I trusted Travelrefund (TR) to take a case for me, even though there were some negative reviews. My case: I had agreed to be diverted from LPl to AMS via Nice!! resulting from a last flight c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
Company replied
This is a bad company - they promise that they will get you a refund - they wait months, communication non existant. Then months later, out of the blue, they send you an invoice for 290 euro for admin... See more
Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
2.6
Poor
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Useless service
After 1 year and a few months, with this company having a lot of back and forth, saying that they were pursuing my case they ended up closing it today saying simply that they cannot pursue this case further and therefore I will not receive any compensation from the airliner although I am 100% entitled to it. I will pursue my compensation with another company and I DO NOT RECOMMEND TRAVEL REFUND.
3 January 2024
Unprompted review
Reply from TravelRefund
Dear Jonas
We sincerely apologize for the challenges you faced and the frustration caused by the outcome. We understand the importance of timely and effective resolution, and we regret that we couldn't meet your expectations in this instance.
We make a legal evaluation for each claim and based on earlier cases and our experience, we are unable to lift the burden of proof in this case.
Your feedback is crucial to our improvement, and we'll review our processes to prevent similar experiences in the future.
Once again, we apologize for any inconvenience caused and appreciate your honest input.
Best Regards
Alma
Super efficient
25 November 2023
Unprompted review
Reply from TravelRefund
Dear Kosmas
Thank you for your succinct and positive feedback! We're thrilled to hear that you found our service super efficient. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our priority!
Best Regards
Alma
It was a great experience as we finally…
It was a great experience as we finally receive monetary compensation for the plane company.
Travel refund is really reactive
The only thing is when I did the claim myself, the first offer of the plane company was higher than what we finally received.
29 December 2023
Unprompted review
Reply from TravelRefund
Dear Celine
Thank you for sharing your experience with Travel Refund.
We're delighted to hear that you received monetary compensation and that you found us to be really reactive. Your feedback is valuable, and we appreciate your honest input about the difference in the initial offer from the airline. The reason why you have received less than you might have expected, is because we take a fee for our help. Our businessmodel is this way, because we do not want to take a payment up front, but we want to show our worth and therefore only take payment if we are succesfull with getting your compensation.
We're committed to continuously improving our processes, and your insights help us in that journey. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know.
Thank you for choosing Travel Refund!
Best Regards
Alma
Great communication
Travel Refund was recommended to me by my sister, they were fast in replies and efficient. I was informed of every action they took and they guided me through the process until I finally got my compensation.
21 December 2023
Unprompted review
Reply from TravelRefund
Dear Ivan
Thank you for choosing Travel Refund and for sharing your positive experience! We're thrilled that your sister recommended us to you and that you found our team to be fast, efficient, and informative throughout the process. Guiding you until you received your compensation is exactly what we aim for.
If you or your sister ever need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us.
Best regards
Alma
This was a really amazing experience…
This was a really amazing experience that I have ever gotten, they did all the procedures themselves and sent me the money respectively.
28 December 2023
Unprompted review
Reply from TravelRefund
Dear Sreenu
We're thrilled to hear that your experience with us was truly amazing! Our team is dedicated to making the process as seamless as possible, and we're delighted that you found it hassle-free. Thank you for choosing us and for taking the time to share your positive feedback.
If you ever need assistance in the future or have any questions, feel free to reach out. We appreciate your trust in us.
Best regards
Alma
BIG NO NO!
This is usless company! 11 months couldn't close simple case worth 400€, They were illude me for 11 months where people from my flight got money after 2 weeks of the flight. Airline didnt want to pay me money sending me to my legal representative which was gues who: TRAVELREFUND. After releasing them from being my representative due to not being able to collect my money, I got my money from the airline after 2 weeks. This is a BIG NO NO! for this company. They blocked my oryginal email as well so I couldn't post my opinion about them.
22 February 2023
Reply from TravelRefund
Dear Piotr
Thank you for taking your time to make a review.
We take your feedback very serious and we have brought this to the right department, so we can prevent situations like these.
In some cases the airlines claim that we are not allowed to contact them, even though we have a valid Power of Attorney. What you must take into consideration is that the airlines are not always happy with the work we do and therefore they are often being unwilling and even non-cooperative. We also experience that the airlines drag the time and would rather lose money in a court case, than just aknowledging the passengers right to compensation and refunds.
We always do all we can to get your rights aknowledged and it is rarely, that a case is closed before 6 months. The airlines are bad at responding and have long paths to the correct department, which makes it harder for companies like us. Therefore we have the business model of no cure no pay, which puts us on the same side of the table, because we do not get paid before we get the compensation.
You expressed your unsatisfaction and was clear that you were unhappy with the way the airline had handled the claim. We as a company understand that we have to take the garbage for the airline not being cooperative and we do this gladly, when we choose to represent passengers in these fights.
We have never blocked your email and we are not capable of doing so, since the communication tools do not have this option.
