Travelnest Reviews 5,276

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,282 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the convenient and central location, finding it ideal for exploring local attractions and cities. Many also highlight the welcoming and helpful nature of the hosts and staff, who contribute positively to their stay. Reviewers often find the accommodations clean, spacious, and well-equipped with various amenities, making for a comfortable and homely experience. However, some people were dissatisfied with the facilities and overall quality, citing issues like non-working appliances, poor design, or a lack of essential items. A few other people also felt that the cleanliness was subpar, encountering dirty bedding, mould, or general filth, which significantly impacted their experience. Additionally, some customers reported issues with check-in information, unresponsive hosts, or properties not matching their descriptions.

What people talk about most

Location

Reviewers highlight positive aspects of location, often describing properties as being in a great or perfect... See more

Facilities

Consumers find facilities to be ambiguous, with some reviewers praising well-furnished, clean, and spacious... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising aspects such as cleanliness,... See more

Staff

People report positive experiences with staff, with many reviewers praising the helpfulness and kindness of... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting significant issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clean & tidy & easily found Great area to spend a weekend Would definitely use again. Only problem was we could not get the TV to work. Perhaps some information on local amenities would be helpful

Company replied

Rated 4 out of 5 stars

Looked newly refurbished lovely and comfy. Blankets / throws and beds fab. Intercom did not work resulting in several trips down to open the door for the daughter. Shower also not as good as I have... See more

Company replied

Rated 4 out of 5 stars

We had a family weekend away just before Christmas. The location was really good in Derry for us, near city centre and to experience all that is Derry. The house was clean and spacious for a big gr... See more

Company replied

Rated 3 out of 5 stars

Good communication after booking. Accommodation adequate for one night, one toilet roll and small amount hand wash left, dosent cost much for little toiletrie items. Owner reply when requested to... See more

Company replied


Company details

  1. #31 of 33 best companies in Vacation rental
  2. #118 of 121 best companies in Business-to-Business service
  3. #38 of 38 best companies in Holiday accommodation service
  4. #115 of 130 best companies in Software company

About Travelnest

Written by the company

Discover why thousands of hosts choose Travelnest

Travelnest helps holiday rental owners thrive by combining technology with a human touch.

Every customer is matched with a dedicated property expert who delivers ongoing support, tailored recommendations and proven, data-led strategies to maximise bookings.

We make it simple to list across major platforms like Airbnb and Booking.com, while our experts help you stand out.

We're proud to be partners in your success, offering expert advice backed by real-time performance data.

Property Experts Global exposure Calendar sync Smart pricing Mobile app Get started

Contact info

3.7

Average

TrustScore 3.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Family weekend

We had a family weekend away just before Christmas. The location was really good in Derry for us, near city centre and to experience all that is Derry.
The house was clean and spacious for a big group. There was an open fire which was lovely to relax and enjoy in the living room.

5 December 2025
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Reply from Travelnest

We're happy to hear that you enjoyed the house's location and spaciousness for your family weekend in Derry. We're glad you found the open fire relaxing. Thank you for your positive feedback.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Lovely house

Lovely house, we had a great time staying here, had everything we needed (remember to bring your own towels)
Slept really well and was really comfortable.
super helpful hosts too.

20 December 2025
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Reply from Travelnest

We're happy to hear that you had a great time and found the house comfortable! We appreciate your helpful reminder about bringing towels and your kind words about our hosting.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Travelnest has ignored all requests for…

Travelnest has ignored all requests for communicating with me, the BBB, and a state’s Attorney Generals office to resolve a problem that is documented to be refundable. Travelnest removed the rental from their offerings during the complaint period and it remains unresolved.

9 August 2025
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Reply from Travelnest

We appreciate you bringing this to our attention. We are very sorry to hear about the lack of communication and the unresolved refund issue. We will look into this immediately to see how we can assist.Regards,
The Travelnest Team

Rated 5 out of 5 stars

Perfect t little gem

This is a little gem! Beautifully decorated, personal, homely touches everywhere.
It was decorated with Christmas decorations when we stayed.

25 December 2025
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Reply from Travelnest

We're happy to hear that you enjoyed your stay and appreciated the decorations and personal touches. Thank you for your kind words; it means a lot to us.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

The perfect flat in the perfect…

The perfect flat in the perfect location. Very roomy, clean, tidy and well decorated. Bedrooms ideal and very comfortable. Excellent communication with David helped immensely.

20 December 2025
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Reply from Travelnest

We're happy you found the flat perfect and enjoyed the location. It's great to know you appreciated the cleanliness, decor, and comfortable bedrooms. We appreciate your positive feedback!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Equipped with kitchen with laundry…

Equipped with kitchen with laundry facilities and nearby to places of interest. We were also upgraded to 4BR+3bathrooms. Chris, the host, was so accomadating and kind.

Thank you for everything!

18 December 2025
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Reply from Travelnest

We're happy to hear that you enjoyed your stay and appreciated the convenient amenities, nearby attractions, and the upgraded accommodations. We appreciate your kind words about the host and thank you for your feedback!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

It was the perfect set up for what we…

It was the perfect set up for what we had planned. We had a girls night for a 30th birthday party and the karaoke booth just made the night. The beds were super comfortable and the shower area was ideal for the amount of people there.

