Travelnest Reviews 5,276

On the day of arrival surprise deposit request higher than de rental price... alarming reviews about no refund of deposit.

I had booked a place in London via Air BNB for 9 of us. This company cancelled on us at 22:12 the evening BEFORE we were due to check in. ‘Due to unexpected maintenance issues the house isn’t available tomorrow. So sorry, please book something quickly to avoid any disruption to your stay.’

Which is next to impossible at nearly 11 at night for 9 of us.

I had 5 young adults with me from America excited to go to a West End show and finish with a nice place to stay to ensure we could have another day in London the following day. Instead we had to catch the train late at night after the show and head back to where we live and lost our other day in London.

I did get my money back, luckily through Air BNB, but was not offered any compensation for our trouble, wasn’t even offered a message of any sort of empathy or elaboration on what maintenance issue.

Very disappointing and want to warn other families if making large bookings to be mindful.

Very good location,

Lovely caravan and great location.
Nothing on site tho

We arrived absolutely soaked through so it was nice to come into somewhere warm & cosy. Place is nice & spacious, beds very comfortable & the views are lovely.

Spacious, comfortable, well appointed, apartment, within walking distance of our destination, Old Trafford.

House was changed at the last minute. The one we were moved to was dirty, cold, bare bulbs in every room. The bathroom was extremely dirty.

Rubbish from the start, relieved an e-mail with a document about using the wifi. Couldn't get it to open, no matter what I tried. On the way to London got an e- mail saying keysafe code was 3288, yellow colour. There was no house number given. So when we got to The Woodlands, we didn't know where to go. 1 house had a keysafe outside and my wife went to try the key code, which did not work. Meanwhile, I was trying to ring travel nest, and kept getting cut off after a minute of being connected. So was struggling to sort anything out at all.
My wife saw a lady coming out of the property with the keysafe and went asked her if this was the house we were looking for. After proving who we were, she said it was the place we were looking for and let us in. She also told us the correct key code, 3289. Also she helped us to get connected to the wifi as we couldn't open the document that was sent. After the lady left, who was the cleaner she told us. We found there was no live TV on the television. So I phoned Travel Nest again . The man I spoke to said he couldn't help with that and gave me the owners phone number.
I phoned the given number, no answer, no surprise. I left a message stating the problem, expecting to get a reply. I am still waiting for that reply.
The property would not pass fire regulations, all windows permanently locked and only 1 exit. There is no natural sunlight in there as the blinds are not made to open. The cooker is damaged, seriously. The tumble dryer has a broken control and looks like it has not been used in a long time. To use bathroom, you have undress and dress with door open into the lounge it is that compact. There is no soundproofing between the 3 floors, our neighbors above kept me awake most of the night with their activities.

Not what was expected. Fair to say I was catfished by the pictures of the property I stayed at.

What a best trip & place to stay like home! I really like this house. Shop, mosque near by. Parking at entrance on the road! Really nice house .. perfect!

Brilliant property, plenty of room and all mod cons for a self catering stay. It was also convenient to drive and commute to London by train, as close to Stevenage train station and you are in central London under an hour.

Very clean and stylish but not sole occupancy as owner lives upstairs. Shared kitchen and sitting room.

Never stay in Docklands property (via TravelNest) again. Booked a last minute stay for a works do. Place itself is nice and comfortable. However no hot water meant a cold shower on either day. Requested an invoice which has still to arrive despite contact with Booking.Com who just don't want to know. Travelnest say it's up to the host and the host said they're not vat registered so ask booking.com. When I explained that this was the only time I had ever failed to get an invoice he just gave me the "computer says no" line .Called me a liar when I mentioned the hotwater and said they weren't made aware of it despite futiley contacting both travelnest and the host about it.

This is a lovely flat and the hosts could not be more helpful and accommodating. And, it's only a short drive to Chapel Down distillery. A wonderful stay. Thank you.

Property needs a really good deep clean back door wouldn’t open

Great value and very spacious for the location.
Inclusive parking is a great bonus.
Clean and well equipped.
Perfect for our Utilita Arena booking.
Would use again

The elevator was broken and we weren't told. Other tenants said it was broken before the day we arrived. We had to walk up 2 flights with our luggage and no assistance. The plastic edges of the stair treads were broken, creating a tripping hazard. The window shades that were there were broken - you couldn't put them up and down, they only stayed in one position and they were frayed and stained. Some windows didn't have shades. There were only 3 small bath towels for 3 people, no other towels. The manager claimed he didn't have any more towels, which wasn't true; after I complained, he brought a few more. And a roll of paper towels and some extra toilet paper. There was no bath mat. At least he was responsive. The mattress in one room was so bad we felt the springs all night, and had to spend 65 pounds to buy a mattress topper so we could sleep without getting poked. You can barely walk around the bed in one room, which is difficult when you're a couple, and the bed platform has sharp corners. The place was fairly clean, but the kitchen faucet was covered with water spots. The listing says parking is available. It doesn't say you have to buy a permit for some days, and it's available IF you can find a parking spot on the street. Fortunately, the manager arranged for a permit for us and we paid him for it. He wasn't very nice about it, complaining that he got our car registration at the last minute. Of course he did - we hired a car at the airport so we didn't know the registration number until we got there. He knew that was going to be the situation. We have stayed in many VRBO-type places all over the US and in other countries. This is the first time a property manager has ever been rude to me and argued with me, and it is the worst place we've ever stayed. The building also has commercial tenants. Sometimes we arrived to find the downstairs door from the sidewalk open, not fully closed nor locked. Fortunately, the apartment has a strong keypad lock. I would only recommend this unit if you need a cheap place and must be in that neighborhood. Otherwise, go elsewhere!

Stayed there a few times before and it’s always perfect.

Listing as photographed. Bathroom is very tight but everything was fine for a couple nights.