We are happy that you got the compensation from the airline and we are saddened to see that our claims were not met by the airline, this happens sometimes.
We appreciate you taking the time to make a review, since we always do out utmost best to deliver a great service. We are also aware that not all passengers will be as happy with our services, despite our efficient and professional work.
Best regards
Alma
Excellent service
Excellent service, communication and execution. 100% satisfied. Well done guys!
Highly recommended! I have got my money back.
18 December 2023
Unprompted review
Reply from TravelRefund
Dear Vladan
Thank you for your glowing review! We're thrilled to hear that you are 100% satisfied with our service, communication, and execution. Getting your compensation is our ultimate goal, and we're delighted that we could achieve that for you.
Your recommendation means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Well done on your part as well, and thank you for choosing us!
Best regards
Alma
Unexpected surprise!
Unexpected surprise!
I was pessimistic about getting a refund but after ~2 months TravelRefund sent me an email confirming the amount i would get, and after a couple of days the payment was done, good job!
5 December 2023
Unprompted review
Reply from TravelRefund
Dear Max
Thank you for sharing your experience, and we're thrilled to have pleasantly surprised you with a quick and efficient refund and compensation process. Your feedback is appreciated, and we're delighted we could exceed your expectations.
If you ever need assistance in the future or have any questions, feel free to reach out. We appreciate your trust in TravelRefund!
Best regards
Alma
Would recommend
They delivered, they kept trying and eventually it worked, it was simple and easy. 100% would recommend
25 August 2023
Unprompted review
Reply from TravelRefund
Dear Oscar
Thank you for your kind words and for choosing our services! We're delighted to hear that our persistence paid off and we could successfully deliver the outcome you were seeking. Your recommendation means the world to us, and we appreciate your trust in our process.
If you ever need assistance in the future or have friends looking for similar services, we're here for you. Safe travels, and thank you for the recommendation!
Best Regards
Alma
easy to apply but takes long time
I like that they take care of everything, but it did take a lot of time to solve it (4 months)
14 December 2023
Unprompted review
Reply from TravelRefund
Dear Paloma
Thank you for taking the time to write a review.
When you file a claim with us, we firstly have to evaluate all the documents you provide, so we can draft a claim for the airline. The airline is then given a fair deadline to investigate the claim and then we hopefully receive an answer to the claim, within a couple of months the latest. We are persistent in getting your rights aknowledged and that is why we have established a firm procedure, so we are always on top with contacting the airline on your behalf if they do not react within the given timeline.
A normal timeframe in these cases can vary from 3 months to several years, depending on the situation and therefore we are rather proud of getting your entitled compensation in only 4 months.
We appreciate your feedback and hope that the airlines will soon tighten up their processes, so that all passengers can get a resolvesd case within 4 months.
Best Regards
Alma
Trustworthy and effective
TravelRefund did a great job, securing my compensation from an airline which was rather resistant in the matter. Two other companies which I tried before failed at that. TravelRefund also kept a good communication with me, sending messages at all the key steps of the process. I strongly recommend their services!
14 December 2023
Unprompted review
Reply from TravelRefund
Dear Piotr
Thank you for sharing your positive experience with TravelRefund! We're thrilled to have successfully secured your compensation from the resistant airline. Your satisfaction is our priority, and we're delighted that our communication and efforts stood out compared to other companies you've tried.
We appreciate your recommendation and look forward to assisting you or anyone you know in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards
Alma
Patsy
After over a year trying to get a refund for cancelled flight, over night accommodation and trying unsuccessfully you got my case over the line and I received my refund.
30 November 2022
Unprompted review
Reply from TravelRefund
Dear Raymond
We understand the frustration you must have felt over the past year, and we're truly grateful that you chose us to help you, after you have tried yourself. We're thrilled to hear that our efforts finally helped bring your case to a successful resolution, resulting in the compensation and refund you deserved.
Thank you for entrusting us with your situation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback and wish you smooth travels ahead.
Best Regards
Alma
This is Scam and all positive review they re doing for their self..
Case number:29172
Over 5 month I can't get my money from Travelrefund.com...Travel airline company wrote me that it was fully paid..All what they re doing just lying for customers to make more customers and more money..After few month Alma Travelrefund told me that aircompany doesn't responded for them and they re going to close my case..NEVER fill up and USE THIS SWINDLERS application form and SCAM GANG company THEY WILL CHEAT YOU..!
30 June 2023
Reply from TravelRefund
Dear Michael
Thank you for taking your time to write a review of your experience with our service. We are very sad to see that you are unsatisfied with our work and we are taking everything you have written into consideration, since our must important mission is to make sure that the passengers are happy and satisfied. We always want to live up to our full potential and expectations, so we are very sorry that you feel this way.