18 December 2025
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Reply from Travelnest

We're happy to hear that our setup was perfect for your girls' night and 30th birthday celebration! It's great to know the karaoke booth, comfortable beds, and shower area enhanced your experience. Thank you for your positive feedback.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Superior hygiene

Superior hygiene, value for money, amazing staff. Very close to the airport, pool open until midnight.

24 December 2025
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Reply from Travelnest

We're happy to hear that you enjoyed your experience with us! It's great to know you appreciated our convenient location, excellent staff, and hygiene.

Regards,
The Travelnest Team

Rated 3 out of 5 stars

There are 29 steps from the enterance…

There are 29 steps from the enterance to the elevator. For me it is a critical information that I dont know before the check in

22 December 2025
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Reply from Travelnest

We appreciate your feedback and regret the inconvenience caused by the stairs. We will explore how to better communicate accessibility information.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Great location

Great location
Perfect fir two people
Lovely neighbour!

21 December 2025
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Reply from Travelnest

We're glad you found the location great and the space perfect for two. It's wonderful you appreciated the neighbor!

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dirty and not had a changeover

When we arrived at the property, it had not been cleaned, none of the beds had been made, or even changed, and the bathrooms were dirty. We had to go a stay in a hotel, at vast expense,we sent photos to Travelnest who then said the host Disagreed with our comments, and would not give us a refund. It was awful

15 December 2025
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Reply from Travelnest

We're very sorry to hear about the condition of the property upon your arrival and the issues you faced with cleanliness. We appreciate you bringing this to our attention, and we'll investigate to prevent this from happening again.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Misleading listing

I booked this apartment because it advertised free parking, but there was no legitimate parking available when I arrived. Despite contacting the host several times beforehand, I received no response until Booking.com stepped in. The parking postcode I was eventually given was inaccessible, and the only nearby spaces were disabled-only bays, which I couldn’t legally use.

On top of that, the apartment itself was not clean, which added to the poor experience. Overall, the lack of communication, misleading listing, and cleanliness issues made the stay stressful and disappointing. I wouldn’t have booked if the information had been accurate

20 December 2025
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Reply from Travelnest

We appreciate you taking the time to share your experience. We're very sorry to hear about the issues with parking, communication, and cleanliness. We will investigate these points to ensure our listing is accurate and our service improves.

Regards,
The Travelnest Team

Rated 4 out of 5 stars

Nice apartment

Nice apartment, close to the centre. Everything was fine. Maybe the bathroom was a bit small.

19 December 2025
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Reply from Travelnest

We're happy to hear that you enjoyed our apartment's location! We appreciate your feedback regarding the bathroom's size and will consider this.


Regards,
The Travelnest Team

Rated 1 out of 5 stars

We booked a 4 bedroom accommodation to…

We booked a 4 bedroom accommodation to sleep 6 people as seen on the booking.com website at a certain address/postcode.After asking several times for property access information I only received this information on the morning of travel via email. After meeting friends we proceeded to the booked accommodation postcode and found we were unable to gain access to the address when rechecking the access email I found we had been moved to another address without being told we then took a taxi to the new address and found it only had 3 bedrooms not 4. Only four dining chairs for six guests and only 3 forks in the cutlery drawer and the bathroom door hinge was insecure making hard to close!!! After reading other reviews it seems this has happened to guests booking with this company !!!!!!!
After complaining to the company we are not getting anywhere with the complaint I would not book with this company ever again ………..

18 December 2025
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Reply from Travelnest

We appreciate you bringing this to our attention. We're sorry your experience did not meet expectations, especially regarding the accommodation change, incorrect number of bedrooms, and inadequate amenities. We'll investigate these issues to improve our service. Thank you for your feedback.
Regards,
The Travelnest Team

Rated 2 out of 5 stars
Travelnest logo

Reply from Travelnest

We regret that your experience did not meet expectations. We will address the issues you raised regarding our facilities.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Thank you had an amazing stay

Thank you had an amazing stay. Sadly only one night. Everything was perfect so organised neat and clean. Would love to come back again someday. The mince pies were absolutely delicious. Thank you so much . 🥰

17 December 2025
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Reply from Travelnest

We're happy to hear that you had an amazing stay with us and that you found everything so organized. We appreciate your kind words about the mince pies. We would love to welcome you back someday!
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Lovely apartment

Lovely apartment. In the heart of Covent Garden. 5 mins to tube or 10 min walk to Leicester Square.
Spotless, warm, all bedding provided. Washing machine & dishwasher.
Lots of cafes & Tesco on the doorstep.
The lift was a bonus.
Very secure & safe.
Would recommend & stay again

14 December 2025
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Reply from Travelnest

We're happy you enjoyed our lovely apartment's location in Covent Garden, its cleanliness, and amenities. It's great to hear that you felt secure and safe and would recommend our place!


Regards,
The Travelnest Team

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