meet your expectations.
Regards Travelnest Support
Excellent apartment in a great…
Excellent apartment in a great location. Excellent communication from Booking.com
Stayed two nights to watch Morrissey in Asti and it was a perfect location and only an 8 minute walk from the train station. The apartment itself was immaculate and stocked with everything you need even little things after a long journey such as coffee and water in the fridge.
21 July 2026
Reply from Travelnest
Thank you for your wonderful review! We’re delighted you enjoyed the apartment, its convenient location, and the thoughtful touches provided by the host. We hope you had a fantastic time at the concert and would love to welcome you back.
Regards,
Travelnest Support
Absolutely stunning lodge and very…
Absolutely stunning lodge and very quite and peaceful caravan park. Owner was lovely and accomadated is going a day early and returned an item that we had left straight away
19 July 2026
Reply from Travelnest
Thank you for your lovely review! We’re delighted you enjoyed the stunning lodge and peaceful surroundings, and that the owner was so helpful and accommodating. We hope to welcome you back again soon.
Regards,
Travelnest Support
Very nice studio apartment
Very nice, well appointed studio. Bed comfortable, great shower, kitchen looked good for self catering, though l didnt actually cook anything. There was a washing machine available.
The only negative was the two flights of very narrow winding stairs ... fortunately Gloria carried my small suitcase for me.
26 July 2026
Reply from Travelnest
Thank you for your lovely review! We’re delighted you enjoyed the comfortable, well-equipped studio and that Gloria was able to help with your suitcase. We appreciate your feedback regarding the narrow stairs and hope to welcome you back again.
Regards,
Travelnest Support
Worst static caravan we've ever seen
Worst static caravan we've ever seen. Didn't stay dirty. Deck in fallen apart. Should be pulled off the site manager. Horrible whole site needs a revamp
25 July 2026
Reply from Travelnest
We’re very sorry to hear about the condition of the caravan and that you were unable to stay. This is certainly not the experience we want for our guests. We take concerns regarding cleanliness and safety seriously and will ensure your feedback is raised with the property owner.
Regards,
Travelnest Support
They Booked a holiday for us in…
They Booked a holiday for us in Broadstairs 6 months prior.
Then cancelled one week before holiday
28 July 2026
Unprompted review
Reply from Travelnest
We're so sorry to hear about this experience — this isn't the standard you should expect, and we completely understand your frustration and disappointment given how far in advance this was booked. Please accept our sincere apologies for the disruption this caused to your holiday plans.
Regards,
The Travelnest Team
Great customer services with continued…
Great customer services with continued support. I am grateful to have registered with them.
6 July 2026
Unprompted review
Reply from Travelnest
Thank you so much for your kind words — we're really glad our support has made a difference for you. It's a pleasure having you with us, and we look forward to continuing to support you!
Regards,
The Travelnest Team
Disgusting liars
Disgusting liars, booked holiday via booking.com paid in full, travelnest emailed day after saying host cant accommodat as not suitable for 4ppl, host said his wife booked someone else. Bloody joke gotta wait 12 days for a refund so lost holiday this year. Never using a place hosted by them again.
27 July 2026
Unprompted review
Reply from Travelnest
Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration and disappointment this situation caused. We understand how upsetting it must be to have holiday plans disrupted like this, and we're sorry for any inconvenience it brought.
Regards,
The Travelnest Team
I tried to register a holiday property…
I tried to register a holiday property on Travelnest and encountered a catalogue of errors, maladministration and exceptionally poor customer service.
My advice is to avoid this company and don't waste your time.
25 July 2026
Unprompted review
Reply from Travelnest
Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced during registration and that our service fell short of expectations. We take this seriously and would like to look into what went wrong — please feel free to reach out with your account details so we can address this properly.
Regards,
The Travelnest Team
Travelnest set up
Everything is explained to you so you can maximise your property and any help needed is provided promptly
18 July 2026
Unprompted review
Reply from Travelnest
Thank you so much for this lovely feedback — we're really glad to hear everything has been explained clearly and that the support has been prompt whenever you've needed it. It means a lot to know your experience with us has been a positive one!
Regards,
The Travelnest Team
Sydney Road
Accommodation was as described
No issues, found the place very clean and everything provided for, good location near Turnpike lane tube and some great places to eat as near Green Lane.
All in all very satisfied
Stayed Sydney Rd - 4 nights July 2026
9 July 2026
Unprompted review
Reply from Travelnest
Thank you so much for your kind words! We're delighted to hear the accommodation was as described, spotlessly clean, and well-equipped for your stay. It's great that you enjoyed the location near Turnpike Lane tube and found some great spots to eat around Green Lane too. We really appreciate you taking the time to share your experience — thank you for staying with us, and we hope to welcome you back soon!
Regards,
The Travelnest Team
Do not trust Travelnest
Booked an apartment in London in February via Expedia for a stay in July. Travelnest sent me a confirmation email with a phone number and email address of the host and vaguely instructed me to contact the host. My emails to the host bounced back and I could not reach the host via phone number provided to me. I sent several messages to both Expedia and Travelnest before arrival. Travelnest never replied and Expedia requested me to go to the location. After arrival, I haven't received any code to enter the apartment. When I called Travelnest phone number listed on my email, I received "phone line is not in service" message. After waiting in front of the property for a few hours, I received a reply to my messages from Travelnest stating that the property is no longer available. Expedia arranged an alternative place for me to stay. Based on lack of communication, not-in-service phone line, and last-minute cancellation, I recommend not to trust Travelnest at all.