Back in september you contacted us and claimed that the airline had paid your compensation to us, after having filed the claim with Airhelp also. As i have mentioned several times, we have never received an aknowledgement or a payment from the airline and you are not allowed to file the case with several companies - No matter how unsatisfied you are with the outcome. When i have not received a payment from the airline, i can't possibly pay you your share. I have tried to explain this to you several times, but you are rather persistent that we have received the payment just because Airhelp claims this. In the light of this, we have of course initiated an investigation to look for the payment, but we have been unable to find anything and the airline still never responds to our letters. We give the airline very specific instructions on how to pay and if they do not follow these, for example refer to your casenumber on the payment, we are never able to locate the payment.
I must distance myself from your accusations of fraud and being swindlers, since there is no ground to this and we as a company have helped many passengers. We understand that these cases can take a long time and that it is unfair that the airline wont aknowledge the rights that we also believe you have, but i can assure you that we are on your side. Our business model assures every passenger that we are on the same side, since we do not get paid before the airline pays and we also take on all cost and hope to get it covered by the airline in an eventual court case. This should be evident proof that we are a company that works for a mission to get the airline to aknowledge the rights of passengers. In a perfect world, our company would not have to exist, but unfortunately the fact is that the airlines continously does not live up to EU Regulation 261/2004.
We have sent you an email in november, in which we never received a respons to. Please do contact us by email, so we can figure out how to proceed, since we still want to work on your case and help you, but we will only do so if you want us to.
I wish you a pleasant day
Best Regards
Alma
I wanted to express my heartfelt…
I wanted to express my heartfelt gratitude for helping me obtain the compensation for my flight delay. Your support has truly made a significant difference, and I am extremely thankful to you. It's wonderful to know that there are organizations like yours that are dedicated to advocating for passenger rights. Once again, thank you so much for everything you do! I will always ask you for help thank you!
8 July 2023
Unprompted review
Reply from TravelRefund
Dear A L
Your heartfelt words mean the world to us! We're thrilled to have been able to assist you in obtaining compensation for your flight delay. Advocating for passenger rights is at the core of what we do, and we're delighted that our efforts have made a significant difference for you.
Thank you for your trust and appreciation. We're here whenever you need assistance in the future, and we look forward to helping you again. Safe travels, and thank you for choosing us!
Best Regards
Alma
Great Service and High Financial Compensation
Travel Refund did a great job working our claim and getting us financial compensation! This company resulted in more compensation than another company we have used in the past. Highly recommend.
8 November 2023
Unprompted review
Reply from TravelRefund
Dear Ashley
Thank you for taking the time to share your positive experience with TravelRefund! We're thrilled to hear that we exceeded your expectations in handling your claim and securing financial compensation.
We appreciate your recommendation and look forward to assisting you or anyone you know in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards
Alma
Was a bit wary of this site but had…
Was a bit wary of this site but had nothing to lose so gave them a go and must say they are brilliant 100 percent trust worthy got me my refund off the airline and kept me up to date the whole way through the process would definitely recommend
21 November 2023
Unprompted review
Reply from TravelRefund
Dear Owen
Thank you for giving us the opportunity to assist you, and we're thrilled to have exceeded your expectations. We appreciate your trust in our service and are delighted to hear that you found us to be 100% trustworthy. Keeping you informed every step of the way is a priority for us, and we're pleased that it contributed to a positive experience.
If you ever need assistance in the future or have friends looking for similar services, we'd be honored to help. Thank you for recommending us!
Best Regards
Alma
Solid Service
Took a few months buy the refund was paid out for both my and I without fuss.
21 November 2023
Unprompted review
Reply from TravelRefund
Dear Ciaran
Thank you for your patience and understanding throughout the refund process. We appreciate your feedback and are pleased to hear that your refunds were successfully processed without any hassle. Your satisfaction is our priority, and we're here to assist you whenever needed.
Best Regards
Alma
Very correct;I’m very happy with…
Very correct;I’m very happy with trustpilot com
21 November 2023
Unprompted review
Reply from TravelRefund
Dear Tonya
Thank you for the great review, this means a lot to us.
We are happy that you have been satisfied with our service.
Best Regards
Alma
I had a delay and because of that had…
I had a delay and because of that had to stay a night in paris, what cost me a extra day at work. Because of Travelfund I got €850 back! Almost the total amount of the 3 full tickets! Very happy! Thank you so much
20 November 2023
Unprompted review
Reply from TravelRefund
Dear Eva
We're sorry to hear about the inconvenience you experienced during your trip to Paris, but we're thrilled we could assist you in obtaining compensation through Travelrefund. It's great to know that the reimbursement helped cover the extra expenses incurred.
Thank you for sharing your positive experience with us! If there's anything else we can do for you in the future, please feel free to reach out.
Best Regards
Alma
Very trustful Service
Very trustful! I didn’t expect the money could come back, thank them for all the effort they made!
20 November 2023
Unprompted review
Reply from TravelRefund
Dear Wei
Thank you so much for your kind words! We're delighted to hear that our efforts exceeded your expectations, and we're thrilled we could assist in getting your compensation. Your trust means the world to us, and we truly appreciate your acknowledgment.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We're here to help!
Best Regards
Alma
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