3 July 2026
Unprompted review
Reply from Travelnest
Hi Esin,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you encountered with your booking and the disruption this caused to your trip.
We understand how frustrating it must have been to be unable to reach the host, not receive the necessary check-in information, and only be informed after your arrival that the property was no longer available. This is not the experience we want our guests to have, and we sincerely apologize for the stress and inconvenience you experienced.
We're glad that Expedia was able to arrange alternative accommodation, but we recognize that this does not make up for what happened. We take your feedback regarding communication and the booking process very seriously and will investigate the circumstances surrounding your reservation to understand what went wrong and how we can prevent similar situations in the future.
If you're willing, we'd appreciate the opportunity to review your case further. Please contact our support team with your booking details so we can investigate this matter thoroughly.
Thank you again for your feedback.
Kind regards,
The Travelnest Team
Avoid
Please avoid, just awful customer service..and don't think you will get your money back! Run by Ai and bots.
8 July 2026
Unprompted review
Reply from Travelnest
Hi, we're sorry to hear that this was your experience. We understand how frustrating it can be when you feel your concerns haven't been addressed.
While we do use technology to help us respond more efficiently, our support team is made up of real people who are here to help and review cases individually. We'd appreciate the opportunity to look into what happened with your booking and any refund concerns.
Please contact us directly with your booking reference (or send us a private message if you've already left one), and we'll investigate your case and do our best to resolve it.
Regards Travelnest Support
Booked accommodation managed by this…
Booked accommodation managed by this company specifically to attend a concert in the area. Less than 24 hours after making the booking, the concert was cancelled and the accommodation was no longer required. Despite contacting them immediately, TravelNest refused to show any flexibility or goodwill and denied any refund.
Their response demonstrated a complete lack of customer care or understanding of the circumstances. While they may have been within the strict wording of their terms and conditions, hiding behind policy instead of exercising basic customer service speaks volumes about how they treat customers once they have your money.
Based on this experience, I would think very carefully before booking any property managed by TravelNest. If something unexpected happens and you need support or flexibility, don’t expect to find it here.
This was one of the worst customer service experiences I’ve had dealing with a travel company.
13 July 2026
Unprompted review
Reply from Travelnest
Thank you for taking the time to share your feedback. We're sorry to hear how disappointing this experience was, especially after your concert was unexpectedly cancelled.
To clarify, Travelnest is a holiday rental management company. We work on behalf of individual property owners to market and manage their holiday homes across multiple booking platforms. Each property owner chooses their own cancellation policy, and any decision to provide a refund outside of that policy rests with them, as the booking revenue belongs to the property owner rather than Travelnest.
We completely understand why you were hoping for greater flexibility given the circumstances. While we always communicate requests like yours to the property owner, we are only able to process refunds where they have been authorised by them.
We appreciate that this wasn't the outcome you were hoping for, and we're sorry for the disappointment and frustration it caused. Thank you for sharing your feedback, as it helps us continue to improve how we communicate our role and our processes to guests.
Regards Travelnest Support
Sometimes hard to get hold of but lots…
Sometimes hard to get hold of but lots of bookings.
13 July 2026
Unprompted review
Reply from Travelnest
Thank you for your feedback.
Regards,
The Travelnest Team
1 Star-Very disappointing experience
1 Star – Very disappointing experience
I joined Travelnest because I already had a successful Airbnb listing for one private double room in my shared flat. Travelnest advertised that they could distribute my listing across multiple booking websites, so I trusted them to do this accurately.
Instead, my private room was advertised as an entire home/apartment, which was completely incorrect. Guests booked expecting exclusive use of the whole property and were understandably upset when they arrived.
When I raised this issue with Travelnest, they did not accept responsibility. Instead, they told me that they do not advertise private rooms. If that is their policy, then why did they accept my listing, publish it, and distribute it to other booking channels in the first place?
As a result of their incorrect advertising, I had to deal with confused guests, cancellations, refund requests, complaints, and damage to my reputation as a host. In one case, a guest booked through a Travelnest-managed channel even though my original Airbnb listing clearly showed it was a private room. Despite this, Travelnest expected me to pay cancellation charges for bookings that were affected by their own inaccurate listing.
I believe a company that advertises properties on behalf of hosts has a responsibility to ensure the information published is accurate. Blaming the host after publishing incorrect information is unacceptable.
Unfortunately, my experience with Travelnest has been frustrating and stressful. I cannot recommend their service based on my experience.
13 July 2026
Unprompted review
Reply from Travelnest
Thank you for taking the time to share this in such detail. I'm truly sorry for the frustration, stress, and reputational damage this caused you — that's exactly the opposite of the experience we want hosts to have. It's clear this fell short at multiple points, from how your listing was represented across channels to how the issue was handled when you raised it, and I apologize for that. Your feedback is valid and important, and I'm sorry we let you down.
Regards,
The Travelnest Